question

Many manufacturers and retailers now send mobile coupons directly to consumers' smartphones.

answer

True

question

A _____ involves reentering data that was not typed or scanned properly.

answer

Data Correction

question

The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.

answer

Smart Card

question

_____ is the direct sale of products or services by businesses to consumers through electronic storefronts, typically designed around the familiar electronic catalog and shopping cart model.

answer

E-tailing

question

In the context of e-commerce software, _____ helps customers select the necessary components and options.

answer

Product Configuration

question

AdMob is a mobile advertising provider that serves up ads for displays on Business-to-business (B2B) Web sites

answer

False

question

A(n) _____ offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing—dresses, sportswear, denim apparel, handbags, jewelry, shoes, and gifts.

answer

E-boutique

question

_____ enterprise resource planning (ERP) vendors target large multinational firms with multiple geographic locations and annual revenue in excess of $1 billion.

answer

Tier I

question

_____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.

answer

Consumer-to-consumer (C2C) e-commerce

question

The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.

answer

True

question

Although conversion to an e-commerce or m-commerce system enables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment.

answer

False

question

The practice of market segmentation divides the pool of potential suppliers into subgroups usually defined in terms of the size of the subgroup.

answer

False

question

The implementation of an enterprise resource planning (ERP) system ensures good work processes based on best practices.

answer

True

question

A customer relationship management (CRM) system helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

answer

False

question

The goal of _____ is to reduce costs and improve customer service, while at the same time reducing the overall investment in inventory in a supply chain.

answer

Supply Chain Management

question

_____ involves updating one or more databases with new transactions.

answer

Data Storage

question

P-cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords.

answer

False

question

Which of the following is a disadvantage of hosted software model?

answer

Potential Data Security Issues

question

A key sector of wholesale e-commerce is spending on manufacturing, repair, and operations (MRO) goods and services.

answer

True

question

In a purchasing system, when an invoice arrives from a supplier, it is matched to ______ and a check is generated if all data is complete and consistent.

answer

The original order and the receiving report

question

_____ is a subset of e-commerce in which all the participants are organizations.

answer

Business to Business (B2B) e-commerce

question

The elimination of intermediate organizations between the producer and the consumer is called _____.

answer

Disintermediation

question

In the context of e-commerce software, _____ helps track the items selected for purchase.

answer

Shopping cart facility

question

The most efficient and effective ways to complete a business process are called _____.

answer

Best Practices

question

In the context of supply chain management (SCM), ____ refines the production plan by determining the amount of weekly or daily production needed to meet the requirement for individual products.

answer

Demand Management

question

Source data automation is the capturing and immediate processing of transaction data.

answer

False

question

Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing enterprise resource planning (ERP).

answer

True

question

Identify an internal user who uses product lifecycle management (PLM) software and its data.

answer

Quality Assurance Manager

question

Capturing and gathering all data necessary to complete the processing of transactions is called data input

answer

False

question

With _____, business transactions are accumulated over a period of time for processing in a single unit.

answer

Batch Processing Systems

question

Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization

answer

False

question

In an order processing system, a(n) _____ is printed at the warehouse from which an order is to be filled on the day the order is planned to be shipped.

answer

Product Pick List

question

Digital certificates verify both purchaser and supplier identities in an e-commerce transaction

answer

True

question

For m-commerce to work effectively, the interface between the wireless, handheld device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC

answer

True

question

The practice of market segmentation divides the pool of potential suppliers into subgroups usually defined in terms of the size of the subgroup.

answer

False

question

Identify an external user who uses product lifecycle management (PLM) software and its data.

answer

Manufacturer's Design Partner

question

In addition to the Web server operating system, each e-commerce Web site must have _____ to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web page development.

answer

Web Server Software

question

The most significant internal data sources for a management information system are an organization's _____.

answer

various Transaction Processing Systems (TPS) and Enterprise Resource Planning (ERP) systems and related databases

question

The use of management information systems spans all levels of management in an organization

answer

True

question

According to Anthony Gorry and Michael Scott Morton's framework on decision support systems, the decisions where only some of the variables can be measured quantitatively are called _____.

