ent ch 12 – Flashcard
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industry-specific technology
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Retail point-of-sales systems, restaurant menu order systems, and concert venue ticketing systems are all examples of ________
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Motorola
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Engineers from what company developed Six Sigma in the 1980s?
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Which of the following is not a step in the production-distribution chain?
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Which of the following is not a step in the production-distribution chain?
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visual control
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The inventory method where you look at the inventory on hand and when the stock level of an item appears to be low, you reorder is called ________.
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demand, lead time, and safety stock
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The three factors included in the calculation of the Reorder Point are ________.
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supplier
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Factors to consider when selecting a ________ include conformance to quality standards, extension of trade credit and timely delivery.
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safety stock levels
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________ are the amounts of inventory or raw materials and work-in-process kept to guarantee service levels.
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220
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If the lead time for garage doors is 2 weeks and you sell 100 doors per week and you always want at least 20 doors in stock, what is the Reorder Point?
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supply chain management
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________ is the management of sourcing, procuring, production, and logistics to go from raw materials to end consumers across multiple intermediate steps.
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National Institute of Standards and Technology (NIST)
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What organization administers the Malcolm Baldrige National Quality Award?
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define, measure, analyze, improve, and control
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One sub-methodology employed in Six Sigma is DMAIC which stands for ________.
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cost/ beifit analysis
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A(n) ________ for technology is important for decision-making before investment.
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all of the above
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Suppliers may be found through ________.
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all of the above
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A measure of quality that may be used in Total Quality Management (TQM) is ________.
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operations
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________ permit businesses to deliver what is promised when it is promised
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prototype
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A(n) ________ is a model or pattern that serves as an example of how a product would look and operate if it were manufactured
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operations
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The set of actions that produce goods and services is called ________.
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3.4
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Within Six Sigma, the statistical methods are designed to eliminate defects to a failure rate of ________ defects per one million opportunities , or a 99.9997% success rate.
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none of the above
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Which of the following is not part of process management?
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all of the above
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Competitors can be a good source of information about suppliers because they ________.
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too little inventory
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Lost sales and goodwill are potentially significant costs that may arise from ________.
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benchmarking
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Comparing one company's performance against that of other companies in the same industry or against best practices, standards or certification criteria is called ________.
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EOQ
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The amount of inventory to order that will total the minimum total ordering and holding costs is called the ________.
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!SO9000
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The family of standards for quality management systems established by the International Organization for Standardization is _______
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do all of the above
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Job shops are useful to manufacturers because they ________.
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edward deming
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________, an American economist, argued that business should focus on making quality products instead of maximizing profits -- and that profits would follow
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Customer focus, continual improvement and involvement of people
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______ are three of the eight quality management principles for organizational improvement.
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prototye
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A(n) ________ is a model or pattern that serves as an example of how a product would look and operate if it were manufactured.
