question

True or False: Both structured processes and dynamic processes are formally defined processes.

answer

False

question

True or False: Structured processes are standardized processes that involve day-to-day operations.

answer

True

question

True or False: Placing an order is an example of a structured process.

answer

True

question

True or False: Structured processes are adaptive processes that change structure rapidly and readily.

answer

False

question

True or False: Dynamic processes are more specific.

answer

False

question

True or False: Using social networking sites to generate a buzz about a company's new product line is an example of a dynamic process.

answer

True

question

True or False: Dynamic processes support operational activities.

answer

False

question

True or False: A workgroup processes exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

answer

True

question

True or False; Lead generation and lead tracking are processes concerning the sales and marketing department.

answer

True

question

True or False: Order and account tracking are business processes concerning the operations department

answer

False

question

True or False: A workgroup information system is an organizational structure where a separate department is established by the organization to support and manage its information.

answer

True

question

True or False: The procedures for using workgroup information systems need to be understood only by the It department of an organization.

answer

True

question

True or False: Workgroup information systems typically support 10 to 100 users.

answer

True

question

True or False: Enterprise processes span an organization and support activities in multiple departments.

answer

True

question

True or False: The solutions to problems in an enterprise system usually involve a single department of the organization.

answer

False

question

True or False: CRM is an example of a structured inter-enterprise information system.

answer

False

question

True or False: In inter-enterprise information systems, procedures are simple and generally not documented on formalized in any way.

answer

False

question

True or False: Inter-enterprise information systems support one or more inter-enterprise processes.

answer

True

question

True or False: Process efficiency is a measure of the ratio of process outputs to inputs.

answer

True

question

True or False: The structure of a process has no bearing on its efficiency.

answer

False

question

True or False: Adding process resources increases process effectiveness, but it adds cost.

answer

True

question

True or False: Changing the structure of a process always involves a change in resources as well, even if it it only a simple reordering of tasks.

answer

False

question

True or False: Information systems improve process quality by augmenting the actions of the human who performs that activity.

answer

True

question

True or False: An information silo is a condition that exists when data are isolated in separated information systems.

answer

True

question

True or False: Workgroups can develop information systems for their own needs, but over time, they would result in information silos.

answer

True

question

True or False: The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases.

answer

False

question

True or False: Business process re-engineering is the the activity of altering and designing business processes to take advantage of new information systems.

answer

True

question

True or False: Business process re-engineering is a quick process, but it is exceedingly expensive.

answer

False

question

True or False: In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

answer

False

question

True or False: Relationship management processes increase the value of existing customers by selling them more product.

answer

True

question

True or False: CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

answer

False

question

True or False: The primary purpose of an ERP system is integration.

answer

True

question

True or False: Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

answer

False

question

True or False: Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

answer

False

question

True or False: An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

answer

False

question

True or False: Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

answer

True

question

True or False: An ERP solution includes a database design as well as initial configuration data.

answer

True

question

True or False: A trigger is a computer program stored in a database that is used to enforce business results.

answer

False

question

True or False: Triggers and stored procedures are not components of an ERP solution.

answer

False

question

True or False: The inherent processes that are defined in an ERP solution are known as process blueprints.

answer

True

question

True or False: ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

answer

True

question

True or False: Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

answer

False

question

True or False: Epicor and Microsoft Dynamics are the highest ranked ERP vendors in the market.

answer

False

question

True or False: In enterprise systems, a single department manager is in charge.

answer

False

question

True or False: Gap identification is a major task when implementing enterprise systems.

answer

True

question

True or False: Transitioning to a new enterprise system requires careful planning and substantial training.

answer

True

question

True or False: Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

answer

False

question

True or False: A service provider creates a service description and publishes it using a standardized language called HyperText Markup Language (HTML).

answer

True

question

True or False: Standards such as http, https, CSS3, JavaScript, and others enable programs to receive data form, and display data to, a variety of mobile and desktop devices.

answer

True

question

True or False: The number of ERP solutions moving to the cloud is expected to increase because of its low cost.

answer

False

question

Which of the following workgroup processes is related to operations? A. sales forecasting B. finished-goods inventory management C. treasury management D. account tracking

answer

finished-goods inventory management

question

_____ are formally defined, standardized processes that involve day-to-day operations.

answer

structured processes

question

Which of the following is an example of a structured process? A. using social media to create buzz about a new product B. solving the problem of excessive product returns C. purchasing raw materials D. deciding on the location of a new store

answer

purchasing raw materials

question

_____ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial and activities.

answer

dynamic processes

question

Which of the following is an example of a dynamic process? A. Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. B. Amazon.com hires customer service representatives to help customers with their online order. C. Samsung accepts a return of a defective television from its dealer. D. Starbucks places an order from coffee beans from its local supplier.

answer

Nike uses Facebook and Twitter to generate a buzz about its new line of running shoes.

question

Which of the following is a characteristic of dynamic processes? A. They support operational and managerial decisions and activities. B. They are adaptive processes that change structure rapidly and readily. C. They are standardized processes. D. They are usually formally defined and documented.

answer

They are adaptive processes that change structure rapidly and readily.

