Business midterm – Flashcards
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Good friends Bernie Samples and Susan Randle each studies accounting in college. Recently they decided to work together as co-owners of a small accounting firm. This is an example of
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Partnership
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Walmart, exxonmobil, intel, and virtually all other large companies in the U.S. are organized as
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C corporations
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Which of the following strategies are recommended for small business owners to succeed over the long term
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Develop a business plan, gain experience, educate yourself, and learn from others
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the majority of new small business owners rely heavily on ____ to finance their startups
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personal sources, including family, friends, and credit cards
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An_____ occurs when two companies agree to combine operations to form a new company
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merger
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One characteristic many successful entrepreneurs share includes
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vision
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______ is the contractual relationship in which an established firm supplies another business with unique resources in exchange for payment and other considerations
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franchising
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Overhead costs for small business
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Are often lower than they are for big companies, giving small businesses a competitive opportunity
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the most effective way to form a general partnership is
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to develop a written partnership agreement
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a ___ is a legal entity created by permission of a state or federal government
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corporation
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Jacob currently works as a manger at a major corporation but has been thinking about quitting to start his own business. which of the following reasons would most likely explain Jacob's interest in making this major career change
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He wants to have more independence and flexibility than his corporate position allows
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A key advantage of a sole proprietorship is that
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IT IS EASY AND INEXPENSIVE TO FORM this type of business
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What are some of the threats which face the average small business
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lack of experience
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sole proprietorships make up over _____ of all businesses
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70%
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Cynthia is a successful business woman who has amassed a large amount of money by investing in companies with the potential for rapid growth...... WHile she is excited about the possibility of helping these businesses grow, her primary motivation is to make money for herself. Cynthia matches the profile of an
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angel investor
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In the united states, ____ are the dominant form of business ownership in terms of net income
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corporations
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Stockholders in a corporation elect the ___ to oversee the operation of the company and ensure that their interests are protected
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board of directors
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the ___ is the federal government agency dedicated to maintaing and strengthening the national economy by aiding, counseling, assisting, and protecting the interests of small businesses
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Small business administration
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An ____ is a formal document that describes a business concept and outlines the core business objectives while detailing the strategies and timeline for achieving those objectives
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business plan
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Types of corporations include
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general, S, Statutory close, and nonprofit
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_____ provide funds to small businesses with high growth potential in exchange for a share of ownership in the company
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Venture capitalists
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____ are people willing to take the risk of starting, owing, and operating a business
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Entrepreneurs
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When entrepreneurs fail, they tend to ____
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View it as an opportunity to learn from their mistakes.
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Stockholders are _____ of a corporation. They have the right to vote on issues affecting the operations of the business
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owners
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A non profit corporation enjoys the benefit of ____
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Earning that are exempt from state and federal taxes
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___ are small segments within a market that can offer profit potential to entrepreneurs who know how to serve them
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market niches
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what are the three types of partnerships
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general, limited, and limited liability
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A possible drawback when buying an existing business is that ____
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you may inherit the mistakes made by the previous owner
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the majority of businesses today are formed as
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sole proprietorships
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Burger king, McDonalds, wendys, and Hardees are examples of
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business franchising
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Businesses ethics are a set of beliefs about ___
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what is right and wrong in a business setting
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A ____ establishes expectations for ethical behavior at all levels of the organization
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code of ethics
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Pat has noticed some of his company's sales representatives behaving in an unethical manner with clients. He intends to report this ethical lapse through his company's anonymous ethics hotline. if he reports this unethical behavior, he would be
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Whistle-blower
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The spectrum of socially responsible behavior of firms may vary from
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no contributions to responsive contributions to proactive contributions
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A person who reports illegal or unethical behavior within an organization is known as a
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Whistle-blower
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____ are the principles that govern behavior, while a/an ____ occurs when the behavior results in a choice among alternatives, each of which has negative consequences
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ethics, ethical dilemma
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The Foreign Corrupt Practices Act ___
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Forbids U.S. companies from offering bribes when engaged in foreign business transactions
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______ is visible when companies contribute to the well-being of society
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social responsibilty
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Stakeholders are ____
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groups or individuals with a personal interest in the performance and actions of a business
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corporate ___ is the donation of time and or money to nonprofit organizations in an effort to support charitable causes
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Philanthropy
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______ refers to actions that shape the economy by influencing interest rates and the supply of money
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monetary policy
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Demand is defined as ____
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the quantity of products that consumers are willing to buy at different prices.
