CIS practice test – Flashcards

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The result of the formula =B3>=C3 where cell B3 contains the date 1/1/2010 and cell C3 contains the date 12/31/2009 is ____.
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True
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The ____________________ function calculates the number of years between the two dates
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YEARFRAC
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The ____________________ function returns the current date's serial number (based on the computer's internal clock)
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TODAY
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The ____ function calculates the number of years between two dates.
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YEARFRAC
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The TODAY function returns the current date's serial number (based on the computer's internal clock).
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TRUE
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Which of the following is true? Answers: Transactions are only critical to the area they occur in. Transactions can only involve one database. Transactions can only involve one computer. The actual processing of a Transaction has to be standard. Transactions generate a small volume of data.
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The actual processing of a Transaction has to be standard.
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Which of the following is false? Corporate data is supplied by Transaction processing systems. Information systems are only used by large organizations. Reports from information systems are used in all levels of the organization. Data from TPS systems feeds ERP systems. Information systems within an organization support internal and external processes.
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Information systems are only used by large organizations.
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Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
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high, repetitive,easy
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Business transactions that are processed as they occur is an example of
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OLTP
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The most fundamental information systems in an organization are:
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Transaction processing systems
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When interest is credited to your savings account at your bank, it is called a:
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Transaction
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Crediting interest to your savings account at your bank once a month, it is called a:
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process
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When interest is credited to your savings account at your bank, it is called a:
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transaction
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Data that have been processed by the organization's _____ are inputs into the organization's database.
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Transaction processing systems
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Which of the following is not a characteristic of a transaction processing system?
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small amounts of data are processed
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Which of the following is not an example of a transaction?
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printing a report
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Which of the following is false? Selected Answer: TPS need large computers to process the transactions. Business transactions can be processed when they occur. Business transactions can be processed after they occur. Data for transactions can be collected by sensors. A transaction is a business event.
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TPS need large computers to process the transactions.
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Which of the following is not a function of functional area information systems?
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providing data from business events to the corporate database
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Which of the following is not a process within an information system for Accounting and finance
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inventory management
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Which of the following is not a process within an information system for Human Resource Management?
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firing decisions
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Which of the following is false?
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The POM function within an organization monitors sales
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Which of the following is false? Selected Answer: ERP systems are an evolution of functional information systems. Correct ERP systems look the same to users as functional information systems. ERP systems have much the same functionality as functional information systems. ERP systems produce the same reports as functional information systems. ERP systems use the same data as functional information systems.
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ERP systems look the same to users as functional information systems.
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Enterprise resource planning systems take a(n) _____ view of the overall organization.
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business process
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_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.
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Enterprise resource planning systems
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Which of the following is false? Selected Answer: Functional area information systems were usually developed independently. Correct Functional area information systems easily communicate with each other. ERP systems are designed to integrate business processes. ERP systems use a common database. ERP systems integrate functional areas within an organization.
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Functional area information systems easily communicate with each other.
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The characteristics of ERP systems include all of the following except: integrating the planning, management, and use of all resources of the organization providing information necessary to control the business processes of the organization including a set of interdependent software modules typically fitting an organization's existing business processes they are expensive and time-consuming
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typically fitting an organization's existing business processes
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Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.
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structured, business processes
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_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.
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ERP II systems
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_____ are the most successful solutions or problem-solving methods for achieving a business objective.
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Best practices
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The drawbacks of ERP systems include all of the following except: Answers: They are complex They are expensive They are time-consuming to implement Companies may need to change existing business processes to fit the software They consist of modules
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They consist of modules
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Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won't be using. From the list below, which one would you tell Kathy is the one she won't be using.
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Operations management
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Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money?
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Ad hoc
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Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?
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Exception
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Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business? Adding a new client to his list Mowing a client's lawn Buying gas for his mower Driving to the client's house Getting paid by the client
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Driving to the client's house
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To effectively manage by exception (i.e., use exception reports), the company must first create:
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performance standards
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When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?
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Exception
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_____ reports include only information that falls outside certain threshold standards.
