Chapter 7 – Teamwork and Team Building – Flashcards
Unlock all answers in this set
Unlock answersquestion
Team
answer
small groups with complementary skills, who work together as a unit to achieve a common purpose Hold themselves collectively accountable
question
Group
answer
a number of people who interact with one another for a common purpose individual contributions
question
Advantages of Teams
answer
Compared to individuals, teams: - better decisions - better products + services - better info sharing - increased motivation/engagement
question
Team challenges
answer
- individuals can be better/faster at some tasks - process losses: cost of developing teams - companies may not provide a good environment - social loafing
question
3 levels of teamwork
answer
1. Team task level - teams are organized to carry out a specific task or goal 2. Individual needs level - each group members individual needs impinge upon the team and its task 3. Team maintenance level - to accomplish tasks teams needed to recognize + maintain relationships
question
Effective Teams
answer
Require O direction, purpose + task clarity Understand value of working jointly; able to disagree Blend of technical, task, leadership abilities Take pride in benefits
question
Team Member Competencies
answer
Co-operating: share resources; accommodate others Conflict resolution Comforting: empathy, confidence, psychological support Communicating: share information, listen actively Coordinating: align work with others, keep team on track
question
Team Design
answer
Advantages: - different perspectives of problems + solutions - broader knowledge - better representation of constituents Disadvantages: - takes longer to become high performing - susceptible to fault lines - increased risk of dysfunctional conflict
question
Trust
answer
Identification based: based on common mental models + values, increases with team social identity Knowledge based: based on predictability and competence Calculus based: based on deterrence; fragile and limited potential
question
Effective Teams at Google
answer
Psychological Safety: feel safe to take risks and be vulnerable Dependability: get things done, meet high bar for excellence Structure + Clarity: members have clear plans, roles and goals Meaning: work is personally important Impact: think their work matters + creates change
question
Barriers to Team Effectiveness
answer
- lack of senior management commitment - ambiguous O alignment - inadequate rewards system; skills; resources; information; team size; HRD; info systems
question
Team Building
answer
Sequence of planned action steps designed to gather + analyze data on the functioning of a group, and implement changes to increase effectiveness Fosters teamwork
question
Team Building Process
answer
Clarify core values and direct behavior Transform general to specific performance objectives Develop skill mix to give high performance results Enhance creativity in task performance
question
Skill Team Leaders
answer
Build trust and inspire teamwork Create a team identity Facilitate and support team decisions Expand team capabilities Make the most of team differences Foresee and influence change
question
Effective Team Facilitators
answer
Gain appreciation of complexity + dynamics Identify team needs Create a safe and open forum Foster interdependence, creativity + open communication Encourage necessary choices Address 'light' and 'dark' sides of team building
question
Teamwork Training
answer
1. problem/opportunity awareness 2. data gathering/analysis 3. action planning 4. implementation 5. evaluation
question
Development Activities - Training
answer
Experiential activities: encourage active info processing Challenging viewpoints: helps members overcome resistance to change Consensual decision making: general agreement all members support Brainstorming: members actively generate as many ideas as possible
question
Timing + Location of Training
answer
Formal retreats: organized offsite, 2-7 days. Planning and experiential activities Continual improvement: managers take responsibility for regularly engaging the team building process Outdoor experiences: physical tests/obstacles
question
Team Performance and Cohesiveness
answer
Influenced by: NORMS: rules/standards of behavior that members are expected to display ROLE: set of expectations for the behavior of a person in a particular position
question
Role Expectation Issues
answer
ROLE AMBIGUITY: when a member is unsure of what other members expect of them ROLE CONFLICT: when a member is unable to respond to group expectations
question
Team cohesiveness
answer
Degree members are attracted to + motivated to remain a team Influenced by shared experiences and commitment
question
What influences team cohesion?
answer
Trust Conflict Management
question
What are effective teams characterized by?
answer
empowerment, participation, involvement
question
What are 4 typical types of teams?
answer
Employee Involvement Problem Solving Self Managing Virtual
question
Employee Involvement Teams
answer
Meet regularly outside of normal work units to collectively addressing issues 5-10 members Mechanism for employee participation; seek to foster quality management + continuous improvements
question
Problem Solving Teams
answer
For generating solutions to problems Quality circles Task forces Autonomous
question
Self Managing Teams
answer
Small groups of people empowered to manage themselves and their daily work
question
Virtual Team
answer
Members work inter-dependently towards the achievement of a common goal across space + time DISTINGUISHED BY: dependence on technology; absence of non-verbal cues, place and timing of interaction + degree of public and private communication
question
Future challenges for teams
answer
Empowerment through new technology Trust: usually need face to face contact Accountability Diversity: hard to manage diverse teams Self-leadership: debate about whether there should be team leaders or if team members should be equipped to self-lead