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Nonprofit organizations are not in the business of ___
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financial gain
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The Federal Reserve is the ____ of the United States
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Central bank
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Business will incur a ____ when expenses are higher than revenue
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loss
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macroeconomics focuses on
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the major issues facing the nation economy that may seem abstract, but directly affect an individual's day to day life.
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The stock market, housing foreclosures, and unemployment rates are all part of an organizations' ___ enviorment
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economic
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Of the following, which is the best way for firms to enhance customer satisfaction
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by providing greater value
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A basic characteristic of _____ is that both producers and consumers are free to make their own economic decisions on many basic issues
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capitalism
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A federal agency called the ____ was established to protect customer deposits in banks and thrift institutions for up to $250,000 per customer per bank
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federal deposit insurance corporation (FDIC)
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____ is the current chairman of the federal reserve
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Ben Bernanke
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As a factor of production, capital would include
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machines, tools, buildings, and technology
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Businesses in the relationship era focus efforts on building long-term customer relationships. To accomplish this, a key tool for business development during this era is ____.
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technology
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The relationship era introduced the idea ____
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that cultivating current customers is more profitable than constantly seeking new ones.
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The 4 major categories of factors of production are ____
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Natural resources, capital, human resources, and entrepreneurship
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The ____ shows the quantity of products that producers will offer at various market prices.
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supply curve
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In the U.S. the control of the money supply is the responsibility of the
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Federal reserve
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____ refers to differences in gender, age, religion, and nationality that affect the workforce.
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Diversity
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When tax revenue is higher than government expenditures, the government incurs a ____
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budget surplus
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_____ measures the total value of all final goods and services produced within a nation's boarders over a given period of time
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gross domestic product
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The economy as a system represents the
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flow of resources from production through consumption
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national resources include
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all inputs offering value in their natural state such as land, fresh water, wind , and mineral deposits
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a ____ is targeted to borrowers with low credit scores, high debt-to-income ratios or signs of a reduced ability to repay the money they borrow
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Subprime mortgage loan
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____ means that prices on average are rising
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Inflation
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The five key dimensions of the broader business environment include
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economic, competitive, technological, social, and global
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____ refers to government efforts to influence the economy through taxation and spending decisions designed to encourage growth, boost employment, and curb inflation
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fiscal policy
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The hard sell or aggressive persuasion designed to separate consumers from their ash emerged during the _____
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production era
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Entrepreneurs participate in which business enviorments
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economic competitive technological social and global
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_____ is any activity that provides goods and services in an effort to earn a profit
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Business
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Business transactions that occur online are examples of ____
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E-Eommerce
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While_____ leaders make final decisions, they share power with their followers, encouraging the free exchange of ideas
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domcratic
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______ managers assume that employees dislike work, that motivation is best accomplished by threats and coercion, and that people refer to be directed rather than use their own initiative
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Theory X
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Strengths and weaknesses are ____ to the organization; they include factors that either build up or drag down the firm's performance
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internal
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______ refers the # of people a manger suprevses
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Span of control
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First line manager must have a high degree of ____ to carry out their main responsibilities
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technical skills
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______ leaders hoard decision-making power for themselves and typically issue orders without consulting their followers.
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Autocratic
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______ involves measuring organizational performance and making adjustments as needed
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controlling
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_____ involves determining a structure for both individual jobs and the overall organization
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organizing
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Abraham Maslow, noted psychologist, theorized that people were motivated by
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unmet needs
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The three basic types of management skills are _____
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technical, human, and conceptual
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_____ is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources
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managment
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Frank is a U.S. Marine platoon sergeant, which means he is a figure of authority that personally manages the marines who are digging fighting holes, carrying ammo, maintaining weapons, and.... what role does frank play in the management hierarchy
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Frank is a first-line manager
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______ leaders set objectives for their followers, but they give their followers the autonomy to accomplish those goals.
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Free-rein
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A comparison of the specific types of skills used by the different levels of management suggests that
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top-level managers use their conceptual skills more than other levels of management do.
