CBA 396 Chapter 4 – Flashcards
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We are each born with a unique culture
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False
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International business managers need to be able to communicate across cultural borders, even if they don't speak foreign languages.
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True
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Anthropologist E. T. Hall suggests that to learn another culture, you need to spend two weeks in it with a training program.
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False
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When operating in other cultures, if we realize that, underneath it all, we are all the same, we will be fine.
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False
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Business makes few costly mistakes in product introductions into foreign markets.
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False
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In human resources, laws administered by the Equal Employment Opportunity Commission, (EEOC) allow an American company to be successful on the cultural front in all foreign labor markets.
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False
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Cultural attitudes toward change can influence the acceptance of new production methods.
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True
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Leadership traits may vary some by culture, but underneath they build on the idea that all people want to be led and directed.
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False
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Although some business areas are affected by culture, accounting and finance are objective and thus universal
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False
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When we use cultural frameworks to build our understanding of another culture, we use our own culture as an implicit reference point.
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True
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Hall's high-and low-context framework is based upon communication styles.
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True
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In Hall's use, context is the irrelevant environment in a communication act
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False
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Low-context cultures such as the United States have explicit communication patterns
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True
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Low-context cultures tend to be polychronic, with a lot going on at one time.
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False
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In high-context cultures, people tend to form long-lasting relationships that endure over time.
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True
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Hofstede's individualism-collectivism dimension measures the degree to which people tend to be integrated into groups
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True
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The United States and Canada are small power distance countries because they expect a level playing field, socially, at least at the ideal level.
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True
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Hofstede's framework is based on social science theory.
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False
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Feminine cultures in Hofstede's dimensions care about relationships and are not focused on business success. It is quality of life that matters.
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False
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Hofstede describes his Confucian dynamism dimension as dealing with Virtue regardless of Truth.
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True
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Trompenaars' dimension of universalism vs. particularism measures whether rules or rewards regulate behaviors.
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False
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Trompenaars' dimension of individualism vs. communitarianism differs greatly from Hofstede's individualism-collectivism dimension.
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False
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The specific-diffuse dimension has to do with social patterns for child rearing
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False
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Your neighbor's business is cutting down an acre of first-growth, virgin forest and planting a lawn and garden beds at its HQ. You are likely to be in an Anglo culture, where domination of nature seems normal
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True
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Trompenaars' achievement vs. ascription dimension describes social status based on what one does or who one is. The United States is a culture in which people build who they are through work, so its social status tends to be based on ascription
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False
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A culture's aesthetics is the sense of moral behavior taught to the young
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False
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Religion is not an important aspect of culture in countries that are secular and have split the church from the state
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False
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Material culture describes how people make things, who makes what, and why.
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True
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Spoken language does not demarcate culture, but body language does
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False
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Gift-giving across cultures is a simple kindness and need not be complicated with attempts to understand. The act of generosity says everything in and of itself.
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False
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Culture includes everything objective, and religion contains values and is thus not a part of culture
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False
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Leadership is universal; all people want to be led by a strong leader.
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False
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Human rescources are influenced by cultural values b/c values are the foundation of motivation and evaluation
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True
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There are few cultural misunderstandings in the discipline of marketing
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False
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Material culture includes all human-made objects
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True
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The unspoken language can't tell the international manager something that the spoken language does not
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False
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There are 3 main classes of social institutions, based on the conditions of their formation: Family, Kinship, and Free Association
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False
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The family is the basic unit of institutions based on free association.
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False
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Facebook is a social institution based on free association
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True
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"When in Rome, do as the Romans do" is a solid, moral guideline.
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False
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Culture is a group of shared worldviews, social rules, and interpersonal dynamics that is
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learned, interrelated, and shared
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Culture includes everything but
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A) Religion B) Religion and politics C) Higher education and universal values **D) NONE OF THE ABOVE<<<<------
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Culture plays a significant role in the discipline(s) of:
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leadership, accounting, finance, marketing, human resources, and production
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As we use the frameworks to help us understand culture, it's important to remember that frameworks:
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are comparative, with our own culture being the reference point.
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Referring to Hall's high-and low-context framework, in a high-context culture,
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the context carries much of the communication.
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Monochronic time is best illustrated by
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university scheduling patterns
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In low-context cultures
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what you say tends to be what you mean, in that communication tends to be explicit
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In high-context cultures, face-to-face relationships tend to be important and:
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A. knowledge is situational. B. decisions focus around personal relationships. C. long term. **D. ALL OF THE ABOVE
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Individualism-collectivism measures
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the degree to which people in the culture are integrated into groups
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That almost everyone in the United States self-identifies as middle class suggests that
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the United States measures small on the power distance dimension
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In a small power distance culture:
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first names are likely to be used in the office because the ideal is equality.
