CIS-A Test Review Unit 1

question

Which of the following can increase the clarity of a message?
answer

organizing the message around one clear main idea
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Which of the following barriers to oral communication is not the fault of the sender or receiver?
answer

noise
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When is it appropriate to use acronyms and emoticons in business communication?
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when the receiver of the message knows what they mean
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Which of the following guidelines about the length of e-mail messages is most appropriate?
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Try to keep the e-mail short enough that the reader will not have to scroll to read it.
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Which of the following is an example of synchronous communication?
answer

telephone conversation
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Which of the following is an example of asynchronous communication?
answer

e-mail
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Josh’s boss asked him to write a letter to their customers explaining some upcoming price increases. But Josh was in a hurry to get off work, so he didn’t take the time to get the information he needed to explain the increase. As a result, the e-mail was confusing and disorganized. Josh’s e-mail has the characteristics of _____.
answer

ineffective communication
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Rebecca received the following e-mail from her boss: I NEED ALL EMPLOYEES TO WORK LATE ON SATURDAY. NO EXCEPTIONS! What is the most likely reason why this communication is not effective?
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The use of capital letters may make Rebecca feel like her boss is yelling at her
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Netiquette guidelines can help you prepare an effective electronic message.
answer

true
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The sender in a communication exchange can always eliminate all barriers to the communication.
answer

false
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Electronic communication is always asynchronous communication.
answer

false
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Noise can be a barrier to communication.
answer

true
question

guidelines for courteous electronic communication
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netiquette
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anything that interferes with clear communication
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barrier
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exchange of information
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communication
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the reason for the communication, such as to inform or to persuade
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purpose
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the person who creates/composes the message
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sender
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the person/people who will read your message
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audience
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Recently, Suzette has been missing a lot of work. She often calls in right as her shift is starting with some excuse why she can’t make it to work. Sometimes she just doesn’t show up, and she doesn’t call to explain. Suzette’s behavior shows she does not demonstrate which workplace attitude?
answer

dependability
question

Lori works at a flower shop in her town. When customers come in to purchase flowers as gifts, Lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. As a result, Lori’s customers leave happy and return to this shop whenever they need to give a gift. Lori’s co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. What workplace habit does Lori demonstrate?
answer

interpersonal skills
question

During his last performance review, Franco’s boss urged him to set some short-term and long-term sales goals to help him perform better at work. Which workplace skill does Franco’s boss want him to improve?
answer

motivation
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the ability to be self-directed and complete tasks without direct supervision
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initiative
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the characteristic of being dependable and consistent
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reliability
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completing work quickly and with few mistakes
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efficiency
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the habit of being on time
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puncuality
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a personal belief that one should work hard and do a good job
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work ethic
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doing the right thing even when no one is watching
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integrity
question

Which of the following is a goal of paraphrasing?
answer

to quote the main idea of what you have read, giving credit to the original source
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Which of the following is a step in paraphrasing?
answer

Identify the main points of what you have read.
question

Second, meanwhile, and to summarize are examples of what kind of words
answer

transitional words
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What is the main purpose of a concluding paragraph?
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to restate your main ideas and make a lasting impression on your reader
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When paraphrasing or summarizing, you should also give credit to the original source.
answer

true
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a restatement of information using other words, usually with the goal of making it simpler
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paraphrase
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words or phrases that help a reader move through and make sense of the sequence of information
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transition
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a statement of only the main points of something that that has been said or written
answer

summarize
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an interesting and compelling paragraph that gets a reader interested in what they will be reading
answer

introduction
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a summarization of a piece of writing’s main points
answer

conclusion
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a paragraph that presents details to support the main idea of a piece of writing
answer

body paragraph

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