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There are three basic levels of management
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top, middle, and first line
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Henry was hired 2 years ago to be the database technician. recently, he was promoted to shift leader, which requires him to hire and train new workers, evaluate the performance of the workers employed on his shift, and ensure that the output produced meets quality standards. Henry's new position will require him to make significant use of his___
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technical skills
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______ is determining organizational goals and action plans for how to achieve those goals. In other words, it means figuring out where the business wants to go, and how to get there
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planning
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SWOT is the acronym for
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Strengths, weakness, opportunities, and threats
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How a leader uses power defines his or her _____
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leadership style
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The degree of ______ relates directly to the source of power and control within an organiztion
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centralization
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______ manage persons in supervisory roles. These people must communicate up and down the pyramid to coordinate programs and projects to accomplish organizational goals
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middle managers
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An ____ is the visual representation of the company's formal structure
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organization chart
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the ____ function involves figuring out where to go and how to get there. It is the core of effective management.
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planning
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______ proposes that perceptions of fairness directly impact worker motivation
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equity theory
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_____ is the management function that monitors the performance of the firm and makes improvements when necessary
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controlling
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opportunities and threats are
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factors that are external to the firm but can still affect its performance
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job enrichment includes all of the following factors except
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job security
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___ means directing, inspiring, and motivating individuals to achieve organizational goals
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leading
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Middle-level managers must have a high degree of ____, because they act as the bridge between departments, coordinating people and projects
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human skills
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Lisa has joined the company as a middle-level manager. Her current job has her coordinating a special project, so she must have the ability to communicate clearly and lead effectively in order to keep the members of the project focused and motivated. What skill set would she draw on the most to accomplish her job
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human skills
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Title VII created the _____ to enforce its provisions
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Equal Employment Opportunity Commission
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Several recent studies show that women in the labor force ______
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Still face a significant degree of discrimination in terms of both pay and promotions
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the main advantage of on-the-job training is that it is ______
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the low-cost approach
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______ is the process of seeking employees who are currently within the company to fill open positions
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Internal recruitment
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James Greyer is a 57 year old accountant who has worked for the same for almost 30 years. His yearly evaluations always show high performance... The HR director would probably inform James that the new boss ______
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Was out of line because federal law prevents employers from discriminating against workers 40 years of age or older on basis of hiring, firing, compensation, and other conditions of employment.
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Eileen is 23 years old and a recent college graduate who just accepted her first full-time position. If Eileen is like most in her generation, it is likely that she will
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have high expectations about pay and opportunities for advancement but low expectations about her employer's loyalty to her.
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______ are a form of compensation in which payment is based on a % of sales.
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commissions
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______ include compensation such as health insurance, sick leave, and childcare or eldercare programs offered to an employer's workers
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Benifits
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_______ would appeal to employees who want to have some flexibility in the choice of the benefits they receive.
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cafeteria-style benefits
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Helmut was hired last month by the Par-Tee Golf Company, a company that makes golf carts. he is currently working under an arrangement which gives him four months to show that he is good fit with the company and can be a productive worker. Helmut has been told that he will have a full-time position if he successfully completes this period. This suggests that Helmut is in an____
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probationary period
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Employers use ______ interviews, in which all candidates are asked to respond to the same question asked in the same order. The goal is to improve the employer's ability to compare candidates and predict their performance
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structured
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Social Security and medicare contributions are _____
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legally mandated benefits
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The primary goal of employment legislation is to _____.
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protect employees from unfair practices by employers
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It's time for performance reviews again, and boy are we excited. The boss lady usually hides out in her cloistered office with the door shut and blinds closed-- the only reason she does performance reviews is because corporate makes her. This is the time of year we dread most. What kind of appraisal goof is the "boss lady" making
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the once a year wonder
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The ____ required firms with 50 or more employees to provide up to 12 weeks of job-secure unpaid leave for the birth of adoption of a child or the serious illness of a child, spouse, or parent
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family medical leave act of 1993
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_____ is the first step in the training and development process, designed to introduce employees to the company culture.
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orientration
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_____ are compensation in the form of lump sum payments and are often used to reward employees for strong performance
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bonuses
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Halman Routhe will soon begin interviewing potential candidates for a job in his department. He wants to refresh his memory about the specific types of training, education, and experience the interviewees should possess. One way he could do this is by reviewing the position's______
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job sepcificaiton
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Examples of benefits include all of the following, Except _____
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work schedules
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The fair labor standards act of 1938 established a minimum wage and overtime pay for employees working_______
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more than 40 hours a week
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the core goal of human resource management is to
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get the highest possible return on investment from human resources.
