question

The "replace all" feature in word-processing programs Select one: a. must be used with care, since it can make undesirable changes. b. tracks down words or phrases and automatically changes them all. c. can save you time when revising messages. d. is characterized by all of the above.

answer

d. is characterized by all of the above.

question

The acronyms and shortcuts used in texting and IM are Select one: a. commonly used to communicate with top management. b. a great way to show coworkers and managers that you're tech-savvy. c. incompatible with professional business writing. d. your ticket to the inside track in today's multinational corporations.

answer

c. incompatible with professional business writing.

question

When is an enclosure notation required in a business letter? Select one: a. When the letter includes other documents. b. All business letters require enclosure notations. c. When the letter is sent in printed form rather than electronic form. d. When the letter is typed by one person to express the sentiments of another person.

answer

a. When the letter includes other documents.

question

Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter. Select one: True False

answer

true

question

Do all of the following except ________ when you're editing a document for conciseness. Select one: a. shorten long words and phrases b. delete unnecessary words and phrases c. eliminate redundancies d. convert sentences to "it is" or "there are" structures

answer

d. convert sentences to "it is" or "there are" structures

question

Question text The ________ of a word is its literal or dictionary meaning. Select one: a. denotative meaning b. contextual meaning c. connotative meaning d. figurative meaning

answer

a. denotative meaning

question

The proper sequence for the standard parts of a letter is Select one: a. inside address, heading, date, salutation, body, complimentary close, typewritten name. b. salutation, date, heading, inside address, body, complimentary close, signature block. c. heading, date, inside address, salutation, body, complimentary close, signature block. d. date, heading, inside address, salutation, body, typewritten name, complimentary close.

answer

c. heading, date, inside address, salutation, body, complimentary close, signature block.

question

An example of an informative heading would be "Redesigning to Cut Material Costs." Select one: True False

answer

true

question

Which of the following is an example of a hedging sentence? Select one: a. The financial statement needs to have two sections. b. The employee's performance appears to be less than satisfactory. c. The deadline is next Tuesday. d. None of the above are hedging.

answer

b. The employee's performance appears to be less than satisfactory.

question

"If we can't meet the deadline, our losses will be significant" is a compound sentence. Select one: True False

answer

false

question

In general, the word "you" should be avoided when you are assigning responsibility for a mistake or problem. Select one: True False

answer

true

question

If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations. Select one: True False

answer

false

question

Centered margins Select one: a. create a cleaner look because of increased white space along the right margin. b. make the document easier to read. c. help get audience members' attention, even before they start to read. d. are best for headings and tables.

answer

are the best for headings and tables

question

Today's powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly. Select one: True False

answer

false

question

Put a page number at the top of every page in a formal report. Select one: True False

answer

false

question

Being too modest can reduce your credibility with your audience. Select one: True False

answer

true

question

Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout. Select one: True False

answer

true

question

In business writing, the topic sentence of a paragraph is Select one: a. often vague and is usually placed in the middle of the paragraph. b. usually implied and is rarely included in the paragraph. c. most often understated and normally is the last sentence in the paragraph. d. generally explicit and is often the first sentence in the paragraph.

answer

d. generally explicit and is often the first sentence in the paragraph.

question

Using humor in business messages is Select one: a. appropriate for external messages, but never for internal. b. usually not effective, and is always inappropriate for formal and intercultural messages. c. an effective way to build strong relationships with international clients you are not familiar with. d. none of the above.

answer

b. usually not effective, and is always inappropriate for formal and intercultural messages.

question

As you create and refine your messages, evaluate your writing at all of the following levels except Select one: a. effective sentences. b. multimedia enhancements. c. coherent paragraphs. d. strong words.

answer

b. multimedia enhancements.

question

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation. Select one: True False

answer

true

question

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide. Select one: True False

answer

false

question

Using short paragraphs will help you improve the readability of your business messages because Select one: a. they can help you emphasize your ideas. b. they are easier to read than long paragraphs. c. they will make your writing look inviting. d. all of the above.

answer

ALL of the above

question

A compound sentence contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses). Select one: True False

answer

false

question

"Although our servers are stable, the telephone system is a serious concern" is a Select one: a. complex sentence. b. compound-complex sentence. c. simple sentence. d. compound sentence.

