Founded by Jack Cohen in London's East End as a market stall in 1919, Tesco has expanded its operations to 12 countries worldwide. With over 530,000 employees, the company caters to millions of customers on a weekly basis. Throughout its existence, Tesco has remained committed to providing exceptional shopping experiences. Currently, the company remains dedicated to meeting the needs of its customers, colleagues, and communities while striving for continued success in business.
The vision of Tesco is the driving force behind their direction and decision-making. They prioritize their customers and colleagues, as well as high-quality assets worldwide and growth opportunities. These qualities are essential to their overall vision. Ultimately, Tesco aims to earn the respect and loyalty of their customers, communities, colleagues, and shareholders.
Tesco provides a range of job opportunities for its
...employees, both within the store and elsewhere. These positions include customer service, department management, warehouse work, office-based jobs, and logistics. Tesco focuses on improving employee skills and job satisfaction to promote the growth and success of its business. To effectively manage the organization, Tesco employs a six-level Organisational Structure that requires specific skills and behaviors at each level.
The initial stage of work centers on customer service, involving staff members like cashiers, merchandisers, and customer assistants who directly interact with customers. The necessary skills for this level include providing assistance and information to customers prior to, during, and after a purchase.
At the next stage of work, individuals are responsible for leading teams of employees who also engage directly with customers. This group comprises supervisors, team leaders, and assistants. The primary goal at this level is to establish
targets and inspire the team.
The employees at Tesco work at the third level in the organizational structure, known as running an operative. This level comprises managers like stock control manager, security manager, customer service manager, personnel manager, non-food manager, food manager, ambient manager, and fresh manager. These managers must possess skills such as planning, target setting, and reporting to higher levels. Their key responsibilities involve guiding the group towards its objectives, ensuring team members' productivity, and resolving issues promptly.
Work level 4 in Tesco's organisational structure involves supporting operating units and recommending strategic change. Store managers are responsible for the day-to-day operations of the store and must possess a deep understanding of the business.
Work level 5 represents an individual responsible for Tesco's overall performance. Typically, this position holds a senior role but not an executive one. Regional Managers, for example, have a wide geographic presence and oversee client service across various units in their region.
Work level 6, the final level in Tesco's organisational structure, is held by the company director. They establish the purpose, values, and goals for Tesco stores and hold the responsibility for determining and implementing company policy.
In summary, Tesco's organisational structure includes multiple levels, with each level being controlled by one person. Information flows through various levels before reaching the final work level.
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