Maybank – College Essay Example
Maybank – College Essay Example

Maybank – College Essay Example

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  • Pages: 4 (1026 words)
  • Published: December 8, 2016
  • Type: Case Study
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Maybank management had improved a lot since after the introduction of online banking. This online web portal banking systems allow consumer to access their account anytime for any transaction purpose. Maybank also provide more online services via the Maybank2u portal services such as transfer between accounts, transfer to third party account, payee to selected payee corporation, third party payment to credit card and loan and more other features.

Online Helpdesk System is one of the Maybank use to utilize in a guide to customer service skill and contact within a company for managing customers problems, request and providing solution oriented support services. It work also as a problem solving tool designed to provide technical support due to the impact of customer feedback. Most large software companies use this Helpdesk as part of solution which allow them easier for the

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people running the helpdesk to quickly find answer to common question and ensure high customer satisfaction.

Customer support includes services that help a customer or user understands and use the benefit from the web portal capabilities by manages, and provides services. The Helpdesk report usually will produce automatically escalated to the Unit Manager for monitoring purpose. With this report, each incidents or cases are resolved generated will provide information of the resolver and particular issue or problem that face by the users. The report will useful for the management department as they able to monitor the status of KPI (Key Performance Indicator) review.

Besides this, Maybank also introduce online trade finance services through Maybank2u to provide more efficiency services and increased the productivity to businesses for their trade financing needs. This

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online service allows customers to used, managed and monitor their trade financing activities and status online anywhere and anytime. It serves the commercial needs of both conventional and Islamic financing. A system integrator will implement the online front end trade finance solution which developed by MISYS, used by some of the world’s leading global financial institutions.

Maybank is ongoing commitment to leverage on technology and the best of the breed solutions to offer a value proposition to business customers using Maybank2u. In addition to the current comprehensive cash management module, the online trade finance service will form the Trade Finance Module. Life cycle model for software engineering is the system development life called the waterfall model. This model is called waterfall model because development process moves forward from one phase to another same as the waterfall.

Once the phase of development is completed, the development will proceeds to the next phase and there is no turning back. This existing system is evaluate and deficiencies are identified and can be done by interviewing user of the system and consulting with IT support personnel. The system is designed and plans are laid out concerning the physical construction, hardware, operating systems, programming, communications, and security issues.

The maintenance must be kept up rigorously at all time which users of the system should kept up to date concerning the latest modifications and procedures. System design emphasizes on the basic process of inquiry which include in identifying the research problems, determining and describing procedures for conducting research, designing data collecting procedures, formulating testable hypotheses, interpreting and drawing conclusions from data analysis and reporting research findings and implications.

style="text-align: justify;">The current IT systems that used in Maybank are divided into 2 types of categories such as Client Server environment and mainframe environment. The Client Server System included a Data Warehouse System, Maybank Account Payable System (MAPS) and Citrixs System meanwhile in the Mainframe System is included General Ledger Application, Fixed Deposit System and Current Account System. Physical design illustrates the physical aspect of the implementation. Example of physical design is such as database design used in the system.

Application Rollouts is the process of extending the pilot implementation to other business units and locations. Objective of implementation is to design and implement the solution blue print, in a rollout strategy. The approach chosen to for the roll out strategy depends on the scope of the initiative. The approach chosen is as follows pilot strategy, change management, Business Continuity Plan (BCP), and Expected Organizational Benefit. Pilot selection can have crucial impact on the speed and success of the roll out plan.

Pilot strategy is chosen since the users will be users from two different departments. Example Property Department users will deploy the system first. Once the users are able to use the system in a web based environment, then the system will be introduced to ISD Department users. The Property Department users will serve as the test bed for this implementation purposes. Change management is crucial because it often involves people in the organization.

People most of the time prefers to practice the same routine of work because they are already in the comfort zone and they are used to doing things in the same way for years. People usually resist

changing to a new concept or technology because they fear its outcome. All the change needs to be managed effectively, so that people won’t fear using the latest technology in the organization. Business Continuity Planning are involves devising a plan to guards against business disruption in case of unforeseen events.

It is also the process of identifying critical data system and business functions, analyzing the risks of disruption to the data system and functions which also determines the probability of disruption occurring and developing business resumption plan (BPR) to enable the system to be resumed in the event of disruption. Conclusion: As a conclusion, Maybank2u feature up so much function which require a lot of technical and management to handle their online web portal so they can manage to provide a full satisfaction services to their consumer.

The findings and information pertaining from the analysis and literature review done. The main achievement of this project is the ability to automate the problem logging process in Maybank. Problem monitoring and tracking also becomes more systematic with the Online Helpdesk System. The achievement in the system implementation process, constraint and challenges faced. It also gives a brief overview of the future development, which should do to further refine the system.

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