Chapter 8: Club Management – Flashcards
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Magnitude
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there are over 14,000 clubs in the United States
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Club Employees and Members
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-clubs employ 363,000 employees -clubs payrolls equal $9 billion -clubs serve between 1.7 and 2.1 million members
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Club Outreach Program
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-clubs raise and contribute $150 million in funds to charitable causes -17,000 charitable golf events
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Economic Impact of Clubs
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-the total income clubs in 2013 was $20 billion -the total economic impact for clubs in 2013 was $21 billion, including all tax revenues generated as a result of club activities -Clubs spend $2.8 billion on goods and an additional $2.2 billion on services in their local communities
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Private Club
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largest segment of the "country club"
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Reason for joining a country club
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dining, golf, and social status
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Membership
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often requires a stock purchase of up to $150,000 and monthly dues of up to $1,000/month
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Faculty
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costs of %50 million +
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Famous Clubs
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-The CC of York -Baltusrol CC -Trump National
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City Clubs
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-status and affiliation are the most important reasons for membership -dining and indoor sports emphasized
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Types of City Clubs
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1. Athletic 2. University 3. Dining 4. Professional 5. Social
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Other Types of Clubs
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1. Yacht (ex: Grosse Point Yacht Club) 2. Fraternal (ex: VFW, Masonic Lodge) 3. Military (ex: Hale Koa Hotel-Hawaii)
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Equity Clubs
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generally non-profit clubs, financed by the members
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Corporate/Developer Clubs (Non-Equity Clubs)
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owned by individuals or corporations and are run for a profit
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Club Organization
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1. Club Members 2. Board of Directors 3. Club Manager/General Manager 4. Golf Course supr., Golf Pro, Asst. GM, Business Mgr., Tennis Pro 5. Club Members
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Equity Club Management
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1. Club Board hires and supervises the GM/COO 2. the most common organizational approach is to have a strong centralized structure 3. All department heads and pros report to a single GM/COO 4. GM/COO then reports to the Board 5. Club Boards "govern" the club 6. Club Managers "manage" the club
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Non-Equity Club Management
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1. Owner(s), Corporate, President 2. General Manager, Member Board of Governors 3. Department Heads
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Management Contracts
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Clubs have the option of hiring a management company to handle the club operations (ex: ClubCorp, Troon)
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Management company resources > GM/COO's resources
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-Systems -Training and development -insurance, purchasing benefits -operational efficiencies
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CM Common Qualities and Abilities
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1. Effectiveness in interpersonal relations 2. Dedication to the welfare of the club 3. Integrity 4. A strong sense of organization and administration ability 5. intelligence 6. professionalism 7. an ability to communicate well 8. strong leadership capabilities 9. industry experience
