E-mail message Test – Flashcards
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Which of the following is the best advice for writing the body of an e-mail message?
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To help the receiver act on the subject, discuss only one idea
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Business e-mail users must learn that e-mail can be dangerous because
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may become evidence in court
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Your e-mail messages and memos should have high skim value, which means
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information presented is easy to read and comprehend
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Which of the following statements best describes use of social networks by businesses today?
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Companies struggle with finding the right
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Bennett is sending an e-mail message about a change in procedure
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A new procedure for submitting work hours will go into
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Which of the following is the most appropriate closing for an e-mail message or memo?
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Please submit you report by August 1
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You are crafting a message for your corporate blog.
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Blog about topics that showcase your expertise and insights
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Samantha must use e-mail frequently to communicate
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Consider composing important messages offline
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Most e-mail messages and memos
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have nonsensitive topics and begin directly
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Which of the following is not a guide word used in e-mail messages and memos?
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Response:
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You are delivering your salary and benefits proposals for employees in your department to your supervisor.
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Interoffice memo
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Porter's company has decided to let employees use instant messaging (IM)
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Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages
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What is the current advice on the use of a greeting on business e-mail?
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Begin with a greeting to provide a visual cue and to show friendliness
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Business are storing and accessing ever more data along
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cloud computing
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Businesses have embraced podcasts for audio and video
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do not require to live presence, yet offer a friendly human face
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Experts advise that you use logrolling to maximize effectiveness
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you provide links to other sites or blogs on the Web that you find valuable and that are related to your business
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News professionals, educators, and corporate trainers create digital audio or video
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Podcasts
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Web 2.0
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allows users to t create content, review products, and edit
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You are using the corporate blog to respond to an business emergency
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Make the blog part of your overall effort tot communicate information regarding
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Which of the following is an advantage of IM
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It includes "presence functionality"
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Jackson is sending an e-mail message about an important
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Please Attend Staff Meeting August 15
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Some companies now use Twitter and other social media to monitor
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to market to other businesses
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Which of the following situations is most appropriate for sending an e-mail message?
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Chris must send the monthly sales data to his department
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Why do some employers forbid employees to use IM?
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Employers consider IM yet another distraction in addition to the interruptions caused
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Blogs have several internal communication purposes including
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providing information bout benefits or featuring profiles on key employees
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Because access to the Web is readily available, the dangers are obvious.
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Buzz may become more important that truth
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Why do bust employees choose to use RSS feeds?
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These feeds can be a time-saver, allowing users
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E-mail is the No.1 communication channel in business today.
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Consider the receiver
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If business writers want to demonstrate good netiquette
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ask permission before forwarding e-mail messages
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Which of the following is the best tip for replying to e-mail
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If you can't reply immediately, acknowledge
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The technological revolution of the last 25 years has resulted
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amazing productivity gains
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An e-mail message or memo usually ends with action information, needed dates, a summary
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closing thought
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Podcasts, blogs, and wikis
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Web 2.0
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Travis has asked you for some advice regarding the use of social networking
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Establish boundaries, and don't share information online that you wouldn't share openly in the office
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To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow
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Justify the right margin
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If you have to send a long message via e-mail, what is the best advice?
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Attach a document to the e-mail message, including identifying information in the body of the e-mail
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How are businesses using VPNs today?
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VPNS offer businesses secure access to company information from any worldwid elocation
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If a coworker is using a company computers to communicate with family members, what is best advice?
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Don't use company computers for personal matters
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What is the purpose of social bookmarking
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It helps users search, organize, manage, and store bookmarks on the Web with the help of metadata
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The biggest advantage of business blogs it ant
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they have the potential to reach a vast, far-flung audience
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The final element of an e-mail message should be
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your name
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Which of the following messages is appropriate to send via e-mail?
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An announcement of a change in a meeting date
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Which of the following statements about communication is the workplace is most accurate?
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Although today's workplaces are still far from paperless
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How do companies use wikis?
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Global companies share information between headquarters and satellites offices
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Which of the following is the best tip for preparing a podcast?
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Select a digital recorder, organize your message, and rehearse your delivery
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You must communicate up-to-date information immediately to customers who are digitally connected.
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Twitter
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You must contribute to projects on your departmental wiki
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Freely and severely criticize obvious errors by another contributor
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Good advice for e-mail is to use "top-of-screen" test, which means
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conveying your purpose in the subject line and first paragraph
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Which of the following represents a potential reward of using professional networking
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sites like LinkenIn are inexpensive, simple, and fast
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Which of these is the best recommendation for business
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Care about tone, correctness, and conciseness
