Maybank – College Essay Example

style="text-align: justify;">The current IT systems that used in Maybank are divided into 2 types of categories such as Client Server environment and mainframe environment. The Client Server System included a Data Warehouse System, Maybank Account Payable System (MAPS) and Citrixs System meanwhile in the Mainframe System is included General Ledger Application, Fixed Deposit System and Current Account System. Physical design illustrates the physical aspect of the implementation. Example of physical design is such as database design used in the system.

Application Rollouts is the process of extending the pilot implementation to other business units and locations. Objective of implementation is to design and implement the solution blue print, in a rollout strategy. The approach chosen to for the roll out strategy depends on the scope of the initiative. The approach chosen is as follows pilot strategy, change management, Business Continuity Plan (BCP), and Expected Organizational Benefit. Pilot selection can have crucial impact on the speed and success of the roll out plan.

Pilot strategy is chosen since the users will be users from two different departments. Example Property Department users will deploy the system first. Once the users are able to use the system in a web based environment, then the system will be introduced to ISD Department users. The Property Department users will serve as the test bed for this implementation purposes. Change management is crucial because it often involves people in the organization.

People most of the time prefers to practice the same routine of work because they are already in the comfort zone and they are used to doing things in the same way for years. People usually resist

changing to a new concept or technology because they fear its outcome. All the change needs to be managed effectively, so that people won’t fear using the latest technology in the organization. Business Continuity Planning are involves devising a plan to guards against business disruption in case of unforeseen events.

It is also the process of identifying critical data system and business functions, analyzing the risks of disruption to the data system and functions which also determines the probability of disruption occurring and developing business resumption plan (BPR) to enable the system to be resumed in the event of disruption. Conclusion: As a conclusion, Maybank2u feature up so much function which require a lot of technical and management to handle their online web portal so they can manage to provide a full satisfaction services to their consumer.

The findings and information pertaining from the analysis and literature review done. The main achievement of this project is the ability to automate the problem logging process in Maybank. Problem monitoring and tracking also becomes more systematic with the Online Helpdesk System. The achievement in the system implementation process, constraint and challenges faced. It also gives a brief overview of the future development, which should do to further refine the system.