question

An effective way to deal with change and innovation

answer

Have the courage to follow your ideas

question

Which of the following is NOT a supertrend shaping the future of business?

answer

Information becoming a competitive advantage

question

A change that is made in response to arising problems or opportunities

answer

Reactive change.

question

Which of the following is an example of a proactive change?

answer

Ciara explores improvements in bonus structures with her staff and begins to implement them prior to any serious discontent on the part of the staff.

question

Wal-Mart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.

answer

Proactive

question

Which of the following is an example of a force for change originating outside the organization?

answer

Social pressures

question

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example of a(n) ______ change.

answer

Technological

question

The increasing diversity of the American workforce is an example of a(n) ______ change.

answer

Demographic

question

Inside forces for change include which of the following?

answer

Turnover

question

Arizona Pottery is having a difficult time finding inexpensive labor, which it attributes to an unfriendly climate toward Hispanics since the passage of tough illegal immigration legislation in that state. This is an example of a(n) ______ change.

answer

Social and political

question

With the recession and the accompanying high levels of unemployment, La Russo's Italian Ice has had its choice of employees to support its growth. This is an example of a(n) ______ change.

answer

Market

question

Recently many older workers who had planned to retire soon decided to keep working longer. This is an example of a(n) ______ change.

answer

Social or political

question

Which of the following is NOT an inside force that is an indicator for an organization that change might be needed?

answer

Increased competition

question

The human resource department at The Book Source has just calculated the absenteeism rate for 2010, and it is 25% higher than it was in 2008 and 2009. Managers should

answer

investigate whether employees have become dissatisfied with their jobs.

question

Non-managerial employees at Romero Manufacturing belong to a union. The union has come close to striking several times over the years and labor negotiations have recently been very tense. Romero likely needs to focus on changing

answer

forces originating inside the organization.

question

Laredo Insurance is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident. Laredo most likely needs to focus on changing employee

answer

skills.

question

Employees might feel they are being underpaid for what they do, even if pay and benefits are superior to the competition. Here, managers must change

answer

perceptions.

question

Which of the following is NOT an area in which change is often needed?

answer

Information

question

Maid to Clean is considering implementing a system that will pay the cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to insure quality. Managers believe that this will reduce labor costs. Maid to Clean is focusing on changing employee

answer

performance.

question

Smart Office Furnishings has had several incidents lately in which its drivers became lost when attempting deliveries. The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions. Smart Office Furnishings probably needs to change its

answer

technology.

question

Yoga Productions is in the process of cross-training all of its entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations. The company is changing its

answer

skills.

question

Falcon Touring Bikes recently instituted cross-functional teams to develop new products. Team members are spread across the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in ______ involving

answer

technology; teams meeting "virtually" through electronic media.

question

The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music.

answer

strategy

question

The set of techniques used for implementing planned change to make people and organizations more effective is called

answer

organizational development.

question

Organizational development is often put into practice by a

answer

change agent.

question

Which of the following is NOT one of the primary uses of OD?

answer

Improving recruitment

question

In which of the following situations would OD techniques be the most helpful?

answer

Assisting employees in dealing with stressful situations

question

Javier, an OD consultant, is designing a survey of employee attitudes to be given to workers at Radar Security. Javier is conducting the ______ stage of OD.

answer

diagnosis

question

The question "What shall we do about the problem?" would most likely be asked during the ______ stage of OD.

answer

intervention

question

Shreya, an OD consultant, is working with the members of a cross-functional team to help them build cohesiveness and practice skills to function better as a team. Shreya is conducting the ______ stage of OD.

answer

intervention

question

Ben, an OD consultant, is visiting Rainwater Supplements a year after he assisted them in making changes to their employee incentive plan. Now he is comparing sales and turnover data from the last three years to the current year. Ben is in the ______ stage of OD.

answer

evaluation

question

Which of the following circumstances is likely to increase the success of OD?

answer

Support of top managers

question

Cynthia Barton Rabe, a former innovation strategist for Intel, suggests that too much ______ can kill innovation.

answer

knowledge and experience

question

Which of the following is NOT one of Scott Berkun's seeds of innovation for organizations?

answer

Philanthropy

question

A technological innovation is generally a(n) ______ innovation.

answer

product

question

A managerial innovation is generally a(n) ______ innovation.

answer

process

question

A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

answer

process

question

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation.

answer

process

question

The creation of products, services, or technologies that modify those that already exist is called ______ innovation.

answer

incremental

question

Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

answer

radical

question

Rodeo Drive Cosmetics recently introduced a new acai berry lip balm. Nikhil, director of new product development, has just reviewed the dismal results. It appears that Nikhil's team did adequate research on the product's acceptance by consumers prior to its introduction and is equally troubled. Nikhil should

answer

reward his team for their effort.

question

Which of the following is NOT a way to encourage innovation?

answer

Withholding raises and promotions when innovation attempts don't work out.

question

In your efforts to gain allies and overcome employee resistance, excellent ______ will be a key to fostering innovation.

answer

execution

question

Which of the following sequences best describes how a manager can foster innovation in an organization?

answer

Recognize problems, gain allies, overcome resistance, execute well

question

Which of the following is NOT an interacting factor that affects the level of resistance to change?

answer

Longevity of the change agent

question

The reintroduction of a familiar practice within the same organization is called a(n)

answer

adaptive change.

question

Employees are likely to see an adaptive change as

answer

least threatening.

question

At Monarch Toys, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change.

answer

adaptive

question

Micky, a manager in a snowboard store, is changing the work schedule of his long-term employees for the annual fall sale, the shop's busiest time. He is using the same basic schedule as last year. Micky should expect that his employees will be

answer

hardly upset, or not upset at all.

question

A change that represents the introduction of a new practice to an organization but that is not new to the industry is called a(n)

answer

innovative change.

question

An innovative change involves ______ complexity, cost, and uncertainty.

answer

moderate

question

Prairie Bank has decided that tellers must rotate through a new weekend shift on Saturday afternoons since several of its competitors in the area have recently begun to offer these hours to customers. This is a(n) ______ change.

answer

innovative

question

Introducing a practice that is new to the industry is called a(n) ______ change.

answer

radically innovative

question

Lake City Documents has decided to hire enough drivers to pick up and deliver documents for their customers within two hours of a service order, hoping this practice will give them a significant advantage over the competition, none of whom have adopted such a practice. Lake City is introducing a(n) ______ change.

answer

radically innovative

question

Which of the following is NOT a leading reason that employees resist change?

answer

Lack of personal ethics

question

Lewin's change model consists of

answer

three stages: unfreezing, changing, and refreezing

question

During Lewin's changing stage, managers should

answer

give employees new models for behavior.

question

During Lewin's refreezing stage, managers should

answer

reinforce the desired change in the employees.

question

The process by which a company compares its performance with that of high-performing organizations is called

answer

benchmarking.

question

Kotter proposed which of the following for organizational change?

answer

Eight steps for leading organizational change

question

______ is an emotional/behavioral response to real or imagined threats to an established work routine.

answer

Resistance to change

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