question

Which of the following workgroup processes is related to sales and marketing? A. order management B. customer support C. lead tracking D. accounts receivable

answer

lead tracking

question

Which of the following workgroup processes is related to operations? A. account tracking B. treasury management C. finished-goods inventory management D. Sales forecasting

answer

finished-goods inventory management

question

Which of the following workgroup processes is related to manufacturing? A. order entry and tracking B. planning and scheduling C. product and brand management D. finished-goods inventory management

answer

planning and scheduling

question

Which of the following workgroup processes is related to customer service? A. account tracking B. accounts payable C. assessment D. sales forecasting

answer

account tracking

question

Which of the following workgroup processes is related to human resources? A. assessment B. customer support C. order management D. lead tracking

answer

assessment

question

Which of the following information system minimizes data duplication among departments? A. personal information systems B. workgroup information systems C. departmental information systems D. enterprise information systems

answer

workgroup information systems

question

Which of the following statements is true regarding workgroup information systems? A. They support 10 to 100 users. B. They are easy to change. C. They can be operated without training. D. They minimize data duplication amoung departments

answer

They support 10 to 100 users.

question

_____ processes span an organization and support activities in multiple departments.

answer

enterprise

question

Which of the following statements about enterprise information systems is true? A. They are very difficult to change. B. They do not require formal training. C. They support 10 to 100 users. D. The procedures are not documents, but are understood within the group.

answer

They are very difficult to change.

question

The information system that a restaurant uses to order supplies and ingredients form its suppliers is an example of a(n) _____.

answer

inter-enterprise information system

question

Which of the following statements about a structured inter-enterprise information system is true? A. It is flexible and easily adaptable to organizational changes. B. Its procedures are formalized and the problem solutions affect multiple organizations. C. It does not require users to have any formal training. D. It increases data duplication among departments.

answer

Its procedures are formalized and the problem solutions affect multiple organizations.

question

_____ is an example of an inter-enterprise information system?

answer

PRIDE

question

The two dimensions of process quality are _____.

answer

efficiency and effectiveness

question

_____ is a measure of the ratio of process outputs to inputs.

answer

process efficiency

question

Process _____ is a measure of how well a process achieves organizational strategy.

answer

effectiveness

question

Information systems improve process quality by _____.

answer

controlling process flow

question

Which of the following conditions exist when data are isolated in separated information systems? A. information overload B. data segregation C. information silo D. encapsulation

answer

information silos

question

When an organization has inconsistent duplicated data, it is said to have a problem of _____.

answer

data integrity

question

Information silos are not a problem until they begin to _____.

answer

use and store data inconsistently across separate databases

question

_____ is the activity of altering and designing business processes to take advantage of new information systems.

answer

business process re-engineering

question

_____ are pre-designed procedures for using software products.

answer

inherent processes

question

_____ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

answer

customer relationship management (CRM)

question

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

answer

marketing

question

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling more product?

answer

relationship management

question

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

answer

loss/churn

question

_____ is a suite of applications called modules, a database, an a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

answer

enterprise resource planning

question

The primary purpose of an ERP system is _____.

answer

integration

question

Enterprise application integration is _____.

answer

a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

question

Which of the following statements is true of enterprise application integration? A. It leverages existing systems, and enhances the capabilities of functional applications. B. It prevents existing applications from communicating and sharing data. C. It connects system "islands" via a new layer of software. D. It leads to data duplication because each application has its own database.

answer

It connects system "islands" via a new layer of software.

question

The major benefit of enterprise application integration is that it _____.

answer

enables organizations to use existing applications.

question

An ERP solution does not include _____.

answer

a company's operational data

question

A(n) _____ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

answer

trigger

question

A stored procedure is a _____.

answer

program stored in a database that keeps the database consistent when certain conditions arise.

question

The inherent processes defined in an ERP solution are known as _____.

answer

process blueprints

question

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called _____.

answer

train the trainer

question

ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category? A. obtaining top-level management support B. steps for using applications to accomplish the activities in processes C. preparing the organization for change D. dealing with employees resistance to the new system

answer

dealing with employees resistance to the new system

question

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide _____.

answer

industry-specific solutions

question

The top two ranked ERP vendors are _____.

answer

Oracle and SAP

question

The four major ERP products of _____ are AX, Nav, GP, and Solomon.

answer

Microsoft Dynamics

question

ERP vendor Infor acquired which of the following ERP products? A. Epicore 9 B. Solomon C. GP D. Baan

answer

Baan

question

Which ERP vendor acquired PeopleSoft and Siebel?

answer

Oracle

question

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is _____.

answer

reinforce employees' sense of self-efficiency

question

_____ is a major task when implementing enterprise systems.

answer

gap identification

question

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems? A. coercing employees to learn the new system B. paying employees straight-out for transitioning to the new system C. training employees on the successful use of the new system D. giving employees ultimatums and deadlines

answer

training employees on the successful use of the new system

question

_____ refers to a person's belief that he or she can be successful at his or her job.

answer

self-efficiency

question

Flexible communication among distributed applications is possible because of a set of standards that support a design philosophy known as _____.

answer

service oriented architecture

question

Which of the following is true of SOA? A. It enables the requesting and releasing of cloud resources. B. It allows cloud based applications to follow their own standard and structure. C. It has access to cloud storage, but it cannot enable the releasing of cloud resources. D. It has no access to cloud storage

answer

It has access to cloud storage, but it cannot enable the releasing of cloud resources.

question

_____ is one of the SOA protocols.

answer

OData

question

Organizations like Oracle and SAP find it difficult to move toward low-cost cloud solutions as _____.

answer

they cannot walk away from the revenue of lucrative support contracts that they entail.

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