answer

complex sentence

question

Two common examples of ________ are the mission statements of companies and the biographies of executives. Select one: a. pulled quotations b. automatic writing c. boilerplate text d. key frames Incorrect

answer

c. boilerplate text

question

For general business messages, gear your writing toward readers at the Select one: a. fifth-grade to sixth-grade level. b. twelfth-grade to fourteenth-grade level. c. first-grade to fourth-grade level. d. eighth-grade to eleventh-grade level. Correct

answer

d

question

Select the sentence with the most positive emphasis: Select one: a. Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit. Incorrect b. We hope to complete the process audit by Friday. c. We haven't completed the process audit. d. We failed to complete the process audit on time.

answer

b

question

What is wrong with the following sentence? "Having stalled for two days, the assignment was now late." Select one: a. It contains an awkward pointer. Incorrect b. It lacks parallelism. c. It contains a dangling modifier. d. Nothing-it is grammatically correct as written.

answer

c

question

When you want to develop a paragraph by showing how a general idea is broken into specific categories, which of these methods would you use? Select one: a. Cause and effect b. Classification c. Illustration Incorrect d. Comparison and contrast

answer

classification

question

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods. Select one: True Incorrect False

answer

false

question

Skilled business writers keep all their sentences as short as possible. Select one: True Incorrect False

answer

false

question

Coherence between thoughts is achieved through the use of transitional words and phrases. Select one: True Correct False

answer

true

question

When you're writing a business message, use headings and subheadings to Select one: a. indicate shifts from one idea to the next. b. capture the attention of your readers. c. reveal how your document is organized. d. all of the above.

answer

d

question

Using the word "young" to describe an employee can have negative implications. Select one: True False

answer

true

question

If you include an attention line in a business letter, you should place it Select one: a. on the first line of the inside address. b. two lines below the complimentary close. c. below the salutation. d. at the top of the page, centered under the letterhead.

answer

a

question

Most business communication should aim for a ________ tone. Select one: a. confrontational b. formal c. colloquial d. conversational

answer

d

question

"Insurance premiums have increased, and cost-of-living raises have not kept up" is a Select one: a. simple sentence. b. complex sentence. c. compound sentence. d. compound-complex sentence.

answer

c

question

The term type style refers to Select one: a. a combination of text, graphics, photographs, audio, video, and interactivity. b. the space around text and between text columns. c. the letters, numbers, and other text characters in a message. d. any modification that lends contrast or emphasis to type.

answer

d

question

Letterhead stationery commonly includes the company's URL. Select one: True False

answer

true

question

Plain language is a style of writing Select one: a. designed to make complex materials more understandable to the audience. b. inappropriate for business communication. c. used only for casual correspondence. d. aimed primarily at readers for whom English is a second language.

answer

a

question

Which of the following is a salutopening? Select one: a. Dear Professor Milford: b. Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! c. Attention: Professor J. J. Milford d. Thank you, Professor Milford, for your prompt response

answer

d

question

Which type sizes are best for a business document? Select one: a. 12 point text and 24 point headings b. 18 point text and 36 point headings c. 10 point text and 10 point headings d. 12 point text and 16 point headings

answer

d

question

"The startup costs on this project increased considerably" is a simple sentence. Select one: True False

answer

true

question

Honor and progress are concrete words. Select one: True False

answer

false

question

With practice, most writers can create first drafts that do not need to be revised. Select one: True False

answer

false

question

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation. Select one: True False

answer

true

question

Which of the following statements that would appear in a business message best reflects the "you" attitude? Select one: a. We will send you the merchandise as soon as we receive your check for $25. b. You failed to enclose a check for $25. c. You will have your merchandise by July 15 if you send us your check for $25 today. Focusing on the merchandise, what the customer is looking for, rather than the $25 the company is looking for qualifies this statement clearly as a "you" statement. d. We need a check from you for $25 so that we can send the merchandise by May 15.

answer

c

question

To draw attention to important points or terms italic type is more effective than boldface. Select one: True False

answer

false

question

Select the sentence with the most positive emphasis: Select one: a. Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit. b. We hope to complete the process audit by Friday. Emphasizing the positive is something that should be exercised in all business communications. Knowing how to deliver unpleasant news in the most positive possible way can make the difference between failure and success in business. c. We haven't completed the process audit. d. We failed to complete the process audit on time.

answer

b

question

A memo should always contain a complimentary close and a signature. Select one: True False

answer

false

question

"Three AM in the morning" is an example of a redundancy. Select one: True False

answer

true

question

Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter. Select one: True False

answer

true

question

Starting a sentence with "It is" or "There are" is Select one: a. a sign that you are using passive voice. b. usually a sign that the sentence could be shorter and more active. Rather than use the passive, "It is believed that..." to begin a sentence, switch to a more active voice: "We believe that..." The result is a sentence that is more lively and has more impact on the reader. c. perfectly acceptable, and you need not try to rewrite the sentence. d. a sign that you are using active voice.