answer

Semistructured Decisions

question

Manufacturing companies seldom use computer-assisted design with new or existing products.

answer

False

question

Marketing functions are increasingly being performed on the Internet and mobile devices.

answer

True

question

The _____ approach forces members of a decision making group to reach a unanimous decision.

answer

Group Consensus

question

The input to most management information systems is a collection of reports that are provided by managers

answer

False

question

_____ is the stage of the problem-solving process in which a solution is put into effect.

answer

Implementation

question

The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems.

answer

True

question

A typical decision support system (DSS) includes many components including a(n) _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

answer

Dialogue Manager

question

A management information system can be divided along functional lines to produce reports tailored to individual functions.

answer

True

question

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

answer

False

question

The dialogue manager of a decision support system can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases.

answer

False

question

During the _____ stage of the decision-making phase, a course of action is selected

answer

Choice

question

The nominal group technique (NGT) is a structured method for group brainstorming that encourages contributions from the top management of an organization.

answer

False

question

The _____ is NOT a component of the typical DSS

answer

Interface Engine

question

In the context of financial management information systems, transaction processing systems or enterprise systems capture transactions entered by workers in all functional areas of the business.

answer

True

question

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

answer

False

question

___ auditing is performed by employees within an organization.

answer

Internal

question

The _____ MIS subsystems and outputs are used to monitor and control the flow of materials, products, and services through an organization.

answer

Manufacturing

question

Most financial management information systems integrate financial and operational information from multiple sources, including the Internet, into a single system.

answer

True

question

The economic order quantity is calculated to minimize the number of times an inventory item must be reordered.

answer

False

question

The use of management information systems spans all levels of management in an organization.

answer

True

question

In the context of number of technologies used to control and streamline a manufacturing process, the goal of a _____ system is to tie together all aspects of production, including order processing, product design, manufacturing, inspection and quality control, and shipping

answer

Computer Integrated Manufacturing

question

The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.

answer

effectiveness

question

In the context of financial MIS subsystems and outputs, a _____ is an independent business unit that is treated as a distinct entity enabling its revenues and expenses to be determined and its profitability to be measured.

answer

Profit Center

question

In the context of group decision support system alternatives, _____ can be used when group members are located in the same building or geographic area and under conditions in which group decision making is frequent.

answer

Local Area Decision Network

question

The two phases of problem solving added by Huber to Simon's original three-stage model of decision-making are _____.

answer

Implementation and Monitoring

question

Marketing functions are increasingly being performed on the Internet and mobile devices.

answer

True

question

A _____ MIS uses data gathered from both internal and external sources to provide reporting and aid decision making in areas of product design, media selection, channel distribution, and product pricing.

answer

Marketing

question

The use of management information systems spans all levels of management in an organization.

answer

True

question

A(n) _____ is the component of a decision support system that allows managers and decision makers to perform quantitative analysis on both internal and external data.

answer

Model Base

question

In the context of financial management information systems, transaction processing systems or enterprise systems capture transactions entered by workers in all functional areas of the business

answer

True

question

In the context of decision support system framework developed by Anthony Gorry and Michael Scott Morton, one characteristic of a structured decision is that _____.

answer

it involves known variables that can be measured quantitatively

question

In the context of types of reports generated by management information systems (MIS), a(n) _____ summarizes the previous day's critical activities in an organization and is typically available at the beginning of each workday.

answer

Key-Indicator report

question

A management information system can be divided along functional lines to produce reports tailored to individual functions.

answer

True

question

A(n) _____ is a type of management report that is automatically produced when a situation is unusual or requires management action.

answer

Exception Report

question

Developers of _____ try to build on the advantages of individual support systems while adding new approaches unique to group decision making.

answer

GSS

question

In the _____ stage of the problem-solving process, alternative solutions to a problem are developed and their feasibility is evaluated.

answer

Design

question

A(n) _____ is an assessment of how well management uses the resources of an organization and how effectively organizational plans are being executed.

