Exam 1: Chapter 1 – Flashcards
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Information value chain
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From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
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True
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Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments
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False
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There is little variation in returns on IT investments across firms
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True
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UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites was an information systems solution used to achieve customer
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Improved decision making
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Verizon Corporation's use of Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective
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1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky
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An example of raw data from a national chain of automobile stores would be
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meaningful information
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The average number of tickets sold daily online is an example of
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Customer & supplier intimacy
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The Mandarin Oriental hotel's use of computer systems to keep track of guests preferences is an example of
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Adopt a new business model
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Apple Computer dominates the online legal music sales industry primarily because of a failure recording label companies of
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input, processing, & output
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The three activities in an information system that produces the information organizations use to control operations are
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The decision to use automation
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A managerial element in the UPS tracking system described in the chapter is
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human resources
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Which main business function is responsible for maintaining employee records
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True
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Intranets link different systems and networks within a firm
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True
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A business model describes how a company produces, delivers, and sells a product or service to create wealth
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Centralized hierachical decision making
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Which of the following would not be a complementary asset for a solar panel manufacturer
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senior management, middle management, and operational management
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The three principal levels within a business organization hierarchy are
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The Mandarin Oriental hotel's customer preference tracking system
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An example of a business using information systems for customers and supplier intimacy is
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Wal-mart's Retail Link system
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An example of a business using information systems to attain operational excellence
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improved decision making
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The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operation excellence and
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False
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Computers make up the entirely of an information system
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True
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Developing a new product hiring a new employee, and fulfilling an order are examples of business processes
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Output
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transfers processed information to the people who will use it or to the activities for which it will be used
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True
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Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.
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False
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There are four major business functions: human resources, manufacturing and production; finance and accounting; and information technology
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intellectual property, core competencies, and financial and human assets
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Which of the following are key corporate assets?
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survival
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The use of information systems because of necessity describes the business objective of
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True
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Investments in IT is 33% of all invested capital
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knowledge workers
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Engineers, scientist, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
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1, 2, & 3
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Which of the following choices may lead to competitive advantage? 1. new products, services, and business models. 2. charging less for superior products 3. responding to customers in real time ?
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managerial, professional, and technical employees
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In a hierarchical organization, the upper levels consist of
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False
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A fully digital firm produces only digital goods or services
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technology & service firms in adjacent markets
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An example of a social complementary asset is
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False
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Creative work driven by new knowledge and information is an insignificant part of management responsibility
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production workers
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Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
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survival
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A firm that must invest in a new information system capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
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Finance and accounting
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Maintianing the organizations financial records is a central purpose of which man business function?
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False
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Information technology (IT) consists of all hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed
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how systems affect individuals, groups, and organizations
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Sociologists study information systems with an eye to understanding
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how human decision makers perceive and use formal information
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Psychologists study information systems with an eye to understanding
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survival
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The temp agency that you own is having serious difficulties placing temps because few of them are familiar with internet research. Investing in training software to enhance your workers skills is an example of using technology to achieve which business objective?
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competitive advantage
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Which of the following objectives best describes the business strategy behind the technologies implemented by the San Fransisco Giants, as discussed in the chapter case?
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sales force
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Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?
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social
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A corporation that funds a political action committee, which turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
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operations research, management science, and computer science
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Disciplines that contribute to the technical approach to information systems are
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Culture
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The fundamental set of assumptions, values, and way of doing things that has been accepted by most of a company members called its
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software governing the organization of data on physical storage media
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Data management technology consists of the
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meaningful information
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The average number of tickets sold daily online is an example of
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raw input
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Order data for baseball tickets and bar code data are examples of
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False
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Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the sociotechnical approach
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survival
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The move of retail banking to us ATM's after Citibank unveiled its first ATM's illustrates the use of information systems to achieve which business objective?
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ability to improve communication
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All of the following are advantages, for a firm, of cloud computing except
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processing
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Covering raw data into more meaningful form is called
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False
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Knowledge workers make long-range strategic decisions about products and services
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Technology and services firms in adjacent markets
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An example of a social complementary asset is
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it is a set of assumptions and values accepted by most members
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Which of the following statements best describes organizational culture?
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False
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All business processes are formally documented by an organization
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input, processing, and output
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The three activities in an information system that produce the information organizations use to control operations are
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digital dashboard
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Which of the following would not be used as an input for an information system?
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operational management
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In business hierarchy, the level that is responsible for monitoring the daily activities of the business is
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management information systems
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The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm called
