Exam2 – Assignment Writing – Flashcards
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Contains instructions for running essential hardware devices before an operating system is started
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system BIOS
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Software that simulates the hardware of a physical computer
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virtual machine
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A network where resources are managed by centralized computers
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client/server network
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Overall structure an OS uses to name, store, and organize files on a volume
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file system
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The directory database used by Windows Server to control resources on a network
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Active Directory
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A network that is managed by each computer without centralized control
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peer-to-peer network
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A copy of an entire hard drive that includes Windows 7, drivers, and applications that are standard to all the computers that might use that copy
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standard image
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Used during an unattended installation
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answer file
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A server automatically installs a new image or OS upgrade to a computer when a user is not likely to be sitting at it
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push automation
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Contains a list of OS commands that are executed as a group
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batch file
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Which network location option means that Network Discovery is turned off and you cannot join a homegroup or domain?
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public network
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What is the name of the directory database that controls access to a Windows Server domain?
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Active Directory
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The _____________ is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started.
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BIOS
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A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.
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dual
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Which type of OS should you install for best performance when you have more than 4GB RAM?
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64 bit
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A computer must have a DVD drive in order to install Windows 7
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False
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When a partition is formatted with a file system and assigned a drive letter it is called a volume.
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True
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Which of the following is used to uniquely identify a computer on a network?
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IP address
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In a Windows domain, where is the centralized database kept?
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domain controller
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The process of copying an entire hard drive to another bootable media device is called __________________.
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drive imaging
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For some brand-name computers, the hard drive contains a ____ partition that can be used to reinstall Windows.
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hidden recovery
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What is it called when software is used to simulate the hardware of a physical computer?
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virtual machine
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_______________________ is your primary Windows tool for managing hardware.
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device manager
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A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
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client/server
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Type A 19-pin
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HDMI connector
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time it takes for a monitor to build one screen
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refresh rate
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a file system used for optical discs
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CDFS
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the relative difference between light and dark areas on a video screen
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contrast ratio
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used to cast a transparent image onto a large screen
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projector
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used to display information about graphics hardware and diagnose problems
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dxdiag.exe
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has a compact design and holds up to 2 TB of data
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SDXC
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used with a graphics tablet and works like a pencil
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stylus
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uses a thin LED layer or film between two grids of electrodes
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OLED
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another term for graphics tablet
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digitizer
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A 32-bit driver can be used in a 64-bit operating system.
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False
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A KVM switch allows you to use one monitor, mouse, and keyboard for multiple computers.
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True
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A ________________ device inputs data about a person which might include fingerprints and voice.
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biometric
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A ________________ disc can hold data in two layers on each side, for a total of four layers on one disc.
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blu-ray
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Every installed device requires a device driver to control the device.
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True
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The official standard for USB interfaces is called IEEE 1394.
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False
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What icon might you see in Device Manager that indicates a problem with a device?
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yellow triangle
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Which monitor characteristic is the distance between adjacent dots on the screen?
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pixel pitch
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Which of the following describes USB 2.0?
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480 Mbps, cable length up to 5 meters
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Which slot type would you install a video card in to get the best performance?
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PCI-e x16
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Which type of video port provides a digital-only signal?
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DVI-D
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_______________ wireless communication technology requires an unobstructed line of sight between transmitter and receiver.
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infrared
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Which of the following is true about the USB standard and devices?
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USB cable has four wires, two for power and two for communication
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Which type of removable storage media can provide up to 2 TB of storage?
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SDXC
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assignment of a problem to someone higher in the support chain
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escalate
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a program that manages virtual machines
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hypervisor
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software that records the progress and resolution of a problem ticket
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call tracking
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a technology that enhances the processor support for VMs
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HAV
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the legal ability to make duplicates of a work
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copyright
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gives a company the right to use multiple copies of software
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site license
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a record of a help request and its current status
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ticket
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documentation that includes exactly what, when, and from whom evidence was collected
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chain of custody
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provides a virtual desktop for users on multiple client machines
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virtualization server
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a computer that has an operating system but little computing power
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thin client
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There are a number of non-technical traits that are valuable in the IT or PC support field. Which of the following is not one of them?
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Letting the customer know when you feel they're being unreasonable
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If you make a mistake that makes the problem worse, it's best to hide the problem until you can resolve it or until you have left the customer site.
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False
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What is a hypervisor?
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a program that manages VMs
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What processor feature might you need to enable in the BIOS if you will be running VMs?
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Hardware-Assisted Virtualization (HAV)
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What should you do when you have a customer that is frequently complaining about your company, products, or services?
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allow the customer to vent for a while and apologize as necessary
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When configuring a CAD/CAM workstation, the quality and performance of the graphics card is of paramount importance.
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True
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When working with co-workers and supervisors, which of the following is a good practice?
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be professional by putting business matters over personal matters
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Which of the following involves assigning a problem to those higher in the support chain?
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problem escalation
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Which of the following is NOT a good practice when working with a computer illiterate user over the phone?
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before proceeding with the call, tell the customer to put someone else on the line
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Which of the following is NOT an important principle to consider when customizing a system?
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ensure your friend's company can supply all parts
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Which of the following is defined as a record of a call for help with a computer problem?
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ticket
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Which of the following is likely to be a requirement for a high-end CAD/CAM workstation?
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a motherboard with quad channels for memory and numerous memory slots
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You should take ownership of a customer's problem as if it is your own problem.
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True
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_________________ sponsors the A+ Certification Program and manages the exams.
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CompTIA
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Defragmenting is not recommended for solid-state hard drives.