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Exception
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The ______________ process originates in the warehouse and end in the accounting department.
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procurement
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The ____________ process originates in the sales department and ends in the accounting department.
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fulfillment
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Which of the following activities does not occur within the order fulfillment process? The sales department receives a customer inquiry and issues a quotation indicating price and availability. The sales department forwards a sales order to the warehouse. The warehouse forwards a purchase requisition in order to buy goods from a vendor. The warehouse prepares the shipment and produces internal documentation. The accounting department issues an invoice to the customer.
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The warehouse forwards a purchase requisition in order to buy goods from a vendor.
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reports contain special information not found in routine reports.
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Ad hoc
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reports are produced at scheduled intervals.
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routine
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reports summarize the performance of critical activities.
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key indicator
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Which of the following was not included in early ERP systems?
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sales and marketing
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Which of the following is false about ERP II systems? They utilize the Web. They include human resources processes. Functionality is delivered as e-business suites. They support internal- facing applications as well as external-facing applications. These ERP systems have no optional modules.
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These ERP systems have no optional modules.
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Which of the following is false? Breaking down functional silos makes an organization more adaptive. An organization doesn't have to use the business processes coded into the ERP. ERP systems change an organization's business processes. ERP systems are time consuming to implement. ERP systems require functional areas to work together.
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An organization doesn't have to use the business processes coded into the ERP.
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Which of the following has not been identified as a reason for ERP implementation failure? Failure to include affected employees in planning The complexity of the planning Lack of documentation Insufficient training No change management processes
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Lack of documentation
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The functional area information systems are the most fundamental information systems in the organization.
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F
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When you make a purchase online, that transaction is an example of batch processing.
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F
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In general, organizations try to automate data entry as much as possible.
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T
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The data processed by transaction processing systems provide the inputs for other organizational information systems.
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T
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Functional information systems support the entire enterprise or major portions of it.
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F
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The information systems for Accounting and Finance could contain control and auditing process.
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T
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The POM function within an organization monitors the customer sales activity.
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F
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An example of a transaction in a HRIS application is adding a new employee.
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T
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Information systems can be function-specific
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T
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Historically, the functional area information systems were developed independently of one another.
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T
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Information silos were particularly efficient when business processes crossed functional boundaries in an organization.
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F
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Business processes may be located within one functional area or may span multiple functional areas.
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T
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Best practices are the most successful solutions or problem-solving methods for achieving a business objective.
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T
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Enterprise resource management is an enterprise-wide effort to acquire and retain customers.
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F
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Financial management, operations management, and human resource management are extended ERP modules.
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F
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When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.
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T
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Organizations that use ERP systems are more agile and adaptive.
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T
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ERP systems cannot manage cross departmental processes.
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F
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Exception reports show a greater level of detail than is included in routine reports.
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F
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Key-indicator reports shows data at a greater level of detail.
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F
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Drill down reports are produced at scheduled intervals.
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F
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An organization has to own all of the information systems it used.
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F
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In addition to cost savings and in labor and time, the new IS added a level of reliability and quick access to information that employees had not even realized they needed.
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T
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European railways improved its efficiencies by using SAP, which is a customer relationship management system.
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F
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A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.
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T
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Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.
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F
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ConocoPhillips uses ________ to monitor _________ data.
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dashboards; real-time
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ConocoPhillips addressed employee resistance to using PLOT by ____________.
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centralizing the monitoring process
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Which of the following is NOT a benefit of PLOT for ConocoPhillips?
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data variabililty
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____________ is NOT categorized as BI.
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hardware
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__________ is a subset of BI according to Thomas Davenport.
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business analytics
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BI answers the question _________________
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where is the problem
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Business analytics answers the question __________
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what is the best or worst that can happen?
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The most popular BI tool is
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excel
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Blackstone Group initially focused on the most depressed housing markets in
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atlanta, GA
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RentRange uses _____________ to provide information about purchasing foreclosed and low-priced single-family homes and then renting them out.
