Chapter 4: managing ethics and social responsibility

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ethics
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code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong
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just because managers aren’t breaking the law it doesn’t mean..
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they are being ethical
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confidence in business managers and leaders in all walks of life is at..
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an all time low
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most ethical dilemmas involve a conflict between..
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the interests of different groups or between the needs of the individual versus the needs of the organization
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utilitarian approach
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the ethical decision making says that the ethical choice is the one that produces the greatest goods for the greatest number
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individualism approach
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suggests that actions are ethical when they promote the individuals’ best long-term interests
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is individualism approach considered a good one approach today?
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no, because it is easily missed to support one’s personal gain at the expense of others
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moral-rights approach
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holds that ethical decisions are those that best maintain the fundamental tights of the people affected by them
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justice approach
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says that ethical decisions must be based on standards of equity, fairness, and impartiality
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distributive justice
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requires that different treatment of individuals not be based on arbitrary characteristics
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procedural justice
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holds that rules should be clearly stated and consistently and impartially enforced
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compensatory justice
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argues that individuals should be compensated for the cost of their injuries by the party responsible, and individuals should not be held responsible for matters over which they have no control
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practical approach
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which sidesteps debates about what is right, good or just, and bases decisions on prevailing standards of the profession and the larger society. taking the interests of all stokeholds into account
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organizational pressures can..
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influence people to go against their own sense of right or wrong
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pre-conventional
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follows rules to avoid punishment. Acts in own interest. Obedience for its own sake SELF INTEREST
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conventional
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lives up to expectations of others. Fulfills duties and obligations of social system. Upholds laws. SOCIAL EXPECTATIONS
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post-conventional
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follows self-chosen principles of justice and right. Aware that people hold different values and sees creative solutions to ethical dilemmas. Balances concern for individual with concern for common good. INTERNAL VALUES
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most managers operate at a _______ level
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conventional
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studies show that people work harder anymore effectively when…
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managers put interests of others above their own
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Corporate social responsibility (CSR)
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refers to the obligation of organizational managers to make choices and take actions that will enhance the welfare and interests of society, as well as the organization
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stakeholder
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refers to any group or person within or outside the organization that has some type of investment or interest in the organization’s performance
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primary stakeholders
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shareholders, employees, customers and suppliers
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what is a primary stakeholder
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without them, they organization could not survive
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stokeholder mapping
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provides a systematic way to identify the expectations, needs, importance, and relative power of various stakeholders
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sustainability
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refers to economic development that generates wealth and meets the needs of the current population while preserving society and the enviroment for the needs of future generations
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triple bottom line
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companies that embrace sustainability measure performance in terms of financial performance, social performance, and environmental performance
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the model for evaluating a company’s social performance uses for criteria
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economic, legal, ethical and discretionary
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profit maximizing view
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when companies get in trouble when they use economic criteria as their only measure of responsibility
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discretionary responsibility
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purely voluntary and is guided by the organization’s desire to make social contributions not mandated by economics, law or ethics
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organizational virtuousness
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that an organization pursues a positive human impact, moral goodness, and unconditional society betterment
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code of ethics
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formal statement of the organization’s values regarding ethics and social issues
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ethics committee
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is a group of executives (and sometimes lower-level employees as well) charged with overusing company ethics by ruling on questionable issues and discipling violators
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chief ethics officer
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a manager who oversees all aspects of ethics and legal compliance
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whistle-blowing
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the disclosure by employees of unethical, illegitimate, or illegal practices by the organization

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