Chapter 3: Communicating in a World of Diversity Essay

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“All the characteristics and experiences that define each of us as individuals” is the definition of
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diversity
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Diversity in the workplace can be based on differences in
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all of the above
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Applied to nonwhite U.S. residents, the term minority is
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increasingly inaccurate
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Culture influences a person’s understanding of
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all of the above
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Many difficulties in intercultural communication occur because people in different cultures have different
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assumptions about how people should think, behave, and communicate
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When you react ethnocentrically, you
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assume that your culture is superior to others
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Xenophobia is the fear of
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strangers and foreigners
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The practice of accepting multiple cultures on their own terms is known as
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cultural pluralism
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Ethnocentrism can be overcome in part by
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avoiding assumptions
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Cultural differences appear in a number of important areas, including
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all of the above
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In high-context cultures
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people rely more on nonverbal circumstances and cues to convey meaning
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To convey meaning in a low-context culture such as the one existing in Germany, people rely more on
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explicit verbal communication
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When it comes to decision-making customs, North American executives
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tend to focus on the results of the decisions they face
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Compared to low-context cultures, high-context cultures tend to take a(n)__________ approach regarding the meaning of business contracts.
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more flexible
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People in the United States generally
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view hard-earned material comfort as a worthy goal
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Women executives who travel abroad
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may not be taken seriously as business people, depending on the culture
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Asking a colleague “How was your weekend?” is
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accepted in the U.S., but considered intrusive in some cultures
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Meeting a deadline is generally less important than building a relationship for business people in
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high-context cultures
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When it comes to planning for the future,
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some societies tend to view it as a waste of time
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Associating youth with strength and age with declining powers is
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common in the U.S., but not in many Asian societies
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When adapting to other cultures, the “Golden Rule” is
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less effective than treating others the way they want to be treated
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Learning about an unfamiliar culture
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is a worthy undertaking—-even if you learn only a small amount.
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If you will be living in another country where English is not the official language but you will be doing business in English, you
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will show respect by making an effort to learn the language
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Letters from Japanese businesspeople tend to be ________ than those written in the United States
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less direct
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In general, business correspondence in other countries is often ________ _______ than that written by U.S. businesspeople
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more formal
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When writing for multicultural audiences, it is often helpful to
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use simple sentences and short paragraphs
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When writing letters to businesspeople in other countries, you should
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make generous use of transitional words and phrases
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When preparing a message to someone from another culture, you should
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be careful to express numbers and dates in the format used in that person’s culture
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When writing to audiences whose first language is not English, using humor is generally
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a bad idea since jokes usually depend on culture-specific information
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Which of the following sentences contains an idiomatic expression?
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Making our monthly sales quota will be a piece of cake
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To English-speaking U.S. listeners, Arabic speech may sound
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excited or angry
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When speaking in English to people who use English as a second language, the best approach is to
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speak slowly and clearly
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During conversations with non-native English speakers, you should
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do none of the above
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When speaking with someone from another culture, avoid
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talking down to the other person
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If you translate a message from English into another language, it is a good idea to
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have it back-translated
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Communication and culture
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are so closely related that separating the two is virtually impossible
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Cultural competency refers to
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the ability to adjust one’s communication style to accommodate cultural differences
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Most people belong to
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several different cultures
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When it comes to core values
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many cultures have very little (or nothing) in common with others
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Openness and inclusiveness
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are not characteristics of many cultures, whose members display a general unwillingness to accommodate outsiders.
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Which of the following is not a common nonverbal difference among various cultures?
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tone of voice
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Compared to younger employees, older workers
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can offer broader experience and high degrees of “practical intelligence”
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Companies concerned that religious differences may cause friction among employees
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have, in many cases, forbidden employees from engaging in religious activities at work
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Ability differences among employees and customers
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have led many companies to make websites more accommodating to persons with disabilities
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When adapting to business cultures, a sense of humor
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can help people move past awkward and embarrassing moments.
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If you are preparing to conduct business with others from a different culture,
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even a small amount of research and practice will help you get through most business situations
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when writing to audiences who first language is not English, using plenty of transitions
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helps readers follow your train of thought
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Citing numbers and dates
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Should be done carefully when communicating with audiences from other cultures
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In conversations with others whose first language is not English, you should
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not interrupt, even if you do not understand or need to correct a misconception
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In conversations with a nonnative English speaker with whom you have a longstanding business relationship, you notice that he consistently makes language mistakes that could hurt his credibility. In response, you should
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politely offer advice on the appropriate words and phrases to use

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