Guffey 4 – Flashcard

question
what does the sender do in communication?
answer
encodes (selects) words or symbols to express an idea in a message
question
how does a senders message travel?
answer
travels verbally over a channel (such as an email, website, tweet, letter, or smartphone call) or is expressed nonverbally with gestures or body language
question
what can interfere with the message between a sender and receiver?
answer
"noise" -- such as loud sounds, misspelled words, or other distractions
question
what does the receiver do?
answer
decodes (interprets) the message and may respond with feedback, informing the sender of the effectiveness of the message
question
what can cause miscommunication between a sender & receiver?
answer
barriers such as bypassing, differing frames of reference, lack of language skill, and ditractions
question
how should business writing be?
answer
purposeful, economical, and audience oriented
question
what is phase 1 of the 3x3 writing process and what does it involve?
answer
PREWRITING-involves analyzing the message, anticipating the audience, and considering ways to adapt the message to the audience
question
what is phase 2 of the 3x3 writing process and what does it involve?
answer
DRAFTING-involves researching the topic, organizing the material, and drafting the message
question
what is phase 3 of the 3x3 writing process?
answer
REVISING-includes editing, proofreading, and evaluating the message
question
how does a writing process help a writer?
answer
helps a writer by providing a systematic plan describing what to do in each step of the process
question
what must communicators do before drafting?
answer
decide why they are creating a message and what they hope to achieve
question
what do communicators do after identifying the purpose of a message?
answer
visualize both the primary and secondary audiences, which helps them choose the most appropriate language, tone, and content
question
what should senders usually remember about receivers?
answer
they will usually be thinking WHAT'S IN IT FOR ME? (WIIFM)
question
what 7 things does a sender use to select the channel they will send a message through?
answer
1. by considering the importance of the message 2. the amount and speed of feedback required 3. the necessity of a permanent record 4. the cost of the channel 5. the degree of formality desired 6. the confidentiality and sensitivity of the message 7. the receiver's preference and level of technical expertise
question
what does the term "audience benefits" involve?
answer
looking for ways to shape the message from the receiver's, not the sender's view
question
what do expert writing techniques include?
answer
using conversational but professional language along with positive language that tells what can be done rather than what can't be done
question
what improves readability and effectiveness?
answer
plain language, familiar terms, strong verbs, and concrete nouns
question
during phase 1 of the 3x3 writing process, what do TEAMS usually do?
answer
they usually work together in brainstorming and working out their procedures and assignments
question
during phase 2 of the 3x3 writing process, what do TEAMS usually do?
answer
individual members research and write their portions of the project report of presentation
question
during phase 3 of the 3x3 writing process, what do TEAMS usually do?
answer
work together to combine and revise their drafts
question
what type of collaboration tools may teams use?
answer
e-mail, instant messaging, texting, wikis, word procession functions, web conferencing, google docs, or other software
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question
what does the sender do in communication?
answer
encodes (selects) words or symbols to express an idea in a message
question
how does a senders message travel?
answer
travels verbally over a channel (such as an email, website, tweet, letter, or smartphone call) or is expressed nonverbally with gestures or body language
question
what can interfere with the message between a sender and receiver?
answer
"noise" -- such as loud sounds, misspelled words, or other distractions
question
what does the receiver do?
answer
decodes (interprets) the message and may respond with feedback, informing the sender of the effectiveness of the message
question
what can cause miscommunication between a sender & receiver?
answer
barriers such as bypassing, differing frames of reference, lack of language skill, and ditractions
question
how should business writing be?
answer
purposeful, economical, and audience oriented
question
what is phase 1 of the 3x3 writing process and what does it involve?
answer
PREWRITING-involves analyzing the message, anticipating the audience, and considering ways to adapt the message to the audience
question
what is phase 2 of the 3x3 writing process and what does it involve?
answer
DRAFTING-involves researching the topic, organizing the material, and drafting the message
question
what is phase 3 of the 3x3 writing process?
answer
REVISING-includes editing, proofreading, and evaluating the message
question
how does a writing process help a writer?
answer
helps a writer by providing a systematic plan describing what to do in each step of the process
question
what must communicators do before drafting?
answer
decide why they are creating a message and what they hope to achieve
question
what do communicators do after identifying the purpose of a message?
answer
visualize both the primary and secondary audiences, which helps them choose the most appropriate language, tone, and content
question
what should senders usually remember about receivers?
answer
they will usually be thinking WHAT'S IN IT FOR ME? (WIIFM)
question
what 7 things does a sender use to select the channel they will send a message through?
answer
1. by considering the importance of the message 2. the amount and speed of feedback required 3. the necessity of a permanent record 4. the cost of the channel 5. the degree of formality desired 6. the confidentiality and sensitivity of the message 7. the receiver's preference and level of technical expertise
question
what does the term "audience benefits" involve?
answer
looking for ways to shape the message from the receiver's, not the sender's view
question
what do expert writing techniques include?
answer
using conversational but professional language along with positive language that tells what can be done rather than what can't be done
question
what improves readability and effectiveness?
answer
plain language, familiar terms, strong verbs, and concrete nouns
question
during phase 1 of the 3x3 writing process, what do TEAMS usually do?
answer
they usually work together in brainstorming and working out their procedures and assignments
question
during phase 2 of the 3x3 writing process, what do TEAMS usually do?
answer
individual members research and write their portions of the project report of presentation
question
during phase 3 of the 3x3 writing process, what do TEAMS usually do?
answer
work together to combine and revise their drafts
question
what type of collaboration tools may teams use?
answer
e-mail, instant messaging, texting, wikis, word procession functions, web conferencing, google docs, or other software