chapters 5 and 6 Essay

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Social networking sites
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allow organizations to communicate directly with other business, consumers, and the friends of those consumers
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Interpersonal communication
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Person-to-person conversation exchange that occurs through dialogue between two people or a group of people.
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Communication process
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Sender, receiver, meaning, encoding, message transmittal, channel
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Social media
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Provides way for organizations to provide information and connect with fans, customers, employees, and supporters
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Twitter
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The number one social marketing platform and is utilized by 61% of Fortune 500 companies
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Kinesics
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Include body movements, physical distance, facial expressions, and voice intonations
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Groupthink
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When the striving for unanimity override a group’s motivation to realistically appraise alternative courses of actions
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Non-verbal cues
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Forms of expression that does not utilize written or spoken words
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Nonverbal communication
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The physical messages communicate by gestures
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Feedback
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The final step in the communication process and determines the success of the sender in transferring a message
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Mixed Messages
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Occur when the sender says one thing but their actions, body language or appearance communicate another
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Self-censorship
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When a group member offers an opinion rather than make recommendations against the group consensus
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Paralinguistics
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Vocal cues other than words
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Chronemics
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Forms of expression that does not utilize written or spoken words
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Verbal communication
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The sharing of thoughts through the meaning of words
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Structure
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The manner of a presentation that allows the audience to logically follow the speaker’s message
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Support
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Accurate data used to support a presentation
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Norms
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Define the limitations of acceptable and unacceptable behaviors and set the standards of appropriate behaviors, beliefs,and perception, and feelings
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Business protocol
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Includes office etiquette, email etiquette, dining etiquette, and business meeting etiquette
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Rumor mill
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An informal channel of communication process and determines the success of the sender in transferring a message
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Visual communication is the primary method of conveying messages because of the ability for quick delivery and feedback. True or False
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False: It is oral communication
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Noise can include
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Physical distraction, Not paying attention to the message, Having poor eyesight…. or ALL THE ABOVE
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Good communication should be understandable and clear. True
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False: it should be clear and specific
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All of the following are key points to active listening EXCEPT
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Asking questions about clarification on an issue
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Common tenants for developing and giving a successful presentation include
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Strategy, substance, structure, supplement
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Personal territory that ranges from 2 to 4 feet is
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Personal space
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Personal territory that ranges from 12 to 25 feet considered
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Public space
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The use of physical messages communicated by gestures is
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Kinesics
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Research purports that up to _ on communication can be bases on gestures
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70%
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Non-verbal communication
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Is any form of expression that does not utilized written or spoken words, Can include eye contact, facial expression, hand movements, and mannerisms….. or B and C
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All of the following are examples of non-verbal communication EXCEPT
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Kinetics
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The volume, rate of speech, pitch, pauses, and silences used in speaking to convey a message a referred to as
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Paralinguistics
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A person’s individual beliefs have little to no effect on perception True or False
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False: Beliefs have a profound effect on perception
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Attentiveness of the receiver of the sender when communication in person is determined by the distance between the two and may also be indicated by hand gestures. True False
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False: direct eye contact not hand gestures
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Which of the following is NOT considered part of a successful presentation?
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Simplicity
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_ consists of the speaker’s knowledge of the subject matter being presented.
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Substance
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_ in considered the are the art of public speaking.
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Style
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The structure of a presentation should be
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Sequential, logical, and allows the audience to stay focused on the topic
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Evidence has suggested that people retain more data _ than audibly.
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Visually
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When giving a presentation, the presenter should avoid
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Reading from notes
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Effective presentations end with the audience taking action and it is the audiences’ responsibility to be persuaded to take action. True False
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False: presenter and not audience
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Which of the following is NOT one of the six keys to running a successful meeting?
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Making sure that each member is taking their own notes
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One of the guidelines for strop meeting leadership is that all attendees begin on time. True False
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True
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Which of the following is a responsibility assigned strictly to participants of meeting?
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Considering whether a comment will contribute to the understanding of an issue
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A breach of email etiquette can occur when
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The “replied to all” function is applied instead of the “reply” function, Attaching non-work-related documents to emails or BOTH A AND B
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Which of the following is NOT true regarding general email guidelines?
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Writing in all caps when appropriate
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A disadvantage of the rumor mill is
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The spread of unnecessary gossip, The distortion of the original message….. or BOTH B and D
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Symptoms of groupthink manifest in which three ways?
