Types of Electronic Collaboration Transactions by Dell Essay Example
Dell EC direct and aggressive marketing activities were carried out. Accept aggressive online order to meet the needs of customers the option of adding additional products from your Web site. EC transactions of the type that is used by Dell seems to be largely divided into two categories.
B2C Dell PC sold to customers through its Web site.
B2B SMEs (Small businesses up to 200 employees employees 200 people, that is not) Medium and large businesses over 200 employees employees more than 200 companies Government, education, and health-care organizations and the government, educational institutions, and health and welfare agencies
EC in several places, including small businesses, large corporations, government, educational institutions, and health and welfare agencies, the Dell deal. BA (British Airways - British Airways) purchase of contractor to e-procurement service For example, De
...ll had allowed the track, search, and able to purchase from the Dell web users' needs for special order items. Their PC business unit and department required the formation were able to choose. Also developed e-procurement, procurement using the Internet and shared with business partners, were used.
Identify the business models used by Dell.
Build-to-order concept provide consumers with the option they want.
E-collaboration (collaboration over the Internet) using a web service, business models, reduce inventory you do not need to increase communication with your business partners using the EC tech.
E-customer service: Dell ongoing relationship with customers to try to keep. Self-diagnosis, using direct access to technical support, and provide help desk and telephone-based help desk 24/7 . Customer care institutions in addition, be able to chat with consumers among created thing
that can solve a lot of problems in product support. (FAQs, upgrades, downloads and so on)
Intrabusiness EC (internal business EC): build-to-order capabilities to support order to increase the accuracy of demand planning and factory plant to reduce the delivery time for customer service improved. Accenture partnered with established supply chain planning solutions. These business, rapid technological change, and Dell was able to adapt quickly to the environment. In addition, Demand planning, inventory management, automated factory, achieved by using IT technology and e-supply chain model.
List the competitive advantages Dell has over its brick-and-mortar competitors fax and snail mail - not competitive online orders. more products selections on the website. customers can customize the options they want, avoid unnecessary package selection is to increase customers satisfaction. active EC strategy to minimize inventory costs and minimize the buying process- minimize the cost. E-customer service - closer to the customers and complaints can be quickly resolved .
- Smartphone essays
- Cell Phones essays
- Camera essays
- Computer essays
- Ipod essays
- Mobile Phones essays
- 3g essays
- Bluetooth essays
- Cell Phones in School essays
- Computer File essays
- Desktop Computer essays
- Servers essays
- Collaboration essays
- Dialogue essays
- Fake News essays
- Journalism essays
- Mass Media essays
- Media Analysis essays
- Media Bias essays
- Media Studies essays
- Message essays
- News essays
- Propaganda essays
- Radio essays
- Rogerian Argument essays
- Role of Media essays
- Social Media essays
- Social Media Marketing essays
- Social Networking essays
- Youtube essays
- Customer essays
- Customer Satisfaction essays
- Customer Service essays
- Target Market essays
- Adidas essays
- Amazon essays
- Apple essays
- Bmw essays
- British Airways essays
- Burger King essays
- Coca-Cola essays
- Company essays
- Costco essays
- Dell essays
- Ebay essays
- Enron essays
- Facebook essays
- Ford Motor Company essays
- Gap essays
- General Motors essays