answer

b

question

When you're proofreading a workplace document, treat the process as a Select one: a. review of the content, organization, style, and tone of the document. A methodical approach to proofreading will help you find the problems that need to be fixed. b. methodical procedure in which you look for specific problems that may occur. c. casual scan up and down the page or the screen. d. survey of convenience, security, and privacy issues.

answer

b

question

Which type of software feature inserts a ready-made block of text when you type the first few characters? Select one: a. Autocorrection b. Autocompletion Autocompletion must be set up by the user. For example, if you want a word processing program to print out your email address, Facebook page, URL, and phone numbers each time you identify yourself, you must insert a command into the program to make this autocompletion. c. Mail merge d. Machine translation

answer

b

question

In part because of limited opportunities for feedback, written and most forms of electronic communication require ________ than oral communication. Select one: a. less care b. more tact c. more informality Lacking all forms of nonverbal communication, written formats can be fraught with misunderstanding, especially when emotional issues are expressed. For that reason it is best to exercise extra effort in being tactful when using written forms of communication. d. fewer nouns

answer

b

question

Put a page number at the top of every page in a formal report. Select one: True False

answer

false

question

Identify the voice in the following sentence: "Based on negative client feedback, the marketing department abandoned the campaign." Select one: a. Active In the active voice the subject performs the action and the object receives the action. Here, the subject, the marketing department, performs the action, abandonment, of the object, the campaign. b. Vocative c. State of being d. Passive

answer

a

question

When you're determining the best way to distribute a business message, consider Select one: a. convenience for you and your audience. b. security and privacy concerns. c. cost of distributing the message. d. all of the above. When choosing a means to distribute messages, consider cost, convenience, time, and security and privacy.

answer

d

question

Using a spell checker guarantees that your documents will be free of spelling errors. Select one: True False

answer

false

question

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible. Select one: True False

answer

false

question

Although readability formulas are easy to apply, they ignore some factors that contribute to reading ease. Select one: True False

answer

true

question

To establish credibility with your audience, you should Select one: a. use hedge words ("maybe," "perhaps") to demonstrate your knowledge that no issue is fully cut and dried. b. impress them with a long list of your accomplishments. c. show that you are confident and that you believe in yourself and in your message. People respond well to confidence. If you show that you believe in yourself and your product, people usually find you credible. On the other hand, if you show a lack of confidence in either yourself or your product, your audience typically views you in a very negative light. d. be modest and deferential.

answer

c

question

When preparing a formal report that will be bound, leave at least a Select one: a. 2-inch margin at the top and bottom and a 1-inch margin on the sides. The bound side of the page needs extra margin space because it will be accommodating the binding itself. b. uniform 1-1/2-inch margin on all sides. c. uniform 2-inch margin on all sides. d. 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.

answer

d

question

Which of the following is not a technique for helping readers who skim your document? Select one: a. Using shorter paragraphs b. Keeping all sentences the same length Short simple sentences, short paragraphs, headings, and bullets all qualify as aids to skimming. Sentences that are all the same length make text more difficult, not easier to skim. c. Using lists and bullets instead of narrative d. Including headings and subheadings

answer

b

question

Templates and style sheets can both help to ensure a consistent look for all company documents. Select one: True

answer

true

question

In ________ paragraph, a writer analyzes the reasons for and/or the consequences of an action, an event, or a decision. Select one: a. a problem and solution b. a cause and effect A cause and effect paragraph focuses on two things: an event that took place and why that event took place. The event that took place is the effect. The reason for why the event took place is the cause. c. an illustration d. a comparison and contrast

answer

b

question

The term type style refers to Select one: a. a combination of text, graphics, photographs, audio, video, and interactivity. Type style refers to any modification that lends contrast or emphasis to type, including boldface, italics, underlining, and color. b. the space around text and between text columns. c. the letters, numbers, and other text characters in a message. d. any modification that lends contrast or emphasis to type.

answer

d

question

When developing paragraphs, you should use only one method within each paragraph and throughout a document. Select one: True False

answer

false

question

The preferred title for women in business is ________, unless the individual says otherwise. Select one: a. Ms. Though many women do not use the term, in business the default title for women is Ms., mostly because it allows the woman to keep her marital status private. b. Miss c. Madam d. Mrs.

