question

One of the major benefits of concurrent engineering is the reduction in time to complete the new product development process

answer

True

question

In MRP systems, inventories are managed according to their dollar usage value (high dollar usage inventories are more carefully managed compared to low dollar usage inventories)

answer

False

question

MRP System

answer

is a production planning and inventory control system used to manage manufacturing process. Meet three objectives: Ensure materials are available for production and products are available for delivery to customers. Maintain the lowest possible material and product levels in store Plan manufacturing activities, delivery schedules and purchasing activities.

question

The master schedules is prepared for product families

answer

False

question

If there are multiple resources that process each transaction, then the process apacity is the sum of all the individual capacities of the resources

answer

False

question

In supply chain improvement, it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can be economical produced

answer

True

question

The process view provides a basis for viewing an entire business as a system of interconnected processes

answer

True

question

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not

answer

True

question

With the technology push view of new product introduction, technology and the market equally determine which products a firm should make

answer

False

question

The objective of structural and infrastructure changes is the same: to remove sources of uncertainty, to reduce replenishment time, and to reduce total cost of supplying the market

answer

True

question

Delivery has three performance measures: on-time delivery, fill rate, unit cost

answer

False

question

Product design supports the business strategy

answer

True

question

Market pull is the best way to introduce new products

answer

False

question

The first step in Quality Function Development is to determine the customer attributes. The second step in QFD is to translate the customer attributes into target values

answer

True

question

Major product redesign is often needed to make infrastructure improvements in the supply chain

answer

False

question

Process redesign tends to be cross functional in nature and requires a complete overhaul of work methods, flows and information systems

answer

True

question

Final consumers can be found farthest downstream in the supply chain

answer

True

question

Order launching MRP systems are also known as type II MRP systems

answer

False

question

The Economic Order Quantity model is extremely useful while making decisions on order quantities in MRP systems

answer

False

question

MRP is a type of pull system

answer

False

question

Forecasting demand in MRP systems is based on the past demand patterns for components

answer

False

question

A bill of materials can be coupled with a bill of labor if MRP systems are to be used in service industries

answer

True

question

MRP systems work better in a line flow system compared to a job shop

answer

False

question

When a company uses an ERP system, the different functional areas of business will share a common database

answer

True

question

A process will generally have at least one bottleneck

answer

True

question

The master schedule should be frozen inside the production lead-time

answer

True

question

Demand chain management tries to match supply and demand

answer

False

question

As price increases and benefits remain constant, the value of a product increases

answer

False

question

A process view emphasizes that it is important for a business to function as independent silos

answer

False

question

Best practices in operations are best for all organization

answer

False

question

It is bad to have a negative cash-to-cash cycle in which the firm receives payment before it pays its suppliers

answer

False

question

"Lean operations" refers to the task of reducing the defect rates in a firms products or services

answer

False

question

Modular design offers new opportunities for product and process design

answer

True

question

ISO 9000 requires that a new-product development process be defined and followed by a company

answer

True

question

Misalignments between operations an product design can occur in technology, infrastructure, and rewards systems

answer

True

question

The transformation view of operations function provides a unified approach for studying the manufacturing and service industries

answer

True

question

What are the two fundamental processes in all supply chains that are most affected by the internet?

answer

Order fulfillment and order placement

question

If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day, then according to Little's Law, the average throughput time is

answer

20 days

question

Which of the following does the Supply Chain Operations Reference model NOT include?

answer

All of the above: Make, Deliver, Return

question

The five measures of supply chain performance are

answer

cost, quality, flexibility, delivery and time

question

the four major decisions responsibilities of operations management are

answer

process, capacity, quality and inventory

question

Which of the following is a way to improve the infrastructure in the supply chain

answer

setup time reduction

question

in the process view of business, which of the following should be identified when defining the system

answer

inter-connected processes across functional areas

question

an example of a prototype is

answer

the original mcdonalds restaurant

question

analysis flow of information...