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Business use _____ to develop leadership skills within the company
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management development
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the ______ prohibited discrimination in hiring promotion and compensation against people with disabilities and required employers to make "reasonable" accommodations for them
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Disabilities rights act of 1983
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_____ is used to examine the specific tasks assigned to each position within a company
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job analysis
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Temporary full-time workers, on call workers, and contract agency workers are all examples of:____
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contingent workers
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_____ are training programs that mandate each beginner serve as an assistant to fully trained worker before gaining credentials to work in the field
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apprenticeships
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A ______ requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing actual results to expected results
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performance appraisal
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_____ is the function focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness
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human resource management
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______ refers to the combination of pay and benefits that employees to receive in exchange for their work
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compensation
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The main purpose of Title VII of the civil rights act of 1964 was to
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prohibit discrimination in hiring, firing, compensation and other employment-related policies on the basis of race, color, sex, religion, or national origin
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preferred stockholders enjoy a preference over common stockholders with respect to
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dividends
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dividends to common stockholders are
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a distribution of profits that are paid only if approved by the companys board of directors
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a stock ______ is a short combo of letters used to identify the stock of a particular company
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symbol
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ivys manager asked her to train the new employees on the companys software program. although ivy agreed, her tone was not warm and welcoming. this is an example of
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nonverbal communication
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stockholders will receive a _____ if upon selling their shares, they receive a higher price per share than the original price per share they paid for the stock
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capital gain
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the number of key ideas covered in a presentation should be ______.
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two to four; and 3 are ieal
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___ are the after-tax distribution of profits to corporate owners
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dividends
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American based companies prefer to employees to use english while on the job. but with increasing diversity, companies are challenged by _____
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language barriers
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in the _____, corporations raise additional financial capital by issuing and selling new securities, while in the _____, investors trade previously issued securities.
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primary market, secondary market
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when making powerpoint presentation, "less is more" is good advice when it comes to _____
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limiting the amount of material you include on each slide
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for the past several decades the ____ and _____ were the 2 largest securities exchanges in the US,.
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new york stock exchange (nyse); NASDAQ
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before going public, a firm must file a registration statement with the ______
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securities and exchange commision
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A ______ is long-term debt issued by a corporation or government entity in exchange for funds
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bond
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jason was having even more trouble than usual concentrating on his economic professor's lecture because the classroom was too hot and he was sitting in an uncomfortable chair. these are ____ barriers to communication
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physical
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a key objective of the _____ was to restore public faith and trust in the securities markets battered by the stock crash of 1929.
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securities act of 1933.
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active listening means the listner
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completely focuses on the speaker during the delivery of the message.
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according to the book of lists, public speaking ranks _____ on the list of the things people fear the most.
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first
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which of the following tips for dynamic delivery was so important it was listed twice
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practice
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listening is a critical factor, but many have a hard time completely engaging in active listening. The primary reason for this lack of engagement stems from
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the fact that people listen at a rate of 125 to 250 words per minute, but think at 1000 to 3000 words per minute
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A _____ allows investors to track general market conditions
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stock index
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when active voice is used in a sentence, the
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subject of the sentence performs the action described by the verb.
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what does 2-way communication represent
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speaking and listening
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______ is the transfer of relevant meaning from the sender ti receiver
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communication
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The ______ is an index based on the adjusted average price of stocks of 30 major corporations picked by editors of the wall street journal
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dow jones industrial average
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an initial _____ is the first time a corp issues stock that may be purchased by the general public.
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public offering
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_____ often undermines the authors credibility and distracts the reader from the intended written message
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grammatical errors
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an ______ is the communication channel with the highest level of channel richness and is used to deliver complex and individualized messages.
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face to face meeting
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in communication, the term _____ refers to any interference that causes the message received by the audience to be different from the sender's intended message.
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noise
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the 3 basic types of securities corporations issue to raise long-term financial capital are
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common stock, preferred stock, and bonds
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an _____ is a financial intermediary that assists corporations when they issue new securities.
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stock broker
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_____ is the functional area of business that is responsible for finding, among many alternatives, the best sources of funds and the best way to use them
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finance
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_______ is the private, self-regulating, 5 member board established to develop generally accepted accounting principles used in financing
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GAAP
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while __ is concerned with preparing financial statements for external stockholders according to a fixed schedule, ______ provides info to internal stakeholders on a as need basis
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financial accounting, managerial accounting
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______ would provide stockholders or creditors or creditors with info about the overall financial performance of a firm, while _____ would provide info needed by a firms president of marketing who wants to view changes in the marketing budget for a new product
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financial accounting, managerial accounting
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1 of the purposes of the surbanes-oxley act of 2002 was to
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prevent relationships that created conflicts of interest between cpa firms and firms they audit
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historically the most widely accepted goal of financial management is
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maximizing the value of the firm to its owners
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financial managers use _____ to assess the financial strengths and weaknesses of their firm.
