Business Communications Chapter 14 – Flashcards
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During your interview you will
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convince the employer of your potential.
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The job interview provides the opportunity for you to
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do all of these.
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Which of the following statements about hiring/placement interviews is most accurate?
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During sequential interviews sell your qualifications to each interviewer.
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Panel interviews are typically conducted by people who will be your supervisors and colleagues. An important advantage of the panel interview is
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saving company money on repeated interviews and related costs.
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One common form of hiring interview is the sequential interview. Which of the following statements most accurately describes a sequential interview?
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As sequential interviews progress, interviews become more in-depth, which means that you need to know even more about the company.
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Global Connections Inc. is interviewing several candidates for a leadership position requiring strong communication skills. What form of interview will most likely be used for this interview?
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A group interview of several candidates at one time
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When interviewing for high-pressure positions, companies may use stress interview techniques, which include being
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asked rapid-fire questions by members of a team.
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Alejandro is an active job seeker now that he has submitted several job applications. Which of the following is the best advice for Alejandro?
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If you put your cell phone number on your application, answer the cell phone only if your location is appropriate.
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Which of the following is the best advice to make a positive first impression in a phone conversation with an employer?
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If caught off guard by the call, ask whether you can call back in a few minutes.
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Which of the following is recommended for job seekers to complete as "homework" when preparing for an interview?
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Google the interviewer.
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Rebecca has an interview with a large company in a nearby city. What information should she learn about the company before her interview?
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Rebecca should find out all this information about the prospective employer.
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The best source of inside information about a company would probably result from
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talking with company employees.
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Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and
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preparing success stories.
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Experts recommend you prepare success stories for your interview, but what should you emphasize in these stories?
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Share a story that showcases a strategic skill or key accomplishment.
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Braden is preparing several success stories prior to his job interview for a sales representative position. Which of the following scenarios would result in the best success story for this position?
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A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
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You are trying to decide what to wear to a job interview. Which of these provides the best tip for you to follow?
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Dress professionally, regardless of how company employees dress.
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Social networking has impacted the job hunt for more than posting and searching jobs. Which of the following best describes another important impact of social networking on the job hunt?
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Cleaning up digital dirt is essential because 70 percent of recruiters report eliminating candidates based on information found on social networking sites.
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Which of the following is the best advice when traveling to and arriving at your interview?
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If something unexpected happens causing you to be late, immediately call the interviewer to explain what is happening.
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Which of the following statements about fear related to interviewing is most accurate?
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Other than public speaking, employment interviews are the most dreaded events in people's lives.
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Which of the following will not help you reduce your fears during an interview?
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Let the interviewer have complete charge of the entire interview.
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When you enter the office for an interview,
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introduce yourself to the receptionist, and wait to be invited to sit.
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You can send positive nonverbal messages during your interview by dressing professionally, controlling your body movements, making eye contact, and
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arriving on time.
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Which of the following statements about nonverbal messages during an interview is most accurate?
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Sit erect, leaning forward slightly to show interest and confidence.
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Which of the following is the best advice when answering interview questions?
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Aim answers at the key characteristics needed, such as expertise, motivation, and a pleasant personality.
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To find people who will fit into their organizations, some interviewers use the airport test, which is
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an informal personality measure asking what it would be like to spend 12 hours stuck in an airport with this person.
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Although you can't expect to be perfect in an employment interview, you can do your best by
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occasionally refocusing and clarifying vague questions by asking "Do you mean...?"
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Employment interviews are all about questions. Which of the following statements about interview questions is accurate?
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Your interviewer may use questions to become acquainted with you.
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If an interviewer says Tell me about yourself, what is the best way to respond?
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Briefly discuss educational, professional, or business-related strengths.
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If an interviewer says Why do you want to work for us?, you should
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show what you know about the interviewer's company and how your goals match the company and its culture.
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When the interviewer asks you questions about the future, you should provide answers that
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show ambition and interest in succeeding with this company.
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How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?
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Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment.
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Which of these responses is the best answer to the question, Where do you see yourself in your career five years from now?
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As a member of your team, I will have grown and learned enough to advance to a position in management.
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Which of these is the most effective response to the question, What do you think is your greatest weakness?
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Some people complain that I'm a workaholic with nearly too much passion for this field.
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When an interviewer asks you a challenging question about a weakness, what is the best way to respond?
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Mention a previous weakness and the way you have corrected it.
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Which of the following is an example of a situational question?
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If you were aware that a coworker submitted false data, what would you do?
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Which of the following is an example of a behavioral interview question?
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Tell me about a time when you solved a difficult problem.
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When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to
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tell a success story about a specific group project, your contributions, and the results.
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If the interviewer begins a question with Tell me about a time when..., you should
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describe a situation or task, tell what action you took, and emphasize a positive result.
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What is the most effective way to handle an illegal or inappropriate question during an interview?
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If you find the question harmless and you want the job, go ahead and answer it.
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If an interviewer asks if you have any questions at the end of an interview, which of the following is an inappropriate response?
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No, I have no questions right now; you have shared all the information I need.
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How should you close an interview?
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Briefly review your strengths, thank the interviewer, and ask what action will follow.
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What should you do after the interview?
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Write a thank-you letter immediately.
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After writing a follow-up letter to thank your interviewer, your next step should be
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alerting your references that they may be contacted by the employer.
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The purposes of sending a follow-up e-mail or letter to the employer include jogging the memory of the hiring officer, showing your serious interest in the position, and
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emphasizing your qualifications or adding new information.
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Kalinda made a follow-up call to her interviewer five days after the interview. Several weeks later, Kalinda has still not heard from the employer. What action should Kalinda take now?
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Assume that she didn't get the job and continue her job search.
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Recommended guidelines for completing application forms include which of the following?
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Read the entire form before beginning to complete it.
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When you apply for a position but are rejected, employment experts recommend that you
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send a rejection e-message indicating you are disappointed but will contact the company again in a month in case a job opens up.
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When writing a resignation letter to your employer, you should
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All answer choices are correct.
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In a job acceptance letter, your tasks are
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confirming your acceptance, reviewing salary and benefits, and affirming the start date.
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If you must turn down a job offer, employment experts suggest you should send the employer a letter
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thanking the employer for the offer and briefly declining the position.