answer

...should always accompany an analysis of materials flow

question

a diamond symbol in a flowchart indicates

answer

both a and b: evaluation with more than one possible outcome, and decision

question

the first step in process flow analysis is

answer

to select an appropriate transformation process for analysis

question

Which of the following is NOT a form of structural change of the supply chain

answer

creating cross-functional teams

question

The master production schedule for Product A shows a need for 30 units, and product B shows a need of 25 units. Tomanufacture a unit of Product A, three units of component C are requires. To manufacture a unit of Product B, four units of component C are required. Determind the gross requirements for component c to complete production

answer

190 units

question

The parts explosion results in the following outputs:

answer

purchase orders and shop orders

question

Design for manufacturing involves

answer

both a and c: simplification of products and manufacture of multiple products using common parts, processes and modules

question

Which is of the following is NOT true about supply chain dynamics?

answer

the best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels

question

Which of the following is a form of infrastructure change

answer

changes in information systems

question

Quality Function Deployment includes which of the following...

answer

1,3,4,5,6

question

Materials handling, transportation and warehousing are elements of

answer

logistics

question

successful MRP system elements include

answer

all of the above: implementation planning, accurate data, and user knowledge

question

which of the following is NOT a prerequisite to process flowcharting

answer

identifying te maneger overseeing the process

question

Which of the following statements about littles law is NOT included

answer

little's law cannot be applied to service operations

question

The capacity of a process is determined by:

answer

a bottleneck

question

a replenishment-based system derives orders from

answer

forecast or customer request

question

which of the following is NOT true of vertical integration

answer

leads to greater flexibility to changing technology

question

successful MRP implementation requires

answer

management support, accurate data, and adequate customer support

question

Which of the following statements is NOT true about process flow analysis

answer

process flows must always be forward, and cannot "loop back" to previous operations

question

the design and management of seamless, value-added processes across organizational boundaries to mer thte real needs of the end customer is called

answer

supply chain management

question

a comprehensive decision-making framework for operations include

answer

consideration of other organizational functions

question

a service blueprint:

answer

all of the above: shows all points of interaction between the customer and the service providers, contains a 'line of visibility', includes front office and back office process flows

question

backward or upstream supply chain flows include:

answer

all of the above: information, monetary payments and materials

question

which of the following would NOT be changed due to process flow analysis

answer

customers

question

capacity decisions:

answer

linclude staffing and scheduling

question

which of the following functions is responsible for the actual movement of goods and/or services across organizations?

answer

logistics

question

the supply chain extends from

answer

supplier to customer

question

the gross requirements of a part in an MRP system are determined from

answer

planned order releases of the immediate parent item

question

supply chain management includes all of the following except

answer

advertisitng

question

in MRP "scheduled receipts" are

answer

open orders not delivered yet

question

one step in process flow analysis is to describe the existing process. If a new system is being developed (there is no exiting system):

answer

this step is simply omitted

question

why is operations management a more encompassing term than production management

answer

op management refers to service as well as manufacturing organizations

question

the market-pull view of new product innovation is to

answer

develop products that the company can sell, baed on customer needs

question

when marketing, engineering and operations simultaneously develop a product, this approach is known as

answer

concurrent engineering

question

the contemporary operations themes signify that

answer

every operation should be externally directed to meet the customers requirements

question

supply chain management includes the integration of:

answer

all of the above: suppliers, manufactures, and customers

question

planned lead times:

answer

usually are longer than actual working times

question

the three major functions of business organiztions

answer

interface with each other

question

which of the following statements regarding business process re-engineering is not true

answer

BPR is synonymous to the total quality management approach of process improvement

question

which of the following is not one of the four principles of process redesign

answer

automate the remaining steps in the process

question

which of the following is not a contemporary theme in operations

answer

wuality teams

question

approximately what percentage of American workforce works in service industries

answer

80%

question

which one of the following would not generally be classified as a input in a university sytem

answer

research

question

a service blueprint is used to analyze and manage the service process because it involves:

answer

the identification of flows, bottlenecks and customer interaction points

question

____ systems uses requirements order philosophy, while_____ systems uses replenishment order philosophy

answer

MRP, order point

question

in which phase of the new product design process should considerations about tradeoffs among product cost, quality and schedule be made?

