Chapter 9: Communication Climate – Flashcards
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Communication Climate
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refers to the social tone of a relationships. It is the way people feel about and treat each other. Every Relationship has a unique climate (romances, friendships, families, just like--neighbourhood, cities, and countries) and can be defined by their social tone
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Confirming Messages: There are three increasingly positive types of messages that have the best chance of being perceived as confirming
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Recognition, Acknowledgment, Endorsement
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Disagreeing Messages: "You're wrong".
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Argumentativeness, Complaining, Aggressiveness
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Disconfirming Messages: "You don't exist; you are not valued". Disconfirming messages, are part of everyday life. The easiest way to recognize disconfirming communication by observing responses.
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Impervious Response, Interrupting Response, Irrelevant Response, Tangential Response, Tangential Shift, Impersonal Response, Ambiguous Response, Incongruous Response, Defensiveness
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Climate Patterns: When communication climate is formed, it can take on a life of its own. The pattern can be either positive or negative.
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Conciliatory Statements, Confrontational Acts, Reciprocal Pattern
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Creative Positive Climate: Positive Climate can be created by sending supportive rather than defense-provoking messages
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Evaluation versus Description, Control versus problem orientation, Strategy versus Spontaneity, Neutrality versus Empathy, Certainty versus Provisionalism
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Transforming Negative Climate
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Seek more information, Ask for specifics, Guess about Specifics, Ask what the critics wants , Ask what else is wrong, Agree with the critic, Agree with the truth, Agree with the odds, Agree in principle, Agree with the critic's perception