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predictive analytics
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RentRange is currently in the _______ industry but could move to the ________ industry.
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housing; credit card
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Which of the following is an informational role?
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disseminator
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Which of the following is a decisional role?
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resource allocator
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In which stage of the IDC do you examine the problem?
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intelligence
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Validation of the model occurs in the _______ phase of the IDC.
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design
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_________problems are fuzzy and complex.
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unstructured
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The yearly employee evaluation is a(n) __________________ problem.
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semistructured
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___________________ control is executing specific tasks efficiently and effectively.
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operational
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R&D tasks are ________________.
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strategic and unstructured
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Which of the following is NOT a BI tool? A. Dashboards B. Data dictionary C. Data mining D. Data visualization
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B. Data dictionary
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Which of the following is NOT a major BI vendor? A. SAS B. Microsoft C. Cognos D. Business Objects
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B. Microsoft
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In the past, BI was used to support __________.
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top managers
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Small companies typically use _______ for their B
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excel
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Data marts are used to __________________.
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develop few, related BI applications
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CPM is closely aligned with __________
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support for organizational transformation
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Which of the following is NOT a KPI?
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product quality
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Airline predictions are off by an average of _______
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7 minutes
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Which of the following is NOT a reason for flight delays? A. Weather B. Wind C. Pilots D. Passengers
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C. Pilots
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Alaska Airlines used ______________ to solve their flight delay problems.
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crowdsourcing
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GE's goal for Flight Quest is to ____________.
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create smart assistants for pilots
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Cardlytics services the ________ industry.
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banking
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A major issue facing Cardlytics is ________.
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privacy
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The main purpose of Cardlytics is to ______________.
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track and understand consumer buying behavior
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Multidimensional analysis is also called ________.
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OLAP
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Data mining helps explain _____________ happened.
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why it
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______________ analysis is the study of the impact that changes in one or more parts of a decision-making model have on other parts.
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sensitivity
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If you are trying to figure out the impact of a 2 versus a 4 percent inflation rate on your profit, that is a ______________ analysis.
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what-if
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__________ analysis focuses on the outputs rather than the inputs.
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goal-seeking
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Suppose you want to ensure your Northwest Division generates at least $2 million in revenue. You then use _____________ analysis to determine how much advertising dollars and how many salesmen need to be hired.
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goal-seeking
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_____________________ is the ability to go to details, at several levels; it can be done by a series of menus or by clicking on a drillable portion of the screen.
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drill down
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____________ is the short-, medium-, and long-term trends of metrics, which is projected using forecasting methods.
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trend analysis
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Status access is the latest data available on _____________, often in real time
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KPI
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The color ___________ in the Management Cockpit represents performance of internal processes and employees.
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Blue
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Reality mining is a type of _____________.
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data visualization technology
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Environmental Systems Research Institute is an international supplier of _________.
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GIS
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In the lost hiker example, which of the following was NOT used to improve the ArcGIS suggestions?
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Google
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_____ percent of GIS users employ Environmental Systems Research Institute products.
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70
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Sentiment analysis extracts _________ information in source materials, which is particularly useful in __________.
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subject; social media
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Sentiment analysis algorithms use simple terms to express sentiment about a product or service, so ________ makes it __________ to classify online content as positive, negative, or neutral.
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sarcasm; difficult
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The entertainment industry primarily uses sentiment analysis to improve their ______.
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marketing campaigns
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The IDC is a linear process.
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F
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BI encompasses applications, processes, and technology.
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T
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BI can support organizational transformation.
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T
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Sensitivity analysis studies the impact that changing outputs has on given inputs.
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F
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DSS support semistructured and unstructured problems.
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T
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Reality mining is data mining that uses GIS and GPS together.
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F
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OR(FALSE,TRUE,TRUE) results in the final value of ____.
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TRUE
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=MAX(A1:A10)=SMALL(A1:A10,COUNT(A1:A10))
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TRUE
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The syntax for the YEARFRAC function is as follows: =YEARFRAC(start_date,end_date,basis).
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TRUE
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