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True
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Rearranges files on the drive into as few segments as possible
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Defragmenting
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Searches for bad sectors on a volume and recovers the data from them if possible
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Chkdsk utility
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Used to enhance the amount of RAM in a system
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Virtual memory
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A hidden file stored in the root directory of drive C
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Pagefile.sys
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An extra copy of a data or software file that you can use if the original file becomes damaged or destroyed
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Backup
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Snapshots of the system and include Windows system files that have changed
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restore points
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A way of mounting a volume, such that it can be accessed by way of a folder on another volume, so that the folder has more available space
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mount point
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Can span more than one hard drive
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Dynamic volumes
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Can be partitioned and formatted as a stand-alone hard drive
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Basic disk
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Overall structure an OS uses to name, store, and organize files on a drive
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file system
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A snapshot of the system settings and configuration is called a ____.
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restore point
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As you work at the command prompt, you can use ____________________ characters in a filename to say that the command applies to a group of files or to abbreviate a filename if you do not know the entire name.
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wildcard
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Space on the disk is marked as ____________________ if it has not yet been partitioned.
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unallocated
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The ____ command creates a subdirectory under a directory.
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MD
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To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
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Chkdsk
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Using Windows 7 Backup and Restore, you can back up the volume on which Windows is installed.
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True
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Which of the following Windows settings are critical for keeping the system protected from malware and hackers? (Choose all that apply.)
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Windows updates Antivirus software Network location setting
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Which partition is the bootable partition that startup BIOS turns to when searching for an operating system to start up?
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active partition
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You can use ____ to convert two or more basic disks to dynamic disks.
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Disk Management
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____ creates restore points at regular intervals and just before you install software or hardware.
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System Protection
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What is Pagefile.sys used for in Windows?
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virtual memory
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What is another name for an allocation unit?
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cluster
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Lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity
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task Manager
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A program that runs in the background and is called on by other programs to perform a background task
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Service
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A window that consolidates several Windows administrative tools that you can use to manage the local PC or other computers on the network
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Computer Management
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A Windows tool useful for troubleshooting hardware or network failures, OS error messages, failed services and more.
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Event Viewer
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A database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices
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Registry
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Evaluates key system components to give a high-level view of the computer's performance
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Windows Experience Index
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Uses a flash drive or secure digital (SD) memory card to boost hard drive performance
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Windows 7/Vista ReadyBoost
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The core of the OS that is responsible for interacting with hardware
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kernel
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Can be set to launch a task or program at a future time, including at startup
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Task Scheduler
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Appears on the Windows desktop to hold apps called gadgets
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Vista sidebar
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The Windows shell is responsible for interacting with hardware.
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False
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There is no undo feature in the Registry Editor.
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True
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What is the term given to the individual tools in an mmc console?
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snap-ins
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Where can a user find out more information about a hardware or network failure that occurred on that particular PC?
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Event Viewer
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Which Task Manager tab allows a user to see how much memory an application has allocated to it that is not available to other programs?
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Processes tab
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Which Task Manager tab allows you to show processes from all users to verify no applications are running under that user account?
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Processes tab
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Which Windows utility can be used to build your own customized console windows?
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Microsoft Management Console
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Which Windows utility can be used to find out what processes are launched at startup?
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System Configuration
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Which Windows utility can be used to monitor the performance of the processor, memory, and hard drive and save the monitored data in logs for future use?
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Performance Monitor
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Which Windows utility gives information about problems and errors that happen over time?
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Reliability Monitor
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Which Windows utility is used to control the Windows and third-party services installed on a system?
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Services console
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Which of the following is true about Performance Monitor? (Choose all that apply.)
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can monitor in real time can save data in logs helps to identify bottlenecks
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Which of the following utilities can be accessed using the Computer Management window? (Choose all that apply).
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Performance Monitor Event Viewer
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Windows Task Scheduler can be set to launch a task or program at a future time, including at startup.
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True
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You do not have to be logged on as an administrator in order to use tools found in Computer Management.
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False
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Which tool should you consult to find information about a device or service that failed to start?
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Event Viewer
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Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
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True
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If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.
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service
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If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.
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system restore
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If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
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True
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A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
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System File Checker
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A command used to find the ID number of each running process
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Tasklist
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The relationship between a file type and a supporting application
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File association
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A tool that can be used to allow data files to be connected to applications they normally would not use
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Data Sources Open Database Connectivity
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A service that runs in the background to prevent or filter uninvited communication from another computer
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Windows Firewall
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A tool that installs drivers so that an application can open a foreign data source
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Data Sources
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A tool that can be used to register components
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Component Services
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Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
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Blue screen of death
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A program associated with a file extension
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Default program
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A command that uses the process ID to stop a process
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Taskkill
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Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.
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False
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The six step troubleshooting program can only be applied to software problems.
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False
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To solve ____________________ stop errors after Windows startup, use the web to research the error message.
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blue screen
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What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?
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stop error
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What should be done before any changes are made to a system that is experiencing a problem?
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Backup data
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What should be entered at a command prompt in order to scan all system files?
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sfc /scannow
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What should be tried whenever a system is caught in an endless cycle of restarts?
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Boot into Safe Mode
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Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
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Windows Defender
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Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
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Disk Management
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Which of the following are useful rules to use when troubleshooting? (Choose all that apply).
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Make No Assumptions Become a Researcher Establish your Priorities
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Which of the following are valid steps in the six step troubleshooting method discussed in this chapter? (Choose all that apply).
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Document outcomes Establish a Theory
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Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?
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use the Run as administrator shortcut menu option
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Which of the following is the last step in the six step troubleshooting method covered in this chapter?
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Document
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You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
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Memory Diagnostics