answer

a

question

Which of the following sentences contains a camouflaged verb? Select one: a. The recommendation of the committee is to proceed as planned. The sentence could be better written by uncovering the camouflaged verb: "The committee recommends to proceed as planned." b. He slowly, deliberately added the numbers. c. She is a marketing manager but also serves as ad manager. d. Some do; others don't.

answer

a

question

In business communication, the ________ of a message usually have the greatest impact on the readers. Select one: a. topics and subtopics The beginning and end of a message usually have the greatest impact on readers, so make sure they're clear, concise, and compelling. b. body paragraphs c. bulleted and numbered lists d. beginning and ending sections

answer

d

question

The startup costs on this project increased considerably" is a simple sentence. Select one: True False

answer

true

question

To ensure a consistent look for all company documents, many organizations provide employees with approved Select one: a. spreadsheets. b. autocompletion software. c. style sheets. Style sheets function as templates to give all documents within a single organization a similar approach to formatting documents. d. macros.

answer

c

question

Serif typefaces are generally preferable to sans serif fonts for Select one: a. regular paragraph text. b. display treatments. c. headings and captions. Serif typefaces are generally thought to be more readable for text than sans serif typefaces. For headings, sans serif texts are generally preferred. d. none of the above.

answer

a

question

When you're writing a business message, use headings and subheadings to Select one: a. indicate shifts from one idea to the next. b. capture the attention of your readers. c. reveal how your document is organized. d. all of the above.

answer

d

question

Informative headings and subheadings Select one: a. guide readers to think a certain way about the topics covered. b. simply identify topics covered in the document. A heading is a brief title that tells readers about the content of the section that follows. Informative headings guide readers to think in a certain way about the topic. c. are less helpful to readers than descriptive headings. d. are easier to write than descriptive headings.

answer

a

question

Skilled business writers Select one: a. use long sentences to emphasize important information. b. vary the length of their sentences. c. keep their sentences to an average length of 40 words or fewer. Varying sentence length makes writing more lively and unpredictable, keeping readers interested and on their toes. That is why good writers mix in short, long, and medium-sized sentences. d. do all of the above.

answer

b

question

A complex sentence consists of Select one: a. two independent clauses joined by a coordinating conjunction. b. one main thought and one or more subordinate thoughts. A complex sentence contains one main thought that could stand as an independent sentence on its own, and one subordinate thought that would not make sense if it were left to stand alone without the main independent clause. c. a single subject and a single predicate plus any modifying phrases. d. two or more independent clauses along with all modifying phrases.

answer

b

question

If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations. Select one: True False

answer

false

question

A conversational tone is not appropriate for most business messages. Select one: True False

answer

false

question

You can emphasize key points by Select one: a. placing them at the beginning or end of a sentence. b. using extra words to describe them. c. making important ideas the subject of the sentence. d. doing all of the above

answer

d

question

To increase the sophistication of your message, make liberal use of references such as "the latter," "the former," "the aforementioned," and "as mentioned above." Select one: True

answer

false

question

The second page of a letter includes a heading that is different from the heading of the first page. Select one: True False

answer

true

question

Words such as "nevertheless," "however," "but," and "therefore" Select one: a. are useful for making transitions. Conjunctions such as "nevertheless," "however," "but," and "therefore" are useful for connecting one paragraph, phrase, or sentence to another. b. occur only in complex sentences. c. are called pointer words. d. introduce modifiers.

answer

a

question

Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout. Select one: True False

answer

true

question

"Although our servers are stable, the telephone system is a serious concern" is a Select one: a. complex sentence. A complex sentence contains one main thought, "the telephone system is a serious concern," and one supporting thought, "Although our servers are stable." Note that the supporting thought is not independent-it makes no sense if it is left to stand alone without the main independent clause. b. compound-complex sentence. c. simple sentence. d. compound sentence.

answer

a

question

Letterhead stationery commonly includes the company's URL. Select one: True False

answer

true

question

Which of the following sentences contains the strongest and most effective wording? Select one: a. We need to cut the operating budget by 12 percent or profits will decrease. b. Someone's going to need to do some budget cutting around here or heads will roll. c. Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. This choice uses plain language. It gets the message across without any unnecessary terms or complexity. d. Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits.

answer

a

question

As you create and refine your messages, evaluate your writing at all of the following levels except Select one: a. effective sentences. b. multimedia enhancements. c. coherent paragraphs. Effective writers view their writing at three levels: strong words, effective sentences, and coherent paragraphs. d. strong words.