answer

product design

question

a numerically controlled machining centers has an average processing capacity of 500 units per day. It receives an average pf 3--- units of inventory from another machining center and it has to supply an average of 1000 units of finished goods to the packaging section> assuming that the company incurs a significant cost for carrying finished goods supplied to packing section, the flow rate of machining process is:

answer

1000 units/day

question

a type II MRP system:

answer

has feedback to control capacity

question

a restaurant offers a "customer choice" sandwich for which the customer specifies the brea, meat, cheeses and topping he or she wants. there are three types of brea, three types of meat, three types of chest and four types of topping. How many different sandwiches can the restaurant make?

answer

108

question

the three inputs for an MRP parts explosion are:

answer

inventory, master schedule and bill of materials

question

which of the following is nOT a specific measure of supply chain performance

answer

innovation

question

the concept that a product should not only fit the market needs but have a technical advantage as well is known as the

answer

inter functional view to new product introduction

question

an MRP system is designed to deal with

answer

lumpy demand

question

which of the following is NOT a type of e-procurement

answer

B2B marketplaces

question

a requirements-based system derives orders from

answer

master schedule

question

order placement via the internet does NOT include

answer

use of an rep system to schedule production

question

which type of MRP system is used as an information system to plan and control inventories and capacities

answer

type II

question

which of the following is true about MRP systems

answer

objective is to meet manufacturing needs

question

a productive systems approach

answer

must provide feedback information for control process inputs and technology

question

the flow of materials from upstream nodes into a firm is called

answer

physical supply

question

all of the following help to handle uncertainty when operating an MRP system except

answer

back up suppliers

question

end item A requires three components parts B,C and D. the bill of materials indicates that for each completed....

answer

43

question

the three primary functions that exist in most business organizations are

answer

operations, finance and marketing

question

which of the following is not in the process category of the operations decision framework

answer

product or service inspection

question

Quality function deployment:

answer

all of the above: is a tool for linking customer requirements to technical specifications, facilitates inter-functional cooperation between marketing, engineering and manufacturing AND relates engineering characteristics to each other

question

the average cash-to-cash cycle is defined as:

answer

days in inventory+days in accounts receivable-days in accounts payable

question

which of the following most closely describes net material requirements in an MRP system

answer

gross requirements- (on hand+scheduled receipts)

question

bills of materials are kept current with changes using

answer

engineering change order systems

question

process elements that might be changed when improving a process include:

answer

all of the above: job design, product or service design, and equipment or tools

question

inventory decisions involve:

answer

all of the above: determining what to order, how much to order, and when to order, tracking flows of materials, and managing the finished goods inventories

question

cycle counting:

answer

is counting a fraction of inventory each day

question

Quality Function Deployment

answer

links customer requirements to technical specifications

question

safety stock in an MRP system

answer

is used to provide flexibility to meet changing customer requirements

question

modular design involves

answer

dividing the products into their similar components

question

the bills of materials

answer

is a list of materials required to product a part

question

which of the following statements is NOT true regarding supply chain operations

answer

demand changes by the end user can create a bullwhip effect in the supply chain

question

which of the following is NOT part of the new-product development process

answer

development of the marketing strategy

question

is I denotes the average inventory in the system, T denotes the average throughput time, and R denotes the average flow rate of the system, then by Littles Law:

answer

R=I/T

question

Process design

answer

should occur at the same time as product design

question

three typical misalignments between product design and operations are

answer

technology, reward systems and inrastructure

question

the essence of operations management can be described by

answer

decisions, function and process

question

which of the following is NOT a characteristic of changes in structure

answer

lead to changes in information systems

question

type I material requirements planning systems:

answer

all of the above: are push production systems, assume infinite capacity while scheduling the jobs in a factory, and schedule backward in time starting with the due date of the job

question

Value analysis:

answer

both a and b: improves the usefulness of the product without increasing the cost AND reduces the cost of a product without reducing its usefulness

question

which system specifies the output of the operations functions

answer

master scheduling

question

what does a square or rectangle symbol indicate in a flowchart

answer

operation

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