question

What Level Managerial position is most likely to involve clerical duties:

answer

First Level

question

A manager's success is typically dependent on others' work performance

answer

True

question

A primary responsibility of a manager is creating a work environment that allows employees to do their work to the best of their ability

answer

True

question

Technical skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organizations work

answer

True

question

Managers with good human skills are able to get the best out of their people

answer

True

question

The process of monitoring, comparing and correcting is called controlling

answer

True

question

The four contemporary functions of management are planning, organizing, leading, and controlling

answer

True

question

Wasting resources is considered to be an example of managerial inefficiency.

answer

True

question

Management is the process of getting activities completed efficiently and effectively with an through other people

answer

True

question

Management affects employee morale and a company's financial performance

answer

True

question

Management function that involves monitoring, comparing and correcting work performance

answer

Controlling

question

Job-specific knowledge and techniques need to proficiently perform specific tasks.

answer

Technical Skills

question

The ability to work well with other people individually and in a group

answer

Human Skills

question

Doing things right or getting the most output from the least amount of inputs

answer

Efficiency

question

Management function that involves working with and through people to accomplish organizational goals

answer

Leading

question

A deliberate arrangement of people to accomplish some specific purpose

answer

Organization

question

Management function that involves arranging and structuring work to accomplish the organizations goals

answer

Organizing

question

Doing the right things or completing activities so that organization goals are obtained

answer

Effectiveness

question

Management function that involves defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities

answer

Planning

question

The ability to think and to conceptualize about complex and abstract situations

answer

Conceptual Skills

question

Which of the following represent the two view of managerial impact on the success or failure of the organization

answer

Omnipotent and symbolic

question

In reality managers are most accurately viewed as

answer

Neither helpless nor all powerful

question

Strong Cultures

answer

Have a greater influence on employees than do weak cultures

question

The original source of an organization's culture usually

answer

reflects the vision or mission of the organization's founder

question

The link between organizational values and managerial behavior is

answer

fairly straight forward

question

An organization's culture affects managers by

answer

establishing what is appropriate and expected behavior

question

To encourage ethical cultures, Managers should

answer

serve as visible role models

question

Conscientious employees with good listening skills are highly valuable for building a(n)________________ Organizational culture

answer

customer-responsive

question

External environment refers to _____________

answer

factors and forces outside the organization that affect the organization's performance

question

Organizations exist to meet the needs of which of the following constituencies?

answer

customers

question

When you think of an organization's suppliers, you ______________

answer

typically think in terms of organizations that provide materials and equipment

question

United Parcel Service represents which of the following to the U.S. Postal Service

answer

competitor

question

Which of the following groups includes individuals who were born between the years 1946-1964

answer

the baby boomers

question

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure

answer

False

question

Organizational cultures influence how employees behave in an organization

answer

True

question

Strong cultures have more influence on employees than do weak cultures

answer

True

question

An organization's founder has little influence on its culture

answer

False

question

A strong ethical culture is likely to have a powerful positive influence on employee behavior

answer

True

question

Decision making is typically described as

answer

choosing among two or more alternatives

question

Planning involves defining the organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans

answer

for organizational work activities

question

A series of eight steps that begins with identifying a problem and concludes with evaluating the decision's effectiveness is the

answer

decision-making process

question

Studies of the factors that contribute to organizational performance have shown _________________relationship between strategic planning and performance

answer

a positive

question

In identifying the problem, a manager

answer

compares the current state of affairs with where they would like to be

question

In informal planning, __________ sharing of goals with others in the organization.

answer

nothing is written down, and there is little or no

question

_____________and ___________ are outcomes from a study of the external environment.

answer

Opportunities; threats

question

What is the second step in the decision-making process

answer

identifying decision criteria

question

Formal planning involves which of the following aspects

answer

writing objectives

question

What drawback of a strong organizational culture should a manager consider when completing the strategic management process

answer

It can be more difficult to change.

question

What is the step where a decision maker wants to be creative in coming up with possible alternative?

answer

developing alternatives

question

Planning gives direction, reduces the impact of change, minimizes waste and redundancy, and __________.

answer

sets the standards used in controlling

question

Corporate reputation is an organization's ________________ resource

answer

intangible

question

When analyzing alternatives, what becomes evident?

answer

the strengths and weaknesses of each alternative

question

Studies of performance in organizations that plan have reached ___________.

answer

generally positive conclusions regarding the benefits of planning

question

Middle-level managers typically are responsible for _______________ strategies.

answer

business

question

Planning is often called the primary management function because it ____________.

answer

establishes the basis for all the other functions

question

An example of ________________ is when an organization possesses a characteristic that sets itself apart from competitors and gives the firm a distinctive edge.

answer

competitive advantage

question

The final step in the decision-making process is to _______________.

answer

evaluate the outcome of the decision

question

Planning involves two important elements: ___________.

answer

goals and plans

question

Cost leadership as a strategy requires a firm to ____________.

answer

aggressively search out efficiencies to maintain the lowest cost structure

question

______________ decision making is relatively simple and tends to rely heavily on previous solutions.

answer

Programmed

question

When we categorize plans as being single-use versus standing, we categorize them by ____________.

answer

frequency of use

question

Non programmed decisions are typically made under a condition of________________.

answer

uncertainty

question

Strategic plans tend to cover a longer period of time than operational goals and also _____________.

