question

T/F: The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control

answer

True

question

Operations control includes all of the following except

answer

basic research

question

In a service industry such as a package carrier, the ____ of the conversion process is usually small or none at all.

answer

magnitude

question

A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft. What type of layout is most likely in this factory?

answer

Fixed position

question

During the process of operational planning, management must compare market demand with

answer

capacity

question

Given that ABC is dedicated to operations control, the management must have incorporated all of these aspects of operations control except

answer

selling

question

T/F: When compared to manufacturing resource planning (MRP II), enterprise resource planning (ERP) is more sophisticated and can even monitor inventory at a supplier's location.

answer

True

question

An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called

answer

product design

question

The period of time over which an operational plan will be in effect is known as a

answer

Planning Horizon

question

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer. Management appoints a team to convert this cat food idea into an actual product. This process is called

answer

design planning

question

T/F: When using PERT, the critical path is the sequence of production activities that takes the longest time from start to finish.

answer

True

question

Which of the following is not a possible cause of only a small increase in America's recent productivity growth rate?

answer

Increased investment in new equipment

question

To ensure that work flows according to schedules, operations managers use a procedure called

answer

follow up

question

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

answer

30

question

T/F: The cost of running out of inventory is referred to as a holding cost.

answer

False

question

The major resource or resources that comprise the major input for a conversion process is often referred to as the

answer

focus

question

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

answer

an analytical process

question

The examination of work in process for the purpose of controlling quality is called

answer

inspection

question

T/F: Automation is characterized by low initial costs and high operating costs.

answer

False

question

T/F: Texaco uses a synthetic process when it refines crude oil

answer

False

question

T/F: An FMS combines computer-related software and hardware into the service sector organizations.

answer

False

question

The ____ is the sequence of production activities that takes the longest time from the beginning until completion.

answer

Critical Path

question

For ABC, using the Baldrige award criteria could result in all of the following except

answer

Form Utility

question

However, his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

answer

stock-out

question

T/F: In supplier selection, the main idea is to find the highest-quality materials available.

answer

False

question

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

answer

Focus

question

T/F: An analytical process breaks raw materials into different component parts.

answer

True

question

T/F: The Employee Retirement Income Security Act passed in 1974 requires firms to provide a retirement plan for their employees

answer

False

question

T/F: Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.

answer

False

question

All of the following are examples of employee benefits except

answer

an end of the year bonus

question

A government agency has assigned a staff member to investigate complaints about employment discrimination at Shadows and Sun, Inc. The staff person probably works for the

answer

EEOC

question

One organization carefully observes candidates' mannerisms, another uses gut feelings, and still another compares the candidates' grade point averages when making a ____ decision.

answer

Selection

question

T/F: Job analysis is the list of qualifications required to perform a particular job.

answer

False

question

Universal Dynamics Corporation recently was awarded a $150,000 federal contract. Thus, the government requires the corporation to engage in affirmative action related to

answer

Recruitment and Selection

question

Two useful tools for estimating the supply of needed human resources are the

answer

replacement chart and skills inventory

question

HRSI hopes that all companies can downsize simply by attrition, a word that, in this context, refers to

answer

people leaving the company

question

T/F: Subjective appraisal methods use some measurable quantity, such as dollar volume of sales, as the basis for assessing performance.

answer

False

question

T/F: No federal law forbids age discrimination against people younger than 40.

answer

True

question

Maintaining human resources involves which of the following?

answer

Compensation

question

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

answer

Problem Solving

question

T/F: OSHA is charged with enforcing Title VII

answer

False

question

Critics of comparable worth argue that

answer

the market has determined the worth of certain female-dominated jobs

question

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

answer

Objective

question

The development phase of human resources management consists of two important activities: (1) training and development (2) and

answer

appraising performance

question

Herzberg recognized only two dimensions:

answer

Motivation and Hygiene

question

Which of the following is an example of Herzberg's motivation factors?

answer

Responsibility

question

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, EastWest Bank has established a two-year severance pay package. Theoretically, the bank is motivating employees to stay with the company through

answer

Negative reinforcement

question

A manager who believes that employee motivation depends on how much we want something and on how likely we think we are to get it is using

answer

Vroom's expectancy theory.

question

As the employees form teams at GRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development

answer

Norming

question

T/F: Frederick W. Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies

answer

False

question

Jon has the chance to be promoted into a higher paid management position if he exceeds his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

answer

motivation; morale

question

All of the following are examples of Herzberg's motivation factors except

answer

working conditions

question

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths

answer

Type A

question

The Hawthorne studies showed that ____ are equal to salary motivation

answer

Human Factors

question

According to Theory X by McGregor, managers assume that employees

answer

dislike work and need to be controlled.

question

The need for self-actualization concerns an employee's desire for

answer

becoming the best there is.

question

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths. These companies are examples of ____ firms.

answer

type z

question

T/F: According to the hierarchy of needs concept, people satisfy their needs in order of importance.

answer

True

question

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?

answer

They do not explain why or how motivation is developed and sustained.

question

All of the following are examples of hygiene factors that can cause dissatisfaction except

answer

acheivment

question

T/F: Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

answer

False

question

T/F: Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

answer

False

question

T/F: Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

answer

False

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