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Overestimation of group’s power, closed mindedness, pressure toward uniformity
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When group members who work together prevent anyone within the group from hearing information that may disrupt the group’s complacency regarding their decision=making process is referred to as
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Emergence of self-appointed mindguards
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When silence is interpreted to mean agreement is referred to as
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A shared illusion of unanimity
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Deficit needs
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The first four levels of Maslow’s Hierarchy of Needs
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Clayton Alderfer
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Believed that a person can be motivated by needs at more than one level at a time
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Motivation
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An inner force that drives individuals to accomplish personal and organizational goals
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Victor Vroom
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Proposed that people are motivated by the probability of their actions leading to the achievement of desired objectives
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Edward Lee Thorndike
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Proposed that when an action results in a positive outcome, the action is likely to be repeated
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Collaboration
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When two parties come up with a satisfactory solution or a win-win situation
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Law of effect
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States that behavior that produces a desired effect would become the dominant behavior and would occur more quickly, in similar situations
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Abraham Maslow
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Based upon the assumption that some needs that precendence over others
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Frederick Herzberk
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Believed that factors existed to cause and employee to feel unsatisfied with their employment with could impact their performance
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Task identity
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The degree to which an individual can successfully complete a job from beginning to end
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Hygiene factors
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Characteristics of the workplace that include pay, supervisors, and working conditions
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John S. Adams
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Proposed the Equity Theory in 1963
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B.F. Skinner
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Argued that creating pleasant consequences for certain forms of behavior would increase the frequency of that behavior
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Expenctancy
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The perceived likelihood that effort will lead to a specific level of performance
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Instrumentality
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The link between the performance and the reward
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Valence
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The attractiveness that the reward holds for the subordinate
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Punishment
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The issuance of unfavorable consequences often formalized in an organization’s policies
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David McClelland
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Researched the relationship between achievement motivation and economic. Development and the physiikigical influences on achievement motivation
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Intrinsic rewards
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Motivations that an individual gains from performing a jobitself
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Job enrichment
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Giving an employee additional tasks at a higher level then the employee’s current levell
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Which of the following is NOT one of the theoretical approaches managers can use to motivate employees?
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Wants-based
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_ involves responding to subordinates with positive reinforcement, negative reinforcements, punishment, or extinction.
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The behavioral-based method
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Skinners’s Behavior Modification theory consists of
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Rei forcement, punishment, extinction
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In Skinner’s Behavior Modification theory, rewards could either be monetary or non-monetary but not both. True False
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False
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Which of the following is NOT an example of a non-monetary reward?
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Cash bonuses
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In Vroom’s Expectancy Theory, a potential barrier for employees that manager’s need to concentrate on would be
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To connect the task to be performed to the likelyhood of better results,setting goals that have positive benefits when employees reach them,making sure thatthose benefits are of value to the organization
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_is the attractiveness that the reward holds for the subordinate
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Valence
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The three parts of the motivation equation used in Vroom’s Expectancy theory are
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Input, performance, outcomes
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According to Maslow, physiological, safety, belonging, and esteem are referred to as _ needs.
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Deficit
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Which of the following is an example of an extrinsic reward?
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Benefits, a promotion
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_ theory helps to explain why many workers are not motivated on their jobs.
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Expectency
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According to McClelland, the need for affiliation is found in people who desire to perform challenging tasks well and have a strong desire to meet personal standards.
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False: concerned about establishing and maintaining good interpersonal relations, being like and having the people around them get along with eachother
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A focus of Job-based motivation is allowing the employee to experience
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Job enlargement
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Which of the following is NOT a dimension in Hackman and Oldham’s Job Design Model?
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Task efficiency
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Herzberg defined job motivators to include
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Job responsibilities
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According to the Job Design model, autonomy is the degree to which the job requires the individual to do different tasks and involves the use of different skills, abilities, and talents
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FALSE: it is the amount of freedom, independence, and discretion the employee has in areas such as scheduling the work, making decisions, and determining how to do the job
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According to John Adams Equity Theory, an individual who believes that the treatment is equitable such that the outcomes equal the inputs will likely
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Experience job satisfaction
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Which of the following is NOT an example of constructive conflict?
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Process conflict
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Which of the following is a type of conflict that can be found in the workplace?
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Process conflict, Task conflict
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When a manager deals with conflict through accommodation,
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One individual will simply acquiesce to another
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When a manager attempts to resolve conflict using collaboration,
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Both parties try to satisfy their goals by coming up with a satisfactory solution
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Collaboration can occur by
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Emphasizing individual work, Listening to each other, Patiently working through job assignments or ALL THE ABOVE
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Which of the following is an attribute of a team?
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Hold themselves mutually accountable
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A positive aspect of teams is
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Both individual and team performance is evaluated by the team goal
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Which of the following is NOT a characteristic of an informal team?
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Workload is dispersed among smaller cells of individuals
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Primary types of teams can include
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Quality circles, committe/taskforce, workgroups, cross-functional teams
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Members of a _ manage the day-to day operations of a process or department.
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self-managed teams
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Which of the following is NOT considered a benefit of a team to an organization?
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Increased ownership and stewardship
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Which of the following is a benefit of a team to an individual?
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Increased knowledge of interpersonal dynamics.
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What is the correct order of the stages of Team Development listed Bruce Tuckman?
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Forming, Storming, Norming, Performing, Adjourning,
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The _ stage of Tuckman’s Team Development process represents a time of change in which close relationships form an interdependence between members of the group.
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Norming
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According to John Kotter in his book Leading Change, high performance teams may spend _ of their time receiving training on technical and interpersonal skills.
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30%

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