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Uncertainty avoidance describes man's search for Truth, according to Hofstede, because
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it describes how comfortable the culture's members feel in an unstructured situation
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Hofstede's long-term orientation tends to be found in:
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Asian cultures and Brazil
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Hofstede's masculinity-femininity dimension suggests that, as an international manager, you might well
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find men and women equally ready to assume leadership roles in a feminine culture
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Most developed nations have
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high individualism
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Trompenaars' particularist dimension describes a culture in which
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Context is considered when the rules are applied Relationships rather than rules regulate behaviors (Both B and C)
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In an affective culture (Trompenaars), emotions are seen as
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responses to be freely displayed
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An achievement culture is one in which members are:
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rewarded for what they do, what they have accomplished, and so what they are.
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According to Trompenaars, a culture's attitude toward the environment can range from:
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control over the environment to harmony with it
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A culture's sense of beauty and taste is:
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expressed in the culture's art and music and important for international managers to know about.
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Musical tastes vary across cultures
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which is why they need to be understood by marketers who use music in commercials
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Lack of folklore knowledge is illustrated by
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Smirnoff's use of a Che Guevara image in Cuba, because Che is a national hero there. Apple's use of an image of the Dalai Lama, because it offended China, where the government sees the Dalai Lama as a political dissident. (A and B)
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Understanding the religious beliefs of foreign markets is:
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useful, because religions affect attitudes and beliefs across cultures
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Material culture includes
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what people in the culture make, such as tools, art, and everything material
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In order to really understand another culture:
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both the spoken and unspoken languages are important to understand.
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Gift-giving in many cultures is marked by
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specific etiquette and meaning that may be markedly different from what the international manager knows in the home culture.
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Kinship and free association are
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social institutions found in all societies and categorized by the conditions of their formation
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Facebook is:
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an organization based on free association
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One danger of using the culture frameworks introduced in Chapter 4 is that if we apply them prescriptively
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We'll limit rather than enrich our perceptions. Our perceptions will become stereotypes, however sophisticated. (B & C)
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The presence of tattoos suggests social outcasts universally, based on:
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Nothing, because this statement is not accurate.
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Because of their close linkage, sociologists often combine the terms:
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social and cultural
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When you assert that a certain aspect of your own culture is superior, you are probably exhibiting:
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ethnocentric behavior
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E. T. Hall suggests that to learn another culture, you have to undergo extensive training or spend
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a lifetime in the other culture
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Production managers have discovered that their introduction of new production methods across cultures is affected by varying attitudes toward:
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Change
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Accounting controls directly relate to a culture's assumptions about
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the basic nature of people
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Two basic ways to understand the role of leadership are as providing direction for a collection of individuals and as
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integrating a group
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Leadership may be influenced by sociocultural forces, and its model might be:
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paternalistic, heroic, integrative, or directive
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The only cultural framework described in the text that is based on communication styles is:
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Hall's high and low context
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Hall suggests that communication tends to be implicit and indirect in
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high context (HC).
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Monochronic cultures tend to be
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low context (LC)
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In high-context cultures, relationships tend to be
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long term
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Hall's high and low context is based upon communication styles and specifically on the role of:
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Context
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In HC cultures, time tends to be:
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polychronic.
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Whereas Trompenaars was trained as an economist, Hofstede and Hall were trained as
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anthropologists
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If people belong to strong, cohesive in-groups that look after them in exchange for loyalty, the culture is likely to be
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collectivist
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In some countries people are relatively loosely connected and tend to focus on themselves and their immediate family. Hofstede would describe these countries as:
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individualistic
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The extent to which members of a society expect and accept that power is to be distributed unequally is termed by Hofstede as
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power distance
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Hofstede's measure of the amount of effort a society puts into ordering the environment and avoiding ambiguity is termed
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uncertainty avoidance
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The masculine-feminine dimension is about
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the gap between men's and women's roles in the culture
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A term Hofstede uses to describe long-term orientation is:
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Confucian dynamism
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The characteristics of Hofstede's long-term orientation include
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social order and hierarchical relationships
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Latin and Asian countries' scores on Hofstede's power distance dimension are relatively large and relatively low on
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the individualism dimension
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The Trompenaars dimension that describes a society whose rules regulate behaviors for all members and are applied evenly is:
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universalist
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If people consider the context and relationships when they make decisions about the application of rules, they are likely to be:
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particularist
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The specific-diffuse dimension looks at:
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attitudes toward public and private life.