answer

cover a broader view of the organization

question

Differentiation as a strategy requires a firm to ___________.

answer

be unique in its product offering

question

__________ is a one-time plan specifically designed to meet the needs of a unique situation.

answer

A single-use plan

question

The first organization to bring a product or service to market is often referred to as the _____________.

answer

first mover

question

Standing plans are ongoing plans that provide ____________.

answer

guidance for activities performed repeatedly

question

The original source of an organization's culture usually ________________.

answer

reflects the vision or mission of the organization's founder

question

To encourage ethical cultures, managers should _________________.

answer

serve as visible role models

question

The process of monitoring, comparing, and correcting is called________________.

answer

Controlling

question

Organizations exist to meet the needs of which of the following constituencies?_______________________________

answer

customers

question

External environment refers to _________________.

answer

factors and forces outside the organization that affect the organization's performance

question

United Parcel Service is what to the U.S. Postal Service?____________

answer

Competitor

question

A manager's success is typically ___________________.

answer

dependent upon others' work performance.

question

Supervisors and Foremen may both be considered __________________

answer

First Line Management

question

A primary responsibility of a manager is creating a work environment that_____________________.

answer

allows employees to do their work to the best of their ability

question

Which of the following best reflects the management structure of a traditional organization_______________________?

answer

pyramid

question

Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is____________.

answer

a manager

question

Management by objectives (MBO) is a management system in which the first steps are setting specific performance goals that are _____________.

answer

jointly determined by employees and their managers

question

What are the decisions and actions that determine long-run performance of an organization?__________________________________________.

answer

strategies

question

Structured problems align well with which type of decision making?_______________________

answer

programmed

question

.________________ is the existence of a discrepancy between an existing and a desired state of affairs.

answer

A problem

question

In studying intuitive decision making, researchers have found that __________________.

answer

managers use data from their subconscious mind to help make their decisions

question

In studies in which formal planning did not lead to higher performance, ____________.

answer

the external environment often was the culprit

question

What is an organization's financial, physical, human, and intangible assets that are used to develop, manufacture, and deliver products or services to its customers?

answer

its resources

question

Goals are objectives, _________________________________________

answer

and we use the two terms interchangeably

question

Good decisions come from experience. Experience comes from ___________

answer

bad decisions

question

What happens to traditional goals as they make their way down from top management to lower levels?_______________________

answer

They lose clarity and unity.

question

How can a cost leader use e-business to reduce costs?_____________________.

answer

by using Web-based inventory control systems that reduce storage costs

question

Technical skills are more important at Top levels of management, as these managers are dealing directly with employees doing the organization's work?

answer

False

question

Callaway Golf is not considered a competitor with Cleveland Golf.

answer

False

question

A primary responsibility of managers is creating a work environment that allows employees to do their work to the best of their ability.

answer

True

question

Only First-line managers and employees need to be concerned about providing excellent customer service.

answer

False

question

The link between organizational values and managerial behavior is usually uncertain.

answer

False

question

In reality, managers are most accurately viewed as neither helpless nor all powerful.

answer

True

question

Management is the process of getting activities completed efficiently and effectively with and through other people

answer

True

question

An organization's founder has little influence on its culture.

answer

False

question

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.

answer

False

question

Increasing the number of employed women and minorities forces managers to pay attention to the __________________ change factor

answer

Workforce

question

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ____________________

answer

Change Agents

question

As change agents, managers should be motivated to initiate change because they are committed to __________________

answer

Improving the performance of the organization

question

When grocery stores installed scanners to read product price, this was an example of managing____________ change category

answer

Technology

question

To cope with the complexity of life, individuals rely on ________________

answer

habits or programmed responses

question

Actions that managers can use to deal with resistance to change are _______________

answer

Educate, Negotiate, Participation, Communication, Facilitation

question

For _______________ to be effective, there must be mutual trust and credibility between managers and employees

answer

Communication

question

_________ is using direct threats or force on those who resist change

answer

Coercion

question

Cultural change is most likely to take place when _____________________

answer

leadership changes

question

National Labor Relations Act

answer

Allows employees to vote on a union or not

question

Fair Labor Standards Act

answer

Set s Minimum wage and requires overtime pay in excess of 40 hours

question

Taft Hartley Act

answer

President can end a strike in case of national security

question

Equal Pay Act

answer

Requires men and women to be paid the same for the same job

question

Civil Rights Act 1972

answer

Forbids discrimination for race, color, religion, sex or national origin

question

Age Discrimination in Employment Act

answer

Forbids discrimination people older than 40

question

OSHA

answer

Requires employers to provide safe work place from hazards

question

American Disability Act

answer

Forbids discrimination disabled people

question

Civil Rights 1991

answer

Amends the 1972 act by making it easier to file lawsuits: Forbids discrimination for race, color, religion, sex or national origin

question

Family and Medical Leave Act 1993

answer

Requires employers to provide 12 weeks of unpaid leave due to emergencies family or medical

question

Job Description

answer

A written statement of what a job holder does

question

Job Specification

answer

A written statement of the minimum requirements

question

Recruitment

answer

The process of locating, identifying, and attracting capable applicants

question

Affirmative Action

answer

The requirement for employers to proactively seek out those that are underrepresented

question

Human Resource Management

answer

An organizational function that recruits. selects, and trains the work force

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