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ratio analysis
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___ are short-term, very safe, and highly liquid assets that firms include in the cash holdings they report on their balance sheet
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cash equivelents
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capital ______ is the process a firm uses to evaluate long-term investment proprosals
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budgeting
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managers, stockholders, employees, and creditors are
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all users of accounting info to assess a companys finances
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_____ consist of the stock of goods, material, parts, and work-in-process that firms hold as part of doing business
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inventory
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______ are short term ious issued by the us government that mature in 4, 13, or 26 weeks
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t-bills
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the _____ show the cash flowing in and out of a firm through its operating, investing, and financial activities.
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statement of cash flows
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a _____ is used to predict when a firm will likely experience temporary shortages or surplus cash.
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cash budget
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_____ is a system for recognizing, recording, organizing, summarizing, analyzing, and reporting info about the financial transactions that affect an organization
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accounting
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financing provided by a firm's owners is classified as ______ financing.
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equity
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the notes to financial statement included in an annual report.
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often disclose info about changes in accounting practices and about any special circumstances that had an impact on the firms financial performance.
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to provide external shareholders with relevant, reliable, consistent, and comparable financial info, the accounting profession has adopted _____ to guide the practice of financial accounting
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generally accepted accounting principles (GAAP).
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the sarbanes-oxely act created the ____ to protect the interests of investors and further the public interest in the preparation of fair and informative financial statements
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public company accounting oversight board (PCAOB)
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_____ are valuable things owned by the firm
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assets
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as short term credit arrangement, banks sometimes extend _____, which are guaranteed lines of credit in which the firm pays a commitment fee on unused portions of the funds the bank has committed.
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revolving credit agreement.
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the accounting equation shows us that the value of the firms assets must be equal the value of the firms _______.
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financing provided by owners and creditors
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_____ ratios measure the ability of an organization to convert assets into cash it needs to pay off liabilities that come due in the next year
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liquidity
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4 basic financial ratios are
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liquidity, asset management, leverage, and profitability
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_____ consist of short term unsecured promissory notes issued by financial institutions and other major corp
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commercial paper
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return on equity and earnings per share are both classified as______ ratios
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profitability
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key numbers that financial managers use to calculate ratios usually come from the firm's _____
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balance sheet and income statement
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the ____ indicates whether a firm earned a profit or suffered a loss over the past accounting period
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income statement
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______ is/are the claims owners have against their firms assets
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owners equity
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what is the accounting equation
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assets= liabilities + owners equity
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______ holds that delivering unmatched value to customer is the only way to achieve long-term profitibility
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the marketing behavior
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many firms develop a formal _____ to answer the question: who is your target market and how do you plan to reach them
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marketing plan
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in marketing, promotion refers to _____
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communication intended to influence consumer purchase decisions through info, persuasion, and reminders
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_______ is the process of acquiring, maintaining, and growing profitable customer relationships by delivering unmatched value
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customer relationship marketing
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_____ are the characteristics of the product that companies offer the consumer. If a product is well-designed, each element corresponds to meaningful _____.
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product features, customer benifits
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by definition a ____ satisfies customers wants and needs
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product
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a well-chosen target market embodies the following characteristics.
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size, profitability, accessibility, and limited competition
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A product ______ is a group of products offered by a firm that are closely related to e/o, either in terms of how they work or the customers they serve.
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line
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what do unos pizza and lenscrafters have in common
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their products are a mix of goods and services
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the 2 main approaches used in primary marketing research are _____
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observations research and survey research
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the ______ is a theoretical model that includes the stages of introduction, growth, maturity, and decline
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product life cycle
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united airlines recently announced it would serve starbucks coffee on its flights. this is
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cobranding
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the global recession decreases the sale of _____ brands and increased the sale of ______ brands.
