question

Type of schedule allows for the most efficient use of staff, materials, and facilities

answer

Grouping: Scheduling

question

what piece of mail should be placed on top when sorting the physican's mail?

answer

envelope marked: PERSONAL

question

Open punctuation is characterized by

answer

absence of puncuation after the salutation and a comma after the complimentary close

question

the federal insurance program that provides for the medically indigent is

answer

medicaid

question

the process of transferring an amount from the day sheet to the ledger is

answer

posting

question

A numeric filing system requires the use of

answer

an alphabetic cross-reference

question

The file folder labe for Jennie Holmes-Mathis should be

answer

Holmes-Mathis, Jennie

question

Third-party participation in an office indicates the relaptionships among the

answer

physician, patient, and insurance company

question

A claim may be rejected by an insurance company becuase of the omission of

answer

-complete diagnosis -policy number -patient birth date -itemization of charges

question

How much postage is required for a first-calss letter that weighs 3 oz if the first ounce costs $0.34 and each additional ounce is $0.25

answer

$0.84

question

When the word Confidential is to be typed on the envelope, it should be placed

answer

below the return address

question

The most formal of complimentary closings is

answer

very truly yours

question

When making an appointment, which information is not needed

answer

insurance information

question

This type of call allows more than oner person in more than one place to talk simutaneously

answer

conference call

question

theis procdure protects against the loss of data

answer

backing up

question

A tickler file is

answer

future events arranged in chronolgic order

question

This does not require a CPT code

answer

diarrhea

question

characteristic of a receptionist that might make an impression on a patient

answer

-appearance -professionalism -manners -attitude

question

direction to consider additional codes is

answer

Directory

question

appointment system of the office should take into account the needs of the

answer

-Physician -Patients

question

Dear Mrs. May: is an example of

answer

mixed punctuation

question

master list of equipment inventory does NOT include the

answer

operating manuals

question

hospital records may be released by the authoriztation of the attending surgeon only

answer

operative notes

question

illness that existed before an insurance policy is written is known as a(n)

answer

preexisting condition

question

A patient has not been seen in the office for 2 years. The patient's record would be found in the

answer

inactive files

question

An important consideration when deciding how to position the computer monitor at the reception desk is

answer

patient confidentiality

question

which grou[p of patients hould be escorted to the examination room and given instructions on what they are to do

answer

-children -new patients -established patients -older adults

question

which information is NOT essential for the surgery scheduler when requestiong a surgery date

answer

name of the assisting physician

question

the notation c: Julia Jones, MD means

answer

A copy of the letter is sent to Dr. Jones

question

A history and physical usually does NOT contain

answer

results of laboratory tests

question

Under a managed care plan, the physicain agrees to

answer

Accept predetermined fees

question

Which type of insurace organizaation uses the fee-for-services concept?

answer

preferred provider organization

question

which factor is not included when dertermining the level of service for E&M codes?

answer

cost of services

question

When money is placed in an account, which of the following documents is prepared?

answer

deposit slip

question

The most common color-coding system color codes the

answer

Patient's surname

question

Who is leagl owner of the information in a patient's medical record

answer

the patient

question

Wehn preparing the appointment matrix, the first action is to indicate

answer

times not available

question

scheduling patients with the same medical complaints on the same day is

answer

group scheduling

question

A major advantage of using a computer for word processing is

answer

extensive editing capability

question

NOT true of certified mail

answer

insurance coverage is available

question

must be sent by first-class mail

answer

personal letters and postcards

question

A medicare clain for a deceased beneficiary may be paid directly to the physician if

answer

the estate is billed

question

All checks receievd as payment for charges should be endorsed

answer

immediately

question

Correct for an inside address

answer

David Roberts, M.D.

question

NOT true about a postage meter

answer

A license must be obtained from the post office

question

two-letter abbreviation for Nebraska is

answer

NE

question

Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letter?

answer

full block style

question

NOT included ina memorandum

answer

Complimentary close

question

Second page of a two-page letter contains what heading?

answer

name, page number, and date

question

complimentary close of a letter is typed how many lines below the last line of the body?

answer

two

question

A fee profile is derived from

answer

physicain charges

question

what demographic information is included in a medical record

answer

date of birth

question

requires an ICD-9-CM code

answer

irritable bowel syndrome

question

when it is 4:00 pm in New York City, what time is it in Seattle, WA

answer

1:00 pm

question

ideally, a telephone should be answered before the

answer

third ring

question

An E code in the ICD-9-CM coding system

answer

pefers to external causes

question

universal clain form developed bny Health Care Financing Administration (HCFA) is

answer

CMS-1500

question

Patients who are always late or who habitually cancel appointments hould be scheduled

answer

At the end of the day

question

An error was made in charting the patient's record. The method used to correct the error is to

answer

Draw a single line through the error, write the word error, make the correction, and date and initial the entry

question

SOAP is an acronym for

answer

problem-oriented progress notes

question

A patients refueses to follow medical advice and the physician decides to terminate the relationoship. The letter to the patient should state all

answer

-an offer to make records available -that the physician withdraws from the case -a future date after which the phyician is not available -that the patient still needs medical care

question

When the medical office works on a fixed appointment schedule and a patinent arrives without an appointment reqesting to see the physician, the patient

answer

should be squeezed in for a brief visit so the phyician can decide what the next treatment step should be

question

If a patient calls to cancel his or her appointment

answer

immediately offer a new appointment time

question

A good telephone techniques is a

answer

low-pitched and expressive voice

question

If a patients account has been turned over to a collection agency and teh patient call about the bill, the patient should be told

answer

to deal with the collection agency

question

The entry, editing, manipulation, and storage of text using the computer is

answer

word processing

question

When a shipment of supplies is received, the supplies should be checked against the

answer

enclosed packing slip

question

A credit balance on an account occurs when

answer

the patient pays in advance

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