Chapter 9: Communication Climate – Flashcards

Unlock all answers in this set

Unlock answers
question
Communication Climate
answer
refers to the social tone of a relationships. It is the way people feel about and treat each other. Every Relationship has a unique climate (romances, friendships, families, just like--neighbourhood, cities, and countries) and can be defined by their social tone
question
Confirming Messages: There are three increasingly positive types of messages that have the best chance of being perceived as confirming
answer
Recognition, Acknowledgment, Endorsement
question
Disagreeing Messages: "You're wrong".
answer
Argumentativeness, Complaining, Aggressiveness
question
Disconfirming Messages: "You don't exist; you are not valued". Disconfirming messages, are part of everyday life. The easiest way to recognize disconfirming communication by observing responses.
answer
Impervious Response, Interrupting Response, Irrelevant Response, Tangential Response, Tangential Shift, Impersonal Response, Ambiguous Response, Incongruous Response, Defensiveness
question
Climate Patterns: When communication climate is formed, it can take on a life of its own. The pattern can be either positive or negative.
answer
Conciliatory Statements, Confrontational Acts, Reciprocal Pattern
question
Creative Positive Climate: Positive Climate can be created by sending supportive rather than defense-provoking messages
answer
Evaluation versus Description, Control versus problem orientation, Strategy versus Spontaneity, Neutrality versus Empathy, Certainty versus Provisionalism
question
Transforming Negative Climate
answer
Seek more information, Ask for specifics, Guess about Specifics, Ask what the critics wants , Ask what else is wrong, Agree with the critic, Agree with the truth, Agree with the odds, Agree in principle, Agree with the critic's perception
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New