answer

b

question

You can count on grammar checking software to ________ when you're using technology to revise a message you've written. Select one: a. show proposed changes and a history of revisions Grammar checkers can highlight items you should consider changing, such as passive voice, long sentences, and commonly misused words. b. determine whether you've stated your message clearly and completely c. assess the readability of your message d. highlight potential concerns, such as long sentences and passive voice

answer

d

question

When it comes to paragraph length, Select one: a. keep all paragraphs to fewer than 60 words. b. use one-sentence paragraphs only occasionally, for emphasis. When you want to emphasize an idea, expressing it in a one-sentence paragraph can be especially effective. One-sentence paragraphs should be used sparingly to make sure that they retain maximum impact when they do appear. c. use long paragraphs with detailed information for direct-mail letters. d. use long paragraphs if you want your document to look more inviting.

answer

b

question

It is best to limit your use of the word "you" in business messages if Select one: a. you are filling your audience's informational needs. b. it will make your message sound overly authoritative or accusing. c. you know your audience well. d. your organization prefers an informal, personal style.

answer

b

question

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods. Select one: True False

answer

false

question

If your workplace writing contains grammar errors and word choice mistakes, your readers will Select one: a. suppose that you're uninformed. b. think that you don't respect them. c. question your professionalism. d. all of the above.

answer

d

question

Most business communication should aim for a ________ tone. Select one: a. confrontational b. formal c. colloquial d. conversational

answer

d

question

The best approach to completing your business message is to focus on the details first before addressing the document as a whole. Select one: True False

answer

false

question

Most companies expect you to use texting acronyms in professional business writing. Select one: True False

answer

false

question

Although you should vary the length of paragraphs in your business messages, in general you should strive for short paragraphs. Select one: True False

answer

true

question

Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings. Select one: True False

answer

false

question

The top of a memo usually includes headings for Select one: a. department, date, subject. b. subject, to, date. c. to, from, date, subject. d. attention, to, from, date.

answer

c

question

After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors. Select one: True False

answer

false

question

Which of the following sentences contains the strongest and most effective wording? Select one: a. We need to cut the operating budget by 12 percent or profits will decrease. b. Someone's going to need to do some budget cutting around here or heads will roll. c. Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. d. Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits

answer

a

question

Today's powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly. Select one: True False

answer

false

question

A computer thesaurus Select one: a. highlights phrases in passive voice. b. suggests correct spelling. c. can help you find just the right word for a given situation. d. catches punctuation as well as grammar errors.

answer

c

question

Using short paragraphs will help you improve the readability of your business messages because Select one: a. they can help you emphasize your ideas. b. they are easier to read than long paragraphs. c. they will make your writing look inviting. d. all of the above.

answer

d

question

Using the word "young" to describe an employee can have negative implications. Select one: True False

answer

TRUE

question

Use ________ to avoid categorizing or stigmatizing people based on their gender, race, ethnicity, age, level of ability, or other personal characteristics. Select one: a. abstract language b. descriptive language c. denotative language d. bias-free language

answer

d

question

The quality of paper is measured by Select one: a. weight and cotton content. b. color and texture. c. length and width. d. style of letterhead and corporate logo.

answer

a

question

The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics. Select one: a. semantic structure b. production quality c. resonance d. information value

answer

b

question

"The above-mentioned book" is an example of Select one: a. an indefinite pronoun starter. b. a redundancy. c. a strung-out sentence. d. an awkward reference.

answer

d

question

Some terms and phrases called ________ have become so common that they have lost some of their power to communicate, and ________ are newly coined terms often associated with technology, business, or cultural changes. Select one: a. clichés, buzzwords b. euphemisms, idioms c. colloquialisms, clichés d. pull quotes, derivations

answer

a

question

Abstract words should be completely avoided in business writing. Select one: True False

answer

false

question

Bragging about your company's accomplishments can be offensive to readers. Select one: True False

answer

true

question

en you need to revise a long, complex document, Select one: a. start the process as soon as you've finished your first draft. b. try to put your draft aside for a couple of days before you start. c. start by focusing on misspelled words and grammar errors. d. save time by multitasking while you're revising the document.

answer

b

question

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings Select one: a. include all mailing instructions below the address area. b. are addressed in capital letters. c. are never made of colored paper. d. adhere to all of the above guidelines.

