question

unofficial relationships among an organizations members.

answer

Organizational charts provide all of the following EXCEPT

question

FALSE

answer

The organizational Chart describes the mission with a company.

question

informal

answer

The set of unofficial relationships among an organization's members is called a(n) __________ structure.

question

Who is in charge of whom; How different work units are supposed to cooperate with each other; Who should do what.

answer

Managers arrange people and jobs into meaningful working relationships in order to clarify all of the following:

question

FALSE

answer

Fortunately, it is easier to create high-performing organizations than it is to talk about them.

question

division of labor

answer

Separating people to perform different tasks that aggregate into a unified whole is known as

question

FALSE

answer

The Society for Human Resource Management reported that after the economy suffered a round of massive layoffs, human resource professionals observed in their firms a decrease in workplace eavesdropping as well as a decrease in gossip and rumors about downsizing.

question

TRUE

answer

Georgia is both the Chairman of the Board and CEO of GMA, Inc. Such dual role has a potential to weaken the corporate governance at her company.

question

organization chart

answer

A chart that describes the companies formal structure is called a(n):

question

organizing

answer

Which management function entails the process of arranging people and resources to work toward a common goal?

question

organization chart

answer

A(n) __________ graphically describes the arrangement of work positions and reporting relationships.

question

shadow

answer

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.

question

FALSE

answer

Research finds that it is easier to create high-performing organizations since they do not require any resources.

question

TRUE

answer

In organizations having informal structures, you will find unofficial relationships that cut across levels and move from side to side.

question

FALSE

answer

Controlling arranges people and resources to work toward a goal.

question

FALSE

answer

The four types of divisional structures are product, geographical, customer, and functional.

question

Divisional

answer

Which structure groups together people working on the same product, in the same geographical area, or with similar customers?

question

has no project management

answer

Your manager is considering options between a matrix structure and a team structure. Based on what you have learned in this class, you can tell her that the major difference between a matrix structure and a team structure is that a team structure:

question

virtual organizations

answer

Network strategies implemented through the use of information technologies create ____________.

question

two

answer

A cross-functional team member in a matrix structure reports to __________ manager(s).

question

by tasks performed

answer

Which of the following is typically NOT a way in which organizations group people and jobs in a divisional structure?

question

supplier

answer

All of the following are forms of divisional structure EXCEPT:

question

TRUE

answer

Mars Inc., the world's largest candy company, suffers from the functional chimneys problem.

question

cross-functional

answer

The teams that make up the matrix structure are called __________ teams.

question

functional chimneys

answer

Which of these is NOT a potential advantage of functional structures?

question

a lack of coordination between functional units

answer

The lack of communications between functional departments in a functional structure often results in which of the following?

question

FALSE

answer

In most organizations, teamwork is something that can be accomplished quickly.

question

functional

answer

A __________ structure groups together people with similar skills who perform similar tasks.

question

result in greater speed and flexibility in dealing with changing environments.

answer

Network structures:

question

FALSE

answer

A cross-functional team structure has no project manager.

question

TRUE

answer

The key features of a network structure are a minimal core staff, with as much of the support activity contracted out as possible.

question

matrix

answer

The structural approach that attempts to generate the advantages of both the functional and divisional forms is the ________ structure.

question

product

answer

Big Money Bank has many branches which are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.

question

functional chimneys

answer

Community Bank currently operates with a functional structure. At this bank, there is lack of communication across functional departments. The bank is facing which of these problems?

question

improved communication across functions; a clear accountability for projects; problem-solving at the team-level.

answer

Matrix structures offer all of the following advantages:

question

lower costs and flexibility

answer

Network structures are valued because they can offer:

question

TRUE

answer

A matrix organization combines a functional structure and a division structure.

question

seldom used in organizations.

answer

Which of these is NOT true about team structures? They are

question

eliminate boundaries that traditionally separate a firm from its suppliers and customers

answer

Virtual organizations:

question

divisional

answer

A computer company has grouped people together based on the products produced. The three major groupings are (1) computer hardware, (2) monitors, and (3) peripherals, such as printers and scanners. This company is using a __________ structure.

question

TRUE

answer

One of the problems with a functional structure is communication between functional groups.

question

TRUE

answer

The essence of the functional chimney problem is that the subunits operate as if they are independent from, or in competition with all of the other subunits in the organization.

question

the activities part of the same process

answer

The process type of divisional structure focuses on:

question

hierarchical

answer

All of the following are considered common organizational structures EXCEPT:

question

departmentalization

answer

The process of grouping together people and jobs into work units is called __________.

question

FALSE

answer

Mechanistic structures are most like organic designs.

question

wide

answer

Remote Servicing, Inc. (RSI) can be described as a flat organization. Managers at RSI would have a __________ span of control

question

job sharing

answer

__________ splits one job between two people.

question

empowerment

answer

A manager from LMT Corporation allows her employees to do their jobs as they see fit. This may be due to:

question

The number of employees directly reporting to a manager.

answer

span of control is:

question

organizational design

answer

__________ is the process of configuring organizations to meet environmental challenges.

question

centralized

answer

Top management has the power to make most of the important decisions in a ______ organization.

question

Organizations are becoming flatter with fewer levels of management.

answer

Which of the following is accurate with regard to trends in organizational design?

question

Walk Tonisha through each step and closely monitor her to make sure she gets it right

answer

Judy is considering delegating the task of office scheduling to Tonisha, one of her subordinates. Which of the following is NOT necessary for Judy to do to successfully delegate this task?

question

a blend of centralized and decentralized, facilitated by information technology

answer

The best decisions made in organizations seem to be:

question

TRUE

answer

A basic principal of management is that, "When delegating, authority should equal responsibility."

question

delegation

answer

A classical management principle that says authority should equal responsibility refers to which of the following?

question

arrange people and resources to accomplish work

answer

The main purpose of organizing as a management function is to ________.

question

showing designated supervisory relationships

answer

An organization chart is most useful for ________.

question

informal structures

answer

Rumors and resistance to change are potential disadvantages often associated with ________.

question

functional

answer

When an organization chart shows that vice presidents of marketing, finance, manufacturing, and purchasing all report to the president, top management is using a ________ structure.

question

matrix

answer

The "two-boss" system of reporting relationships is both a potential source of problems and one of the key aspects of ________ structures.

question

divisional

answer

A manufacturing business with a functional structure has recently acquired two other businesses with very different product lines. The president of the combined company might consider using a ________ structure to allow a better focus on the unique needs of each product area.

question

matrix

answer

An organization using a ________ structure should expect that more problems will be solved at lower levels and that top managers will have more time free to engage in strategic thinking.

question

fail to communicate

answer

The functional chimneys problem occurs when people in different functions ________.

question

network

answer

An organization that employs just a few "core" or essential full-time employees and outsources a lot of the remaining work shows signs of using a ________ structure.

question

narrower

answer

A "tall" organization will likely have ________ spans of control than a "flat" organization with the same number of members.

question

authority

answer

If a student in one of your course groups volunteers to gather information for a case analysis and the other members tell him to go ahead and choose the information sources he believes are most important, the group is giving this student ________ to fulfill the agreed-upon task.

question

mechanistic

answer

The bureaucratic organization described by Max Weber is similar to the ________ organization described by Burns and Stalker.

question

organic

answer

Which organization design would likely be a good fit for a dynamic and changing external environment?

question

flexible hours

answer

Which alternative work schedule is identified by Working Mother magazine as being used by all companies on its list of "100 Best Employers for Working Moms"?

Chapter 8 Organization Structure & Design – Flashcards

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