CH 2 Managing People and Work

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Which of the following is true of centralization in an organization?
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Authority is concentrated at the top of the managerial hierarchy.
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Which of the following statements indicates that Megabytes Inc. has implemented an organic structure?
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At Megabytes, authority is decentralized to middle and first-line managers.
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The management theory that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources is called:
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management science theory.
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According to Taylor, the production process becomes more efficient with:
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an increase in division of labor through specialization.
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Which of the following statements is consistent with the principles of scientific management?
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Increase job specialization in order to make the production process more efficient.
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The line of authority in an organization is:
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the chain of command extending from the top to the bottom of an organization.
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Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.
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an organizational chart
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In the context of human relations movement and related studies, who among the following is a “ratebuster?
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A person performing above the work group performance norm
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Henry Fayol believed that in order to increase the efficiency of the management process it is essential that:
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all organizational members are entitled to be treated with justice and respect.
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Which of the following is an example of a company’s standard operating procedure?
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A compulsory practice of employees cleaning their work areas at the end of each day
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According to Henri Fayol, esprit de corps refers to:
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shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
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_____ is the performance gain caused by two or more departments coordinating their efforts.
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Synergy
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In a bureaucracy, a manager’s formal authority derives from:
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the position he or she holds in the organization.
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EZtronics’ approach to management is consistent with Theory Y because:
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managers at EZtronics have created a work setting that allows workers to exercise initiative.
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Managers who accept the assumptions of Theory X:
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closely monitor workers to make sure that production is not affected.
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Job specialization refers to:
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the process by which division of labor occurs as different workers gain expertise in tasks.
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_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.
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Contingency theory
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_____ refers to a system where small workshops run by skilled workers produce hand-manufactured products.
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Crafts production
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_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.
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Bureaucracy
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The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol’s principle of:
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subordination of individual interests to the common interest.

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