Chapter 4 – Ethical and Social Responsibility for Sustainable Marketing – Flashcards
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Culture
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To a set of values, ideas, and attitudes that are learned and shared among the members of a group. This also serves a s a socializing force that dictates what is morally right or just
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Societal culture
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This provides a foundation for understanding moral behavior in business activities
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Ethics of exchange
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The exchange process is central to the marketing concept. Ethical exchanges between sellers and buyers should result in both parties being better off after a transaction.
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Caveat emptor
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Let the buyer be aware
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Consumer bill of Rights
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(1) The right to safety (2) The right to be informed (3) The right to choose (4) The right to be heard
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Right to safety
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Manifests itself in industry and federal safety standards for most products sold in the United States. In fact, the U.S. Consumer Product Safety Commission routinely monitors the safety of 15,000 consumer products.
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Right to be informed
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The right to be informed means that marketers have an obligation to give consumers complete and accurate information about products and services. This right also applies to the solicitation of personal information over the Internet and its subsequent use by marketers. The consumer right to be informed has spawned much federal legislation, such as the Children's Online Privacy Protection Act (1998) and self-regulation initiatives restricting disclosure of personal information.
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The Federal Trade Commission
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Plays an active role in educating consumers and businesses about the importance of personal information privacy on the Internet. Initiatives, including proposals concerning children's online privacy, are detailed on its website.
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Right to be heard
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Means that consumers should have access to public-policy makers regarding complaints about products and services. This right is illustrated in limitations put on telemarketing practices.
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Economic Espionage
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Is the clandestine collection of trade secrets or proprietary information about a company's competitors. This practice is illegal and unethical and carries serious criminal penalties for the offending individual or business.
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Bribery
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Are often disguised as gifts, consultant fees, and favors. This practice is more common in business-to-business and government marketing than in consumer marketing. In general, bribery is most evident in industries experiencing intense competition and in countries in the earlier stages of economic development.
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Corporate culture
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Is the set of values, ideas, and attitudes that is learned and shared among the members of an organization.
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Code of ethics
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It is a formal statement of ethical principles and rules of conduct. It is estimated that 86 percent of U.S. companies have some sort of ethics code and one of every four large companies has corporate ethics officers
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Whistle-blowers
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States have enacted laws designed to protect employees who report unethical or illegal actions of their employers.
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Moral idealism
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A personal moral philosophy that considers certain individual rights or duties as universal, regardless of the outcome. This philosophy exists in the Consumer Bill of Rights and is favored by moral philosophers and consumer interest groups. For example, the right to know applies to probable defects in an automobile that relate to safety.
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Utilitarianism
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which is a personal moral philosophy that focuses on "the greatest good for the greatest number" by assessing the costs and benefits of the consequences of ethical behavior. If the benefits exceed the costs, then the behavior is ethical. If not, then the behavior is unethical. This philosophy underlies the economic tenets of capitalism and, not surprisingly, is embraced by many business executives and students
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Social Responsibility
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Means that organizations are part of a larger society and are accountable to that society for their actions.
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Three concepts of Social Responsibility
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1. Profit responsibility 2. Stakeholder 3. Societal Responsibility
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Profit responsibility
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Holds that companies have a simple duty: to maximize profits for their owners or stockholders. There is one and only one social responsibility of business—to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud
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Stakeholder responsibility
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Focuses on the obligations an organization has to those who can affect achievement of its objectives. These constituencies include consumers, employees, suppliers, and distributors.
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Societal Responsibility
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Refers to obligations that organizations have (1) to the preservation of the ecological environment and (2) to the general public
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Triple bottom line
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Recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth.
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Sustainable Marketing
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Which seeks to meet today's (global) economic, environmental, and social needs without compromising the opportunity for future generations to meet theirs. Green marketing, cause marketing, social audits, and sustainable development reflect this recognition.
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Green Marketing
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Marketing efforts to produce, promote, and reclaim environmentally sensitive products—takes many forms
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Cause Marketing
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Which occurs when the charitable contributions of a firm are tied directly to the customer revenues produced through the promotion of one of its products. For example, when consumers purchase selected company products, Procter & Gamble directs part of that revenue toward programs that support disadvantaged youth and provide disaster relief
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Social audit
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which is a systematic assessment of a firm's objectives, strategies, and performance in terms of social responsibility
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Sustainable Development
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Involves conducting business in a way that protects the natural environment while making economic progress.
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Unethical practices by consumers
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These practices include filing warranty claims after the claim period; misredeeming coupons; making fraudulent returns of merchandise; providing inaccurate information on credit applications; buying counterfeit products; pirating music, movies, and software from the Internet; and submitting phony insurance claims.
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