answer

b

question

Using the term crippled in business communication is an example of Select one: a. the "you" attitude. b. disability bias. c. emphasizing the positive. d. none of the above.

answer

b

question

To downplay a dependent clause in a complex sentence, you should Select one: a. place it at the end of the sentence. b. place it at the beginning of the sentence. c. set it off with a semicolon. d. place it in the middle of the sentence.

answer

d

question

A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a Select one: a. style sheet. b. pull quote. c. template. d. boilerplate.

answer

b

question

What's the problem with phrases such as "attached please find" and "we are in receipt of"? Select one: a. They are rude. b. They involve preaching and bragging. c. They are too intimate. d. They are stale and pompous

answer

d

question

Because readability indexes are able to measure ________, they offer a useful reference point for improving your writing. Select one: a. proper word usage b. sentence length c. tone of voice d. document design

answer

b

question

When creating a list for a business document, Select one: a. always use bullets, rather than numbers or letters. b. be sure to introduce it clearly. c. keep in mind that the items need not be parallel. d. any text in the list should be typed in all caps.

answer

b

question

The letter format in which all parts begin at the left margin is called Select one: a. mixed. b. modified block. c. simplified. d. block.

answer

d

question

Short words are generally more vivid and easier to read than long words. Select one: True False

answer

true

question

You should always avoid using euphemisms, because they are inherently dishonest. Select one: True False

answer

false

question

To make your message more interesting and accessible, you should use as many design elements and decorative touches as possible. Select one: True False

answer

false

question

The best way to convey the "you" attitude is to express your message in terms of Select one: a. your own personal needs and interests. b. a universal set of needs and interests. c. the needs and interests of your audience. d. the needs and interests of your organization.

answer

c

question

Three blank lines are left between the complimentary close and the sender's typed name. Select one: True False

answer

true

question

When reviewing your document for content, you should be concerned with Select one: a. the accuracy and relevance of the information. b. punctuation and spelling. c. style and tone. d. grammar and usage.

answer

a

question

A typical paragraph contains the three basic elements of Select one: a. a topic sentence, support sentences, and transitional words and phrases. b. a problem, discussion, and a solution. c. simple, compound, and complex sentences followed by compound-complex sentences. d. the main idea, supporting ideas, and evidence.

answer

a

question

"Our clients have become more knowledgeable, and we need to accommodate them" is a complex sentence. Select one: True False

answer

false

question

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic. Select one: True False

answer

true

question

"Visible to the eye" is an example of Select one: a. the passive voice. b. redundancy. If something is visible it can be seen with the eye. Therefore, the phrase "visible to the eye" is redundant because it is unnecessarily repeating the same idea twice. c. obsolete language.

answer

b

question

Skillful writers use transitional elements to Select one: a. automate text entry and correction. b. connect ideas and show the relationships between them. c. ensure consistent formatting throughout a document.

answer

b

question

Which of the following techniques can help you proofread more effectively? Select one: a. Always proofread using your monitor (rather than printing out a hard copy of the document). b. Proofread the document as soon as you complete the draft. c. Read each page backward, from the bottom to the top. d. To ensure consistency, proofread long documents from beginning to end without stopping.

answer

c

question

What is wrong with the following sentence? "To waste time and missing deadlines are bad habits." Select one: a. It contains a split infinitive. b. It contains a dangling modifier. c. Similar ideas are not parallel. d. Nothing-it is grammatically correct as written.

answer

c

question

In the simplified letter format, commas follow both the salutation and the complimentary close. Select one: True False

answer

false

question

At the beginning of the revision process, you should evaluate the content of your message, then review the effectiveness of its organization. Select one: True False

answer

true

question

Which of the following sentences is the most concisely worded? Select one: a. All specifications should be provided by the project manager prior to the start of a project. Choice (D) avoids cluttering phrases and provides the information in the simplest and most understandable form. b. Project managers have the capability of changing specifications before the official start date. c. The project manager is in charge of furnishing specifications until such time as the project gets underway. d. The project manager must give the engineers the revised specifications before the project starts.

answer

d

question

"The evaluator noted several shortcomings" is written in the active voice. Select one: True False

answer

true

question

In business communication, it is best to use words that are low in connotative meaning. Select one: True False

answer

TRUE

question

"The qualification of the runner in the race took one hour" is an example of a sentence with a camouflaged verb. Select one: True False

answer

true

question

"Feb. 10th 2012" is the correct way to type the date in a letter. Select one: True False

answer

false

Flashcards on chapters 5 & 6 business communication

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