A Definitive Software Library is a library that stores and manages the master copies of all software. It has both a physical store, where the master copies of software media are kept, and a logical store, which serves as an index of all software, including releases, versions, and their physical locations.
Having a DSL (ITIL) will standardize the applications used in the company's three locations, simplifying operations. DSL holds secure copies of software and is only accessible to authorized staff. It ensures that all software is up to date and free from corruption. Additionally, DSL allows for regular remote storage backups to ensure business continuity.
Senior executives are considering implementing SLAs. The advantages of SLAs include defining specific and measurable success criteria for delivering services within the company, directly supporting business goals, and tying individual performance to the SLA, align
...ing it with business objectives.
However, the size, complexity, and geography of Laidlaw Freight may present challenges in implementing standardized SLAs. Managing software upgrades, such as those related to inventory management control, can be complex when implemented company-wide.Apart from the minor variations in timing across the three sites, the impact on the business differs depending on the sheer number of users affected by an application outage per site.
Thus, it may be difficult to commit to a short downtime. It is recommended that although implementing SLAs has disadvantages, they are manageable and low-risk. The advantages outweigh the cons in this situation and are therefore recommended. One possible action is to assess the need for a business impact analysis (BIA). Steps to address risk through the use of BIA include identifying and addressing the company's exposure to business disruption, determining the
impact on the company, identifying solutions to address the exposure, and evaluating the cost of those solutions (Myatt, par. 1).
To effectively create a BIA, the BIA leader must engage with the heads of the organization to define the specific risks that pose a threat to their business. In this particular scenario, a major risk identified is the impact of a hurricane on the organization's shipment capability. As the goals are established, it is crucial to clearly define the potential consequences of such risks. This includes quantifying and implementing measures to mitigate the financial impact of downtime, such as calculating the cost of a one-day period without operations and ensuring appropriate safeguards are in place.
Data collection is carried out by the team to obtain extensive information from all departments through questionnaires, interviews, test cases, etc. This information must be extensive and easily understood by the team. Following data collection, the team then analyzes the information from all departments and prioritizes action steps and recommendations based on the analysis. In this step, it is crucial to define the recovery time objective (RTO) for each department as it impacts overall business delivery.
After analyzing the situation, the team will suggest ways to recover quickly from the disaster. These strategies will focus on systems with shorter recovery time objectives (RTOs) until all systems are running at a minimum operational level. Validation is essential to test the effectiveness of the analysis results by simulating the disaster. If the results don't meet the goals, adjustments will be made to the strategies. To ensure business continuity, follow these steps: establish a team to lead and carry out a business impact analysis, provide
the necessary budget, manpower, and management support for executing the BIA.
a. It is important to regularly update and renew the BIA every year in order to incorporate changes in business direction, personnel, and the environment.
Works Cited
- Broadhurst, Brian et. al. Microsoft Solutions for Management: Service Desk. Microsoft Corporation. Jan.
- 16, 2006 http://www.sorm.state.tx.us
- Android essays
- Application Software essays
- Benchmark essays
- Computer Network essays
- Computer Programming essays
- Computer Security essays
- Computer Software essays
- Cryptography essays
- Data collection essays
- Data Mining essays
- Graphic Design essays
- Information Systems essays
- Internet essays
- Network Security essays
- Website essays
- World Wide Web essays
- Cloud Computing essays
- Computer Science essays
- Consumer Electronics essays
- Data Analysis essays
- Electronics essays
- engineering essays
- Enterprise Technology essays
- Hardware essays
- Impact of Technology essays
- Information Age essays
- Information Technology essays
- Modern Technology essays
- Operating Systems essays
- people search essays
- Robot essays
- Board Of Directors essays
- Brand Management essays
- Business Ethics essays
- Business Management essays
- Change Management essays
- Comparative Analysis essays
- Decision Making essays
- Dispute Resolution essays
- Knowledge Management essays
- Leadership essays
- Leadership and Management essays
- Manager essays
- Operations Management essays
- Performance Management essays
- Product Management essays
- Project Management essays
- Quality Management essays
- Risk essays
- Risk Management essays
