question

"All the characteristics and experiences that define each of us as individuals" is the definition of

answer

diversity

question

Diversity in the workplace can be based on differences in

answer

all of the above

question

Applied to nonwhite U.S. residents, the term minority is

answer

increasingly inaccurate

question

Culture influences a person's understanding of

answer

all of the above

question

Many difficulties in intercultural communication occur because people in different cultures have different

answer

assumptions about how people should think, behave, and communicate

question

When you react ethnocentrically, you

answer

assume that your culture is superior to others

question

Xenophobia is the fear of

answer

strangers and foreigners

question

The practice of accepting multiple cultures on their own terms is known as

answer

cultural pluralism

question

Ethnocentrism can be overcome in part by

answer

avoiding assumptions

question

Cultural differences appear in a number of important areas, including

answer

all of the above

question

In high-context cultures

answer

people rely more on nonverbal circumstances and cues to convey meaning

question

To convey meaning in a low-context culture such as the one existing in Germany, people rely more on

answer

explicit verbal communication

question

When it comes to decision-making customs, North American executives

answer

tend to focus on the results of the decisions they face

question

Compared to low-context cultures, high-context cultures tend to take a(n)__________ approach regarding the meaning of business contracts.

answer

more flexible

question

People in the United States generally

answer

view hard-earned material comfort as a worthy goal

question

Women executives who travel abroad

answer

may not be taken seriously as business people, depending on the culture

question

Asking a colleague "How was your weekend?" is

answer

accepted in the U.S., but considered intrusive in some cultures

question

Meeting a deadline is generally less important than building a relationship for business people in

answer

high-context cultures

question

When it comes to planning for the future,

answer

some societies tend to view it as a waste of time

question

Associating youth with strength and age with declining powers is

answer

common in the U.S., but not in many Asian societies

question

When adapting to other cultures, the "Golden Rule" is

answer

less effective than treating others the way they want to be treated

question

Learning about an unfamiliar culture

answer

is a worthy undertaking----even if you learn only a small amount.

question

If you will be living in another country where English is not the official language but you will be doing business in English, you

answer

will show respect by making an effort to learn the language

question

Letters from Japanese businesspeople tend to be ________ than those written in the United States

answer

less direct

question

In general, business correspondence in other countries is often ________ _______ than that written by U.S. businesspeople

answer

more formal

question

When writing for multicultural audiences, it is often helpful to

answer

use simple sentences and short paragraphs

question

When writing letters to businesspeople in other countries, you should

answer

make generous use of transitional words and phrases

question

When preparing a message to someone from another culture, you should

answer

be careful to express numbers and dates in the format used in that person's culture

question

When writing to audiences whose first language is not English, using humor is generally

answer

a bad idea since jokes usually depend on culture-specific information

question

Which of the following sentences contains an idiomatic expression?

answer

Making our monthly sales quota will be a piece of cake

question

To English-speaking U.S. listeners, Arabic speech may sound

answer

excited or angry

question

When speaking in English to people who use English as a second language, the best approach is to

answer

speak slowly and clearly

question

During conversations with non-native English speakers, you should

answer

do none of the above

question

When speaking with someone from another culture, avoid

answer

talking down to the other person

question

If you translate a message from English into another language, it is a good idea to

answer

have it back-translated

question

Communication and culture

answer

are so closely related that separating the two is virtually impossible

question

Cultural competency refers to

answer

the ability to adjust one's communication style to accommodate cultural differences

question

Most people belong to

answer

several different cultures

question

When it comes to core values

answer

many cultures have very little (or nothing) in common with others

question

Openness and inclusiveness

answer

are not characteristics of many cultures, whose members display a general unwillingness to accommodate outsiders.

question

Which of the following is not a common nonverbal difference among various cultures?

answer

tone of voice

question

Compared to younger employees, older workers

answer

can offer broader experience and high degrees of "practical intelligence"

question

Companies concerned that religious differences may cause friction among employees

answer

have, in many cases, forbidden employees from engaging in religious activities at work

question

Ability differences among employees and customers

answer

have led many companies to make websites more accommodating to persons with disabilities

question

When adapting to business cultures, a sense of humor

answer

can help people move past awkward and embarrassing moments.

question

If you are preparing to conduct business with others from a different culture,

answer

even a small amount of research and practice will help you get through most business situations

question

when writing to audiences who first language is not English, using plenty of transitions

answer

helps readers follow your train of thought

question

Citing numbers and dates

answer

Should be done carefully when communicating with audiences from other cultures

question

In conversations with others whose first language is not English, you should

answer

not interrupt, even if you do not understand or need to correct a misconception

question

In conversations with a nonnative English speaker with whom you have a longstanding business relationship, you notice that he consistently makes language mistakes that could hurt his credibility. In response, you should

answer

politely offer advice on the appropriate words and phrases to use

Chapter 3: Communicating in a World of Diversity – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards