Question 1

Which of the following comprises the lowest channel richness?

Accepted Answer

Bulletins

Question 2

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

False

Question 3

Upward communication is usually used to communicate information about all of the following, except:

Accepted Answer

indoctrination

Question 4

What percent of the details passed through a grapevine is accurate?

Accepted Answer

70 to 90 percent

Question 5

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

Providing feedback

Question 6

Productive output pertains to the team\'s ability to meet the personal needs of its members.

Accepted Answer

False

Question 7

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

listening

Question 8

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

Encoding the message

Question 9

To be effective communicators, managers should:

Accepted Answer

encourage the use of multiple channels of communication.

Question 10

As a general rule, large teams makes it harder to interact and influence others.

Accepted Answer

True

Question 11

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

Accepted Answer

Job instructions

Question 12

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Accepted Answer

memo

Question 13

Two common behaviors of the socioemotional role are energizing and encouraging.

Accepted Answer

False

Question 14

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals\' personalities. These are all examples of:

Accepted Answer

nonverbal communication

Question 15

Types of information generally communicated upward include performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

False

Question 16

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Accepted Answer

False

Question 17

Channel richness refers to the:

Accepted Answer

amount of information that can be transmitted during a communication episode.

Question 18

Social media does not include blogs and wikis.

Accepted Answer

False

Question 19

Most executives now believe that important information flows from the:

Accepted Answer

bottom up

Question 20

According to the text, all of the following are ways managers can improve their writing skills, except:

Accepted Answer

writing lengthy explanations

Question 21

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Accepted Answer

True

Question 22

Most managers spend 80 of their time telling and 20 percent asking, but it should be the other way around.

Accepted Answer

True

Question 23

Information distortion or loss of message content is a major problem with:

Accepted Answer

downward communication

Question 24

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Accepted Answer

True

Question 25

_____ is necessary for communication to be considered two-way.

Accepted Answer

Feedback

Question 26

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

False

Question 27

Team cohesiveness does not necessarily lead to higher team productivity.

Accepted Answer

True

Question 28

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Accepted Answer

Face-to-face

Question 29

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

True

Question 30

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

False

Question 31

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company\'s goals for the coming year. This is an example of what type of organizational communication?

Accepted Answer

Downward communication

Question 32

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

False

Question 33

A cash budget estimates receipts and expenditures of money on a daily or weekly basis.

Accepted Answer

True

Question 34

Which of the following includes anticipated and actual expenses for a responsibility center?

Accepted Answer

Expense budget

Question 35

The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.

Accepted Answer

True

Question 36

A task force is sometimes called a(n):

Accepted Answer

cross-functional team

Question 37

The goal of open-book management is to get every employee thinking and acting like a business owner.

Accepted Answer

True

Question 38

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Accepted Answer

True

Question 39

A process in which lower level managers anticipate their department\'s resource needs and pass them to top management for approval is called top-down budgeting.

Accepted Answer

False

Question 40

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Accepted Answer

True

Question 41

_____ standards represent an international standard for quality management.

Accepted Answer

ISO 9000

Question 42

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

Accepted Answer

free riding

Question 43

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

True

Question 44

Most organizations measure and control performance using qualitative financial measures.

Accepted Answer

False

Question 45

The forming stage of team development is characterized by:

Accepted Answer

orientation

Question 46

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

Accepted Answer

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

Question 47

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred\'s role fulfills which virtual team practice?

Accepted Answer

Monitoring progress and rewards

Question 48

Which of the following is the process of measuring your organizational process against the best in the industry?

Accepted Answer

Benchmarking

Question 49

Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n):

Accepted Answer

explicit statement

Question 50

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

Accepted Answer

Special-purpose

Question 51

A common dysfunction of teams is the presence of conflict.

Accepted Answer

False

Question 52

Michael\'s team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

Accepted Answer

Participation by all team members

Question 53

The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and continuous improvement.

Accepted Answer

True

Question 54

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

Accepted Answer

Six Sigma

Question 55

The initial cost of implementing the SOX reforms is relatively minor for a small business once it becomes public.

Accepted Answer

False

Question 56

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?

Accepted Answer

Initiation

Question 57

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

Accepted Answer

feedback

Question 58

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Accepted Answer

False

Question 59

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Accepted Answer

True

Question 60

Which of the following countries has the most secretive economy?

Accepted Answer

Nigeria

Question 61

What is the first step in the feedback control system?

Accepted Answer

Establishing standards of performance

Question 62

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Accepted Answer

True

Question 63

Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of:

Accepted Answer

top-down budgeting

Question 64

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Accepted Answer

True

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