question

) The tendency of a person to feel good about himself and the rest of the world is known as:

answer

extraversion.

question

John works as an associate manager in a consulting firm. He is liked by most of the employees because he is open, empathetic to their problems, and very friendly. Which of the following best describes John's personality?

answer

High on extraversion

question

Managers who score low on extraversion are

answer

called introverts

question

) Ross is a senior accountant in an audit firm. He is always angry and keeps complaining about the quality of work he receives, the pressures imposed by his superiors, the culture of the organization, and his inability to handle stress. Ross scores

answer

. high on negative affectivity

question

The tendency of a manager to get along well with other workers is known as: A. positive affectivity.

answer

. agreeableness.

question

Wally is often criticized by his manager as an individual who lacks direction and self-discipline. If this opinion is true, Wally would score:

answer

low on conscientiousness

question

CEO's of major companies often exhibit

answer

. high conscientiousness

question

Managers who initiate major changes in their organizations are often high on

answer

openness to experience.

question

Ray is a manager of a fiscal office in a public hospital. He must ensure that all departments and units follow the hospital's rules and regulations pertaining to budgets, spending accounts, and expense reimbursements. Which of the following personality traits can be an asset for Ray?

answer

Low openness to experience

question

The fate of every individual is decided before he/she is born, and there is nothing one can do to change it." An individual who believes in this phrase would: A. score high on openness to experience.

answer

have an external locus of control.

question

Grace believes that she is competent, deserving, and capable of handling most difficult situations. Grace has:

answer

. high self-esteem.

question

According to David McClelland, the extent to which a manager has a strong desire to perform challenging tasks and to meet personal standards of excellence is known as:

answer

the need for achievement

question

) Kevin is a media manager at an advertising firm. He is always concerned about maintaining good relations with both his superiors and subordinates. This has had a negative impact on his team's performance on many occasions. Kevin would score high on:

answer

the need for affiliation

question

According to David McClelland, the extent to which a manager has a strong desire to control and influence others is known as:

answer

the need for power.

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A manager's personal conviction about lifelong goals is an example of

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a terminal value.

question

A manager's personal conviction about ways of behaving is an example of:

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. an instrumental value

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All of the following are examples of terminal values EXCEPT

answer

courage.

question

Which of the following is an example of an instrumental value

answer

. Capability

question

All of the following are examples of instrumental values EXCEPT

answer

inner harmony.

question

All of the following are examples of instrumental values EXCEPT:

answer

social recognition.

question

A manager who is self-reliant and self-sufficient is expressing which type of instrumental value?

answer

. Independence

question

Upon joining a new firm, Carrie understands from her colleagues that the organization places a high value personal integrity and does not tolerate any sort of unethical behavior. Such unwritten, informal codes of conduct are referred to as:

answer

norms.

question

A manager wants to make a lasting contribution to her organization is expressing which of the following terminal values?

answer

Sense of accomplishment

question

An employee who is hard working and aspires to a higher level in the organization is expressing which type of instrumental value

answer

Ambition

question

The collection of feelings and beliefs that a manager has about his current position is referred to as:

answer

. job satisfaction

question

Managers who perform "above and beyond the call of duty" behaviors do so because they have:

answer

high job satisfaction

question

The collection of feelings and beliefs that managers have about their organizations is known as:

answer

organizational commitment

question

Which of the following would NOT directly affect the level of job satisfaction in a country?

answer

Climate

question

) A feeling or state of mind is called a(n):

answer

mood

question

People who are _____ are especially likely to experience positive moods

answer

high on extraversion

question

An intense, relatively short-lived feeling is called a(n):

answer

. emotion.

question

Giorgio is very upset with his co-worker Petra, who has made errors in her work that cause Giorgio to have to work late. Giorgio is experiencing a(n):

answer

emotion.

question

Subordinates of managers who experience _____ moods at work tend to _____.

answer

positive; be more creative under certain conditions

question

The ability of a manager to understand and to manage her own emotions and the emotions of others is known the manager's:

answer

emotional intelligence.

question

Janet is appreciated by her colleagues for her ability to understand the moods and emotions of people around her. She is also able to cope with feelings of stress and anxiety that she feels occasionally because she clearly understands her own personality. Which of the following is being described here?

answer

Emotional intelligence

question

) Recent theorizing and research suggest that managers' emotional intelligence may be especially important in:

answer

increasing employee creativity.

question

An organization's culture is most like its

answer

personality.

question

The "ASA" framework concerns:

answer

attraction - selection - attrition.

question

Kenneth is interviewing a group of equally qualified employees for his new retail outlet. According to the ASA framework, he is most likely to hire an individual who has:

answer

. a personality similar to his own.

question

Which of the following posits that when founders hire employees for their new ventures, they tend to choose employees whose personalities are similar to their own?

answer

. ASA framework

question

Attraction-selection-attrition processes are most evident in:

answer

small firms

question

_____ are unwritten, informal rules or guidelines that prescribe appropriate behavior in particular situations

answer

Norms

question

According to the ASA model, it is clear that _____ can have profound and long-lasting effects on organizational culture

answer

founders of an organization

question

Managers maintain and transmit culture through all of the following EXCEPT

answer

technology.

question

The process by which newcomers to an organization learn the values and norms is:

answer

organizational socialization.

question

As a result of their _____ experiences, organizational members internalize an organization's values and norms and behave in accordance with them not only because they think they have to but because they think that these values and norms describe the right and proper way to behave.

answer

socialization

question

Raw recruits into the military go through a rigorous process that aims at submerging their individuality for the common good of their unit. Such processes are examples of:

answer

socialization.

question

Rites of _____ determine how individuals enter, advance within, or leave the organization.

answer

passage

question

Rites of ______ might be shared announcements of organizational successes, office parties, and company cookouts

answer

integration

question

Raw recruits into the military go through a rigorous process that aims at submerging their individuality for the common good of their unit. Such processes are examples of rites of

answer

passage.

question

XYZ Company holds an annual 4th of July picnic. In addition to giving employees a chance to have fun, top management also presents award to top performers. This is a rite of

answer

enhancement.

question

Which of the following is an example of rites of integration?

answer

Thanksgiving party

question

Employee promotions at ABC Company appear in the local newspaper. This is an example of:

answer

a rite of enhancement.

question

How workers in a particular organization dress is part of the organization's:

answer

language.

question

All of the following are major managerial functions EXCEPT:

answer

rationalizing.

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