answer

Operational Audit

question

Developers of decision support systems have made them less flexible compared to management information systems.

answer

False

question

A _____ is the person or group with the expertise or knowledge an expert system is trying to capture.

answer

Domain Expert

question

A ____ is a conditional statement that links conditions to actions or outcomes

answer

Rule

question

_____ is a popular and sophisticated software package that can be used to edit visual images.

answer

Adobe Photoshop

question

Virtual reality simulations require special interface devices that transmit the sights, sounds, and sensations of the simulated world to the user.

answer

True

question

A new knowledge base must be built for each unique expert system application.

answer

True

question

The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.

answer

Knowledge Base

question

The _____ is the component of an expert system that allows a user to understand how the system arrived at its results.

answer

Explanation Facility

question

When audio files are played while they are being downloaded from the Internet, it is called streaming audio.

answer

True

question

_____ is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.

answer

Knowledge

question

Many organizations actively attempt to convert explicit knowledge to tacit knowledge

answer

False

question

The haptic interface relays the sense of _____ in the virtual world.

answer

Touch

question

Knowing the best way to negotiate with a foreign government about a volatile hostage situation is an example of _____ knowledge.

answer

Tacit

question

_____ knowledge is hard to measure and document and is typically not objective or formalized.

answer

Tacit

question

Expert systems, robotics, vision systems, natural language processing, learning systems, and neural networks are all part of the broad field of artificial intelligence.

answer

True

question

The expert system knowledge acquisition facility serves as an interface between _____.

answer

Experts and Knowledge Bases

question

Learning systems allow a computer to change how it reacts to situations based on feedback it receives

answer

True

question

An office supplies inventory is an example of data.

answer

True

question

A _____ is a person who has training or experience in the design, development, implementation, and maintenance of an expert system.

answer

Knowledge Engineer

question

A network of doctors investigating new treatment techniques for cancer is an example of a _____.

answer

Community of Practice

question

_____ is the combination of information technology with traditional disciplines such as medicine or science while considering the impact on individuals, organizations, and society.

answer

Informatics

question

Many businesses use patents, copyrights, trade secrets, and Internet firewalls to keep prying eyes from seeing important knowledge that is expensive and hard to create.

answer

True

question

_____ has the potential to superimpose digital data over real photos so that GPS maps can be combined with real pictures of stores and streets to help you locate your position.

answer

Augmented Reality

question

A perceptive system allows a machine to approximate the way a person sees, hears, and feels objectives

answer

True

question

In general, as the number of rules that an expert system knows increases, the precision of the expert system also increases.

answer

True

question

A difficult task in developing an expert system is the process of creating and updating the knowledge base.

answer

True

question

Simple Life Inc. has developed a special helmet. When customers wear this helmet they can control their television sets with their eye movements. The helmet designed by Simple Life Inc. is an example of a(n) _____

answer

Brain Computer Interface

question

_____ is a file conversion program that can be used to compress multimedia files to make them easier to download from the Internet or send them as an e-mail attachment.

answer

WinZip

question

Voice recognition involves converting sound waves into words.

answer

True

question

Having a(n) ____ allows a machine to approximate the way a person sees, hears, and feels objects.

answer

Perceptive System

question

ArtPro Inc, an artificial intelligence research lab, has recently developed a robot which counts the number of bacterial cells in a blood sample presented in a video. Therefore, the robot is using _____ to count the cells.

answer

A Vision System

question

Data mining and business intelligence are often used to capture the knowledge stored in a knowledge management system.

answer

True

question

The haptic interface relays the sense of _____ in the virtual world

answer

Touch

question

An organization's knowledge repository can be located both inside the organization and outside.

answer

True

question

_____ include the people, procedures, hardware, software, data, and knowledge needed to develop computer systems and machines that can simulate human intelligence processes, including learning, reasoning, and self-correction

answer

Artificial Intelligence System

question

The knowledge found in databases, memos, and written documents is an example of _____.

answer

Explicit Knowledge

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