ERP Exam 1 – Flashcards
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According to the "Succeeding with SAP" video presented by Michael Hammer, which of the following does NOT happen when you implement SAP?
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Jobs Narrow
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According to the "Succeeding with SAP" video presented by Michael Hammer, the technical problems are the hard problems when implementing SAP.
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False
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ERP is an acronym for
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Enterprise Resource Planning
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Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process?
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Silo Effect
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Which term refers to all of the activities involved in an organization's buying or acquiring materials externally (from a vendor), such as raw materials needed to make products?
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Procurement Process (buying)
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Which term refers to all of the activities involved in an organization's acquiring materials internally, through manufacture or assembly of goods (i.e., making the final products)?
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Production Process (production)
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Which term refers to all of the steps involved in selling and delivering the products to the organization's customers?
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Fulfillment Process
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A business process is a set of tasks or activities that produces desired business outcomes.
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True
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____________ is concerned with the storage and movement of materials.
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Inventory warehouse management
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Which of the following is NOT a business process?
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Inventory
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The three layers of the three-tier client server architecture are the presentation layer, windows layer, and data layer.
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False
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Which of the following is an example of a plant?
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All of the above are examples of a plant.
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ERP systems focus primarily on operations that are performed within an organization.
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True
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The highest organizational level in SAP ERP is the
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Client
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What type of materials is purchased from a vendor and resold to customers?
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Trading Goods (HAWA)
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SAP is an abbreviation for the following:
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Systems, Aplications, and Products in Data processing
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Which system connects a company's ERP system to those of its customers?
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Customer Relationship Management
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The following is an example of a transaction document:
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All of the above
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In an ERP system, which of the following is/are used to represent the structure of an enterprise?
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Organizational Data
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Transaction data is comprised of organizational data, master data, and situational data.
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True
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In Lewin's three-stage model of change, the following represents the phase when employees are influenced to become more open-minded to the benefits of changing.
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Un-freezing
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According to the lecture videos on change management, employees' resistance to change can happen as a result of their engaging in a mental cost-benefit analysis to determine whether the benefits outweigh the costs in switching to the new alternative (such as using a new ERP system). This cost-benefit analysis is an example of:
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Rational Decision Making
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According to Kotter, an important facilitator of change is to set goals that employees can achieve periodically throughout the change process. This way employees do not have to wait for long periods of time before celebrating successes in reaching change goals. Kotter calls this strategy the following:
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Creating Short Term Wins
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According to the lecture videos on change mangement, _________ refers to people's preference for maintaining their current status or situation, and this is the main reason people resist change.
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Status Quo Bias
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Within the context of ERP system implementations, change management is focused on the management of the technology element in the large-scale change project.
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False
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According to Lewin, to help employees overcome resistance to change, managers should identify a ________. This person is someone who is highly regarded and has the ability to influence employees in the organization.
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Project Champion
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According to the process modeling videos, the following are three main reasons organizations model processes:
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documentation, process redesign/improvement, and execution
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According to the Recker article, process modeling tools should support a variety of purposes, such as:
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All of the above
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are the oldest type of process diagram covered in the lesson videos.
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Flow Diagrams
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In process diagrams, the labels for tasks or activities typically begin with
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Action Verbs
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were developed by SAP in collaboration with a software development company.
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EPC Diagrams
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are the newest type of process diagram covered in the lesson videos.
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BPMN Diagrams
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are intended not only to model and analyze processes, but also to deploy these processes in executable programming code.
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BPMN
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Processes that are standardized lead to confusion among people involved in the process, so they are not able to uniformally understand and follow the process.
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False
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According to the process modeling videos, _____________ involves achieving business goals such as reducing inefficiencies and responding to customers faster. This is facilitated by being able to see where bottelnecks are in the process diagram.
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Process Redesign and Improvement
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In a process diagram, the ___________ refers to the sequence of steps that are completed if everything goes right in the process.
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Happy Path
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Main business processes executed in the distribution simulation game
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1) pricing 2)Marketing 3)Re-ordering
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Main business processes executed in the paper simulation game
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1)Production 2)Procurement - buy 3)Fulfillment - pay
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Examples of transaction documents
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Paper Game: purchase orders - procurement invoices - procurement sales order - fulfillment Distribution Game: Purchase orders - procurement sales summary - fulfillment tracking inventory report - fulfillment
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If your boss asked you what ERP processes were how would you respond?
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fully integrated system for managing end to end businesses processes
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How does ERP help to overcome those silos?
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functional organizational structure, end to end business processes
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Nestle Article, Dunn What did they do wrong...what could have they done differently?
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They implemented it at wrong time. Management didn't seem to fully understand the effect of implementing a new ERP system. First on business processes then achieving universal buy-in, then installing software
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Compare and contrast financial accounting and organizational accounting. 3 things a piece or discuss 1 of 8 step processes then discuss 1 of the 4(Isaac?). Then talk about how both are in effort with ERP and how they work.
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Financial accounting - for external purposes, content dictated by government. Organizational accounting - for internal purposes (8) Create a vision: develop strategies to achieve. (3?) Unfreezing: rationale & communication. (combats silo effect)
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Define the client-server architecture for enterprise systems
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data layer, application layer, presentation layer
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Define the concept of change management
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an approach to transitioning individuals, teams, and organizations to a desired future state
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organizational resistance to change?
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people don't want to change bc they are happy in their current position
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Business Process Models
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Action verb -usually stats flow charts top down - start with big picture and drill down bottom up - start with detailed transactions and build up inside out - start with key processes and broaden out
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school alma mater?
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Beacon of Hope
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How to mitigate silos?
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breaking barriers
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Isaac's Principles
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• Provide your rationale • Be empathetic • Communicate clearly • Explain the benefits • Identify a champion • Obtain participative input • Be aware of the timing • Maintain job security • Provide training • Indicate top management's support • Publicize successes and make mid-course corrections where needed • Provide employee services
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Carter 8 step process
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-establishing a sense of urgency - forming a powerful guiding coalition -creating vision -communicating vision - empowering others to act on the vision -creating short term wins -consolidating and producing still more change - institutionalizing new approaches
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business areas
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are internal divisions of an enterprise that are used to define areas of responsibility or to meet the external reporting requirements of an enterprise segment
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reconciliation account
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a general ledger account that consolidates data from a group of related sub-ledger accounts
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Account receivable accounting
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concerned with customers
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Chart of accounts
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an ordered listing of accounts that comprise a company's general ledger
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Financial accounting purposes
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o legal reporting (financial statements) o Tracking financial impact of processes o Communicate w/ investors Content - defined by laws and regulation
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Reporting in financial accounting is broadly divided into which of the following two categories?
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Correct Displaying account information Correct Generating financial statements
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According to one of the assigned article readings for this lesson, Sarbanes-Oxley is a federal regulation that implements safeguards against accounting errors and fraudulent accounting procedures.
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true
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According to one of the assigned article readings for this lesson, Goodyear used two accounting systems: SAP for inter-company billing and an older set of applications for its corporate accounting system.
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False
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___________ is concerned with recording the financial impacts of business processes as they are executed
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Financial accounting
