chapter 9-19

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o A deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures defines:
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groupthink
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o High cohesiveness, directive leadership, and high stress are antecedent conditions for
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groupthink
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o Group polarization results in
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the tendency for group members who were initially more cautious to become significantly less cautious
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o The social comparison approach and persuasive arguments view have both been used to explain
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group polarization
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o An approach to minimize groupthink is to
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re-examine the preferred solution even if consensus has been reached
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o Social loafing is usually
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detrimental to the group and may cause interpersonal conflict within the group
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o A method for countering social loafing includes
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formal evaluation of member contributions
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o Potential problems of decision-making groups:
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pooling of resources, specialization of labor, greater acceptance of decisions
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o A team-oriented work environment places emphasis on:
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empowerment and collaboration
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o According to the group development model discussed in the text, a group addresses which of the following issues
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Interpersonal, task, and authority issues
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o Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model?
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Trust, personal comfort, & security
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o According to the group development model, which of the following set of issues need to be addressed as part of a group’s authority issues?
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Who is in charge, management of power and influence, and who has the right to tell whom to do what.
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o All of the following are characteristics of a nonprogrammed decision situation except:
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multivariate
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o Continuing to support a failing course of action is known as:
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escalation of commitment
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o An effective team exhibits
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shared leadership
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o An important role in the performance of cross-functional teams is:
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integrator
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o Some experts believe that only individuals within a team can be creative, but a professor at Northwestern University suggests that team creativity can be achieved. Which of the following practices would NOT enhance team creativity?
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Conformity
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• For successful chief executive officers, their peak performance years are usually after:
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o Five to seven years
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o Shortcuts in decision making that save mental activity
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Heuristics
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• Participative decision making
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o Decision making in which individuals who are affected by decisions influence the making of those decision
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o People may engage in immoral acts or even violent behavior as committed members of their group when
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there is loss of individuality
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o All of the following would be considered positive norms of behavior within a group except:
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: loss of individuality
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o One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990’s included
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loss of individuality
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o Recent research examining the effects of cultural diversity on decision making has found that when individuals in a group are racially dissimilar
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: they arrive at better decisions than racially similar groups
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o Tension reduction activities are considered a:
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maintenance function
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o Which of the following is NOT a maintenance function of a group?
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Elaborating concepts
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o As a member of a quality circle, you frequently check with other members to make sure all are focused on the same problem and that everyone has opportunities to contribute. You are performing the group maintenance function of:
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gatekeeping communication
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o A key organizational requirement for participation in decision making includes
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: supportive culture
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o The final step in the decision-making process is:
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feedback and monitoring
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o The fourth step in the Z model of problem solving is:
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: impact analysis
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o Step one of the Z model corresponds to the _____ cognitive style.
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Sensing/thinking
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o The first step in the Z problem solving model, which is to examine facts and detail, uses which of the following to gather information about the problem?
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Sensing
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o The two sets of social benefits available to team or group members includes
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psychological intimacy and integrated involvement
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o A theory that suggests that there are limits to how rational a decision maker can actually be
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• Bounded rationality model of problem solving and decision making
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o Which of the following is NOT one of the explanations for the escalation of commitment?
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High or low self-monitoring
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o Which of the following best represents the three reasons why managers may hang on to a losing course of action or escalate their commitment?
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Cognitive dissonance, overly optimistic, and illusion of control
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o Which of the following is a characteristic of a well-functioning group?
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People express both their feelings and their thoughts
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o Which of the following is an example of a programmed decision situation?
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Reorder of raw materials from an established supplier
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o Intuition would be a major part of the input for a manager making what kind of decision?
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non programed
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o Which of the following is most accurate regarding the impact of dissimilarity on teams and team members?
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Value dissimilarity is negatively related to team involvement

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