Ch. 2 Introduction to Interpersonal Communication – Flashcards
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Which of the following is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?
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Video conference
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Which of the following is most likely to be used for team conversations, and is typically less rich than one-to-one phone conversations because many participants do not provide cues continuously during the conversation?
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Conference call
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_____ is the "ability to accurately pick up on emotions in other people and understand what is really going on with them."
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Empathy
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Which of the following is most likely to be used for one-to-one conversations between parties in different locations, and is a fairly rich communication channel to quickly discuss and clarify workplace issues?
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Phone conversation
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_____ involves favorable explanations for why others have behaved in a certain way.
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Mitigating information
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Which of the following communication channels is low in richness but high in control?
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Email
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Which of the following is most likely to be used for team meetings or sales presentations and is a richer form of interacting than conference calls but typically requires more coordination due to technology requirements?
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Webinar
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_____ is the "ability to use your awareness of emotions and those of others to handle interactions successfully."
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Relationship management
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Which of the following is most likely to be true about the people who exhibit high self-management?
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They spend a higher percentage of work conversations on work-related topics with a focus on solutions.
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Which of the following communication channels is low in control but high in richness?
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Videoconference
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When addressing thinkers, one should:
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focus on dispassionate, and conclusive arguments.
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Which of the following is most likely to be a communication preference of an intuitor?
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An intuitor moves from topic to topic.
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________ are future-oriented, out-of-the-box thinkers. When communicating with intuitors, take more time for discussion and don't overemphasize the details.
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Intuitors
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When communicating with intuitors, one should:
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take more time for discussion and don't overemphasize the details.
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Which of the following is most likely to be a communication preference of a thinker?
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A thinker avoids exaggeration and big claims, and is precise.
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A communicator may have a difficult time sending a message due to physiological constraints such as stuttering, sickness, or other temporary or permanent impairments. A noise caused due to these reasons is known as a _____ noise.
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physiological
