The text describes criteria for manual workers, such as quality, quantity, attendance and punctuality, as well as a list of quality standards for managers, including store cleanliness, efficiency, safety, and adherence to budget. The question is whether Jennifer is correct in suggesting that both workers and managers should be formally evaluated. The answer is yes, Jennifer is correct because it is necessary to evaluate employees and managers formally.
By conducting a formal performance appraisal, both the manager and workers will gain an understanding of the scope of the appraisal, as well as translate the employer's goals into specific employee goals that align with the objectives of the Carter Cleaning Company. This includes guidelines for appraisal, standards of performance, and actionable steps to be taken based on the appraisal results. If any deficiencies are identified, a plan will be developed during an appointm
...ent with the manager and workers to make corrections. Positive feedback, such as a promotion or salary increase, may result from a successful appraisal. It is essential to reinforce correct actions taken by both managers and workers.
Training and counseling are necessary for addressing negative feedback.
Question 2
To improve worker and store manager performance, the suggestion is to develop an appraisal method that measures work output, based on actual job duties. The appraiser should be the store manager who provides feedback. Graphical scales are recommended as they provide easily interpretable data with a range of preferred traits for performance evaluation.
The Carter Cleaning Company has a set of branch-wide goals. These include cleanliness, work safety, work efficiency, and financial management. Since there are no departments, the goals are discussed at the
branch level. Each branch has the same structure, which means that the job description of store managers should achieve the same expected results.
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