question

set of organizational activities directed at attracting, developing, and maintaining an efficient workplace

answer

human resource mgmt

question

this reflects the organizaiton's interest in attracting, retaining, and motivating an efficient workplace

answer

human capital

question

-conduct job analysis -forecast demand for labor -forecast internal/external supply of labor -develop plan to match demand with supply

answer

name all of the steps in the human resource planning process?

question

set of individuals making up workforce of an organization

answer

human resource

question

existing employees with knowledge, skill, and ability to do job

answer

internal supply of labor

question

number and type of people available for hiring from the labor market at large

answer

external supply of labor

question

systematic analysis of jobs within an organization

answer

job analysis

question

description of duties and responsibilities of a job, its working conditions, and tools, materials, equipment, and info used to perform it

answer

job description

question

what a person needs to have for a job

answer

job specificaiton

question

listing each important managerial decision, person occupying position, estimate of how long a person will stay in a position before moving on, and person now qualified or will soon move into a position

answer

replacement chart

question

computerized system containing info on employee's education, skills, work experiences, and car-eer aspirations

answer

employee information systems

question

forbids disclosure in all areas of employee relationships, such as race and sex

answer

Title VII of the Civil Rights Act of 1964

question

when minorities and women meet/pass requirements of a job at a rate less than 80% of rate of majority group members

answer

adverse impact

question

gov't regulating company to make sure people are not disclosed

answer

= employment opportunity commission

question

outlaws discrimination in people less than forty years to work

answer

Age Discrimination in Employment Act

question

accommodate people AMAP with humans with disabilities

answer

Americans with Disabilities Act

question

this limits amount of punitive damages people can be treated with in lawsuits

answer

Civil Rts Act of 1991

question

used to intentionally seek and hire employees from groups underrepresented in organizations

answer

Affirmative Action Plan

question

this sets minimum wage and requires overtime payment for humans working more than 40 hours per week.

answer

Fair Labor Standards Act

question

this requires men and women to be paid the same as long as they have the same skills.

answer

Equal Pay Act of 1963

question

used to ensure financial security of pension funds by regulating how they can be invested

answer

Employee Retirement Income Security Act of 1974

question

this requires employers to provide up to 12 unpaid leave weeks for family/medical emergencies

answer

Family and Medical Leave Act of 1993

question

labor relations

answer

subarea within human resource mgmt

question

employee rt to vote for union

answer

National Labor Relations Act (or Wagner Act)

question

people joining together for common purpose/interest

answer

union

question

establised by Wagner Act to enforce its provisions

answer

National Labor Relations Board

question

this limits union power

answer

Labor-Mgmt Relations Act (or Taft-Hartley Act)

question

protecting workers from unsafe conditions

answer

Occupational Safety and Health Act of 1970

question

this occurs if someone makes unwelcome advances

answer

sexual harrassment

question

when the harrasser offers to exchange something of value for unwelcome favors, like giving someone a promotion if you go on a date with someone

answer

quid pro quo harrassment

question

acting inapproproate at work; telling off-colored jokes

answer

hostile work environment

question

when boss can fire you or you can quit whenever you want, but you must follow Title VII (forbids disclosure in all areas of employee relationships, like race and sex)

answer

employment at will

question

allowing gov't more access to you

answer

Patriot Act

question

process of attracting qualified persons to apply for jobs and organization is seeking to fill

answer

recruiting

question

considering present employees as candidates for openings

answer

internal recruiting

question

attracting ppl outside of the organizations to apply for jobs

answer

external recruiting

question

-application forms -tests -interviews -polygraph -drug tests -credit checks -references

answer

How do employers select human resources?

question

-wages -salary -commisison

answer

Name some different ways employees get paid?

question

amount of money paid to a commercial agent in a transaction

answer

commission

question

-bonus -merit salary system -pay for performance -profit/gainsharing

answer

name some incentive programs?

question

incentive program

answer

special pay program designed to motivate high performance

question

special payment made over and above the salary

answer

bonus

question

compensation and performance in nonsales jobs linked together

answer

merit salary system

question

individual incentive rewarding manager for productive output

answer

Pay for performance (or variable pay)

question

when company profits rise above certain level, bonuses to employees are distributed

answer

profit-sharing plan

question

incentive plan rewarding groups for productivity performances

answer

gainsharing plan

question

compensation other than wages and salaries

answer

benefits

question

if you get hurt at work, company pays for medical bills

answer

Workers' Compensation Insurance

question

retirement plan

answer

name one example of a benefit

question

used to refer to teaching operational/technical employees how to do the job from which they were hired

answer

training

question

training conducted when employee is at work

answer

on-the-job training

question

training conducted when employee is not at work

answer

off-the-job training

question

off-the-job training conducted in a simulated environment

answer

vestibule training

question

teaching managers/professionals skills needed for both present/future jobs

answer

development

question

evaluation of employer used to determine the degree to which the employee is performing efficiently

answer

performance appraisal

question

performance appraisal to which everyone around managers is evaluated to the managers, like co-workers

answer

360-degree feedback

question

worker's attitudes, beliefs, values, and behavior differed by gender, race, and other relevant characteristics (training/understanding about workers)

answer

workforce diversity

question

knowledge workers

answer

employers who are of value b/c of knowledge they posess

question

used to keep worker's skills fresh and continue to help the workers make money

answer

training and compensation up-to-date

question

person working for another organization or something else besides permanent or full-time basis

answer

contingent worker

question

temporary worker

answer

these people are usually hired from outside agencies, and don't get same benefits as permanent worker

question

contractor

answer

name one example of a contingent worker

question

group of people working together for shared job-related goals

answer

labor union

question

process of dealing with employees represented by union

answer

labor relations

question

process of negotiation between employees and group of employees aimed at agreements to regulate working salaries

answer

collective barganing

question

when employees temporarily walk off the job and refuse to work

answer

strike

question

when workers refuse to buy the products of a targeted employer

answer

boycott

question

work slowdown

answer

when workers perform jobs at a slower than normal pace

question

lockout

answer

when workers are denied action to employer's workplace

question

when Kara keeps the door to her office shut

answer

name one example of lockout

question

worker hired as permanent/temporary replacement for striking employee

answer

strikebreaker

question

when employee temporarily walks off the job and refuses to work

answer

strike

question

begins when union recognized as exclusive negotiator for its members, and union members meet with each other to agree on a contract.

answer

bargaining zone

question

resolving a labor dispute where 3rd party suggests, but doesn't impose sentiment

answer

mediation

question

opinion

answer

sentiment

question

method of resolving a labor dispute where both parties agree to submit to judgment of neutral party

answer

arbitration

Chapter 10 Notes- Human Resource Management and Labor Relations – Flashcards

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