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national, store
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A firms ______ is a brief statement articulating how the marketer wants the target market to envision his or her product relative to the competition
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positioning statement
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____ is the customers perception that a product has a strong, positive relationship between its costs and benifits
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value
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____ are items consumers receive free of charge in return for making a purchase
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premiums
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______ satisfies wants by converting inputs into a finished product
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form utility
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peter is starting a new business. He recognizes that before developing his marketing strategy he must identify similar characteristics, attributes, and behaviors of his total market, and then group his customers according to these characteristics, attributes, and behaviors. this is
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market sementation
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when a business provides _____ they satisfy customers wants and needs by providing goods and services at a convenient moment for customers
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time utility
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______ occurs when established brands from different companies join forces in an effort to market the same product
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cobranding
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______ is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders
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marketing
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We see the nike swoosh on athletic shoes as well as on an assortment of athletic apparel for almost every sport... now the company is putting it on mp3 players. nike is pursuing a strategy of
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brand extension
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the difference between consumer products and business products is
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consumer products are for personal use and business products are for business operation and or production
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_______ describes how people act when buying products to use directly or indirectly to produce other products
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business buyer behavior
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expensive product that consumers purchase infrequently and are unwilling to accept substitutions for are _____. _______ are widely distributed and promoted by product producers
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specialty products; convince products
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market research involves _____
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gathering, interpreting, and applying info to uncover opportunities and challenges
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________ refers specifically to how people act when buying goods and services for personal consumption
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consumer behavior
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Filbertina, a company that markets nuts and other healthy snack foods, has always tried to project an upscale image. creating new line thats expensive. this could cause
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cannibalization
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the successful marketing campaign "what happens in vegas stays in vegas" is an example of
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place marketing
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the consumer decision-making process involves need recognition, followed by
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product search, benefit analysis, price analysis, and value analysis.
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Online selling, direct response retailing, and vending machines are examples of
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nonstore retailers
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The goal of ______ is to make convenient for consumers to find and purchase products at many locations and in many ways
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intensive distribution
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sending products by _____ is the most expensive options available to producers
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plane
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when apple introduced the iPod, the company used _____, with the purpose of maximizing profitability by offering new products at a premium price
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skimming prices
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fashion trends setters such as gucci who established one retail outlet in a given area are utilizing a ______ distribution stratrgy
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exclusive
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the goal of distribution strategy is to _____
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get the right product to the right person at the right place and time
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______ are marketing intermediaries that sell directly to final consumers
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retailers
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______ is the difference between the price of good and the cost to make the good, on a per product basis; usually a %
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profit margin
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________ costs remain regardless of the rate of production in a given time period.
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fixed
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____ aims to use price to send consumers a message about the high quality and exclusivity of a product
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prestige pricing
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____ dominate the market by offering a huge variety of one type of product
answer
category killers
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______ pricing is the most popular method of fixed margin pricing.
answer
cost-based
question
odd pricing refers to the practice of ______
answer
charging prices that fall slightly below even dollars and cents, such as charging 5.99 instead of 6.00
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the career field called ______ involves planning and coordinating the flow of goods-- from the raw materials to the final consumers
answer
supply chain management
question
_____ is the method used to determine the number of units a firm must sell at a specific price to cover all costs
answer
breakeven analysis
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A trade _____ occurs when a country imports more goods and services than it exports
answer
defiit
question
the _____ expresses the value of one nations currency in terms of another nations currency
answer
exchange rate
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McDonalds use foreign _____ to build its corporate presence investment.
answer
franchising
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the 3 countries participating in the north american trade agreement (NAFTA)
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canada, mexico, USA
question
language, customs, educational background, social values, and religious holidays need to be understood and respected by foreign business in considering ___
answer
sociocultural differences
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______ is the most basic level of international market development and involves shipping domestically produced product overseas.
answer
exporting
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foreign _____ involves a firm buying the rights to produce, promote, and use the domestic firm's trademark/ patents in a defined geographical area as long as there is agreement on specific operating procedures
answer
licensing
question
the purpose of the general agreement on tariffs and trade (GATT) was to
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encourage world wide trade
question
Apple inc has used foreign outsourcing to construct its iPod. the main advantage to foreign outsourcing is _____
answer
lower production cost
question
define joint venture
answer
2 or more companies sharing resources, risks, and profits without merging
question
when a country lacks hard currency, it must use _____ to complex international trade.
answer
countertrade
question
the european union created a common currency that 12 member states have since adopted. this common currency is
answer
euro
question
when the total value of exports is higher than the total of imports, a country experiences a ______
answer
trade surplus
question
a ______ is an agreement among two or more companies to join forces to pursue specific opportunities without actually merging their opporations
answer
joint venture
question
the net results of all money that flows into and out of a nation due to international payments is measured by the nations _____
answer
balance of payments