question

Which of the following is not one of the processes included in operational management

answer

finance

question

A supply chain is a global network of organizations and activities involved in

answer

Designing, transforming, consuming, and disposing of goods and services

question

Operational managers answer question of what, how, when, where and who by defining both the ___________ and ___________ aspects of the operational management system

answer

Capacity, facilities, and technology

question

Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next 3 to 10 years

answer

Structural aspects of operations management

question

Physical goods can be differentiated from services in the operations management process by

answer

Longer lead time and they can be inventoried

question

Which of the following functions would not have to think about processes

answer

All listed functions

question

Which of the following statements about operations management processes is NOT true

answer

Outputs of operation management processes are always tangible goods

question

Growth of the supply chain management perspective in operations management results from the advent of

answer

All of the listed options

question

During the mass production era operations management focused primarily on

answer

internal production

question

While there is overlap between op management and supply chain management the two are different in that

answer

operations management focuses on processes, supply chain management focuses on relationships and flows

question

Johnson Company makes widgets which it then sends to Smith Company. Smith company puts the widgets into packages. Smith company is considered by Johnson to be a

answer

Downstream product supplier

question

To an operations manager the "critical customer" is

answer

The person who has the greatest impact on design, sales, and growth opportunities for the product

question

Which functional activities are most related to operations management attempt to manage the flow of materials and information in a firm?

answer

Logistics, supply, and customer management

question

Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio which Lear then sells to Ford. From Ford's point of view, Jones Manufacturing is a _______

answer

Tier 2

question

Corporate strategic planning involves decisions related to

answer

What businesses should we be in?

question

Functional strategic planning involves decisions related to:

answer

What metrics should be used to ensure progress in operations management?

question

A well designed value proposition possesses four characteristics. Which of the following is NOT one of those characteristics?

answer

It offers the highest product quality in each quality dimension

question

Which of the following is not true about "order qualifiers"?

answer

All listed options are true qualifiers

question

Scantron Inc. claims that its competitors have to recall 10% of their products to fix detects, while it only has to recal 5%

answer

Conformance

question

Which of the following is considered a "process-related" competitive priority?

answer

Flexibility

question

Xanadu Inc claims that its manufacturing processes result in less green-house gasses than those of its primary competitors. This suggests that Xanadu has a focus on

answer

Sustainability

question

Which of the following is NOT considered a key characteristic of a core capability

answer

It does not need to be extendable to many market opportunities

question

When operational capabilities are consistent with and supportive of the value proposition and the outcomes describes the concept of

answer

Fit

question

A Vice President of Operations is interested in evaluating the impact of reducing expenses in manufacturing the firm's ROA

answer

Strategic Profit Model

question

You are an upper level manager in a firm and are concerned that corporate objectives are not effectively dissemaited throughout the organization and that line level managers do not take them account in making their decisions. Which of the following would best help you to try to correct this problem

answer

The balanced scorecard

question

Which of the following is a measure common to both the Strategic Profit Model and the SCOR model?

answer

Return on Assets

question

The performance measurement that would be most useful in measuring and describing supply chain processes would be

answer

SCOR model

question

Process thinking causes managers to address critical process elements including:

answer

All of the options are correct

question

Which of the following is not a basic activity type in process

answer

Reporting

question

You walk into a hair stylist shop. All stylists are busy and you sit in the waiting area. You are in which of the following process activities

answer

Delay

question

Most processes involve two basic types of flows

answer

Information flows and physical flows

question

A manager is currently unhappy with the capabilities of a particular process and wants to improve its capabilities. To accomplish this, the manager needs to focus on the process

answer

Structure

question

Joe Jones, Plant Manager at Waco Industries, told a friend that if it was necessary his plant could produce 1000 items a day if all conditions were just right

answer

Maximum capacity

question

Adam Smith described his company's process as follows. "Under ideal conditions we can produce 10,000 units a day. However, our normal production is 6,000 units a day. Today, we actually produce 8,000 units." Which of the following is true

answer

Utilization was 133% of effective capacity

question

The sequence below shows four operations for a computer chip assembly process and effective capacity of each?

answer

140 chips/hr

question

A bottleneck activity in a process is generally the activity with

answer

The least capacity

question

Little's Law suggest that the key to increased throughput is

answer

Shorter flow times

question

A short-term, highly focused effort for improving a process is known as a

answer

Kaizen event

question

Suppose you learn that a process has a long waiting time. Which of the following would decrease the waiting time

answer

Decrease utilization

question

One implication of increase utilization in a process is that

answer

Waiting time typically will go up

question

If a company is able to eliminate all source of variance in a process

answer

Non of the above options are true

question

An example of a short term capacity decision is

answer

Adding low-skilled labor

question

Which of the following statements about economies of scale is not true

answer

Economies of scale refers to the fact that as volume increases, total cost of production decreases

question

Which of the following process structures can produce the widest variety of products

answer

Job Shop

question

Which process type is not correctly matched with its descriptive characteristic

answer

Repetitive process-customized products

question

Zanda Corp desires to have a process structure that has cost advantage similar to continuous or repetitive processes, but wants to product greater variety than those processes normally allow

answer

Mass customization

question

Wanda Corp currently used a job shop process. It wants to maintain the advantages of this but increase effiency. Wanda should investigate:

answer

Cellular manufacturing

question

Jones Company has to make to order orientation. It most likely does not use

answer

Continuous process structure

question

Companies with a make-to-stock orientation are most likely to use which of the following process structures.

answer

Repetitive process

question

Choose the service type which is correctly matched with one of its characteristics

answer

Service Factory-facilities

question

Zanadu Corp has dedicated equipment and workers in a regularly sequence of activities. Zanadu has which type of operations layout

answer

Product layout

question

John Jones is unhappy because each product his company makes takes a unique route through the facility processing times, which tend to be high. His company most likely has a

answer

Process layout

question

A company needs to produce 400 units per day. There are 3 tasks to be completed, with a total task time of all 3 tasks of 6 minutes. The company should have

answer

3 workstations

question

A company needs to produce 1,000 units per day. There are 6 tasks to be completed, with a total task time of 12 minutes. The company should have

answer

25 workstations

question

A bakery has a choice of leasing different types of oven.

answer

20,000 cakes

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