Csa exam one review southwest – Flashcards
33 test answers
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What type of customers are not allowed to travel on swa international flight?
answer
Young travelers, unaccompanied minors, Leo's, customers traveling with pets
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What application do you use to verify a customers age?
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TLC
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Dash
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Known errors & work arounds
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Swafluence
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Detailed procedures on how to use Altea
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GOM
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Southwest procedures and policy's
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Swa U on demand
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Training simulation on how to complete a task
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What system do you use to determine if a customer traveling on an international flight requires additional documentation
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Timatic
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For a customer traveling with a group, what assistance are you not able to perform
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Refund, standbye, can't upgrade to business select
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What should we do if a customer on an international flight with a checked bag does not board
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Positive passenger bag match
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What tags would you apply to an international check bag
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Standbye, international, gateway
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What can't passengers do when traveling international
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No pets , no leo's, no check in at curbside , and all lapchilds need to be ticketed for tax purposes
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Does a customer require documentation to travel with an assistance animal? What will we accept instead of documentation
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Verbal credible insurance
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What application do you use to authorize someone to sit in the flight deck jumpseat
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Cass
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What 2 SSRs cannot be added in CM and must be added in ARD?
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Infant flying international, extra seat
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What flight acceptance status should you never change
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Not open
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Know the definition of swa contract of carriage
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Legal binding document upon purchasing a ticket
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How much is a pet fee?
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$95 each way
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How much is a unaccompanied minor
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$50 each way
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How much are bag fee's
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$50 and $150
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How much is earlybird
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$15
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According to our service commitment how often should we make announcements during irregular operations
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Every 15 minutes
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Business select
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K, KZBP
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Full Fair (anytime)
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Y, YL
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Fair base military
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YM
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Senior fair
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Q, QCD
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Wanna get away
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H, HWAUPNR
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(RR) Revenue Companion
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X, XCC
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Non-revenue must ride
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XNRMR
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Non-revenue
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XNRSA
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