Ch 9 Mult – Flashcards
Unlock all answers in this set
Unlock answersquestion
Which one of the following statements is true about conflict in relationships?
answer
Conflict is inevitable in all interpersonal relationships.
question
According to Eric Berne, games:
answer
hide the real issues in a conflict.
question
Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:
answer
win-win.
question
Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:
answer
win-lose
question
Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:
answer
lose-lose.
question
The most active and interpersonally constructive response to relational conflict is:
answer
Voice,
question
The most interpersonally constructive passive response to relational conflict is:
answer
Loyalty
question
Constructive conflict communication includes:
answer
Agenda building.
question
The ____ response to interpersonal conflict is both destructive and passive.
answer
Neglect
question
Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:
answer
asking questions for clarification.
question
Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?
answer
counterproposals
question
Desi then says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and it wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Now Desi and Consuela are engaging in what conflict pattern?
answer
cross-complaining
question
All of the following are distinct ways North Americans respond to relational distress EXCEPT:
answer
cognitive complexity
question
All of the following are forms of constructive communication EXCEPT:
answer
counterproposals
question
All of the following are forms of unproductive communication EXCEPT:
answer
validation of each other
question
The opposite or unproductive communication of dual perspective is:
answer
preoccupation with self
question
The opposite or unproductive communication of sensitive listening is:
answer
poor listening
question
The opposite or unproductive communication of useful metacommunication is:
answer
excessive metacommunication
question
The opposite or unproductive communication of recognition of each other is:
answer
cross-complaining
question
The opposite or unproductive communication of focus on specific issues is:
answer
kitchen-sinking
question
The opposite or unproductive communication of negative affect is:
answer
positive affect
question
The opposite or unproductive communication of frequent interruptions is:
answer
infrequent interruptions
question
The opposite or unproductive communication of self-summarizing by both parties is:
answer
summarizing the concerns
question
The opposite or unproductive communication of asking for clarification is:
answer
hostile mind reading
question
All of the following are five principles of interpersonal conflict EXCEPT:
answer
conflict can be destructive for individuals and relationships.
question
All of the following are conflict management skills. EXCEPT:
answer
look for points of disagreement
question
Each of the following are Japanese styles of negotiation EXCEPT:
answer
work to make sure that neither you nor the other person succeeds
question
All of the following are American styles of negotiation EXCEPT:
answer
push to reach decisions cautiously
question
The ____ stages of constructive conflict is marked by what Gottman calls agenda building.
answer
middle
question
In this stage, attention shifts to resolving the tension and partners engage in contradicting.
answer
later
question
All of the following are conflict management skills except:
answer
listening mindlessly
question
In regards to on the job conflict, it is ____.
answer
coommon
question
In this stage, the foundation of constructive management of conflict is established long before a specific disagreement is aired.
answer
early
question
In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.
answer
middle
question
In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.
answer
later
