A small family-run business founded in 1996, the Santos family started out with the goal of finding clip on earrings. They found that there were no online companies offering this type of product, and unintentionally stumbled upon a niche in the market. Being entrepreneurs, they decided to take advantage of this discovery. Their gamble paid off, leading to over ten years of successful business. The Santos family were normal people who took an idea, researched it extensively, developed a business plan, and then sought out an investor.
The Santos started their business without any prior business expertise but possessing $10,000 from their savings account. They didn't have a plan or conduct any market research which could have hindered their initial success. As a result, their triumph can be mostly credited to chance rather than effective strategic planning. Jim Santos was an Insurance salesman while
...Candy Santos served as a development director for a nonprofit agency.
Thankfully, the Santos discovered a unique idea that was previously unexplored. However, they encountered two significant strategic challenges in establishing a retail market that solely operated through online sales. These hurdles were their limited knowledge about the web and their limited experience in retailing.
The crucial factor for businesses that operate solely through web-based sales is to create an effective online ordering platform. The website must not only be user-friendly, but also visually appealing since customers can be selective and indecisive when it comes to spending money online, and a website plays a critical role.
Despite having access to Yahoo's templates for designing features, the Santos encountered difficulties in fine-tuning them to meet their exact specifications. Moreover,
relying on Yahoo to develop their page meant being subject to the fees charged by the company, which could affect their profit margin. Nonetheless, the Santos succeeded in making their business profitable, achieving results that take most companies at least five years to attain before seeing any profits.
Although the business was functioning, further information surfaced over time. After almost ten years of operation, it became apparent that a small modification in Relevancy and Pageant technology had resulted in declining profits. Additionally, Kleptomania's method for selling items on their website was problematic. At first, their inventory did not attract customers and comprised only of surplus and discontinued earrings obtained from a Virginia-based distributor- all due to their limited familiarity with the retail sector.
In due course, they located a vendor who could supply them with additional desired items, as well as goods that would attract buyers' attention.
In conclusion, the Santos were able to capitalize on a gap in the clip-on earring market even though they lacked experience. Their success could have been even greater if they had taken the time to educate themselves on internet sales and waited to find the ideal product for their consumers.
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