Business Communications 1100 – Flashcards
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When it comes to grammar and spelling, todays employers generally
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Expect employees to follow accepted standards
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A communication climate that promotes honesty and the sharing of negative information
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Open
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Expressing an idea in words or images within the communication process
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Encoding
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Knowledge WorkersEmployees at all levels of an organization who specialize in acquiring, processing, and communicating information.
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Knowledge Workers
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Clearly address your audience's wants and needs-not yours
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To make your communication more effectiveClearly
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In the first step of the communication process, the sender
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Has an idea
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The receiver extracts the idea from the message in the ________ step of the communication process.
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Decoding
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Which of the following is an example of an ethical lapse?
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Sharing confidential information with a new employer about your previous (competing) employer's major clientsWhich
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Which of the following is an example of an ethical dilemma?
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Deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project
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In which of the following organizational structures do employees report to two managers at the same time?
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Matrix Structure
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The primary difference between constructive feedback and destructive feedback isdestructive
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Destructive feedback delivers criticism with no guidance for improvement.
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If you are listening mainly to understand the speaker's message, you are engaging in ________ listening.
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Content
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The two most common reasons for unsuccessful teamwork are
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Lack of trust and poor communication
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Group members who are motivated mainly to fulfill personal needs play a(n) ________ role.
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Self-Oriented Role
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You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on
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Ensuring that all members have a clear and shared sense of purpose
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When composing collaborative messages, the best strategy is to
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avoid composing as a group
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Stakeholders affected by the quality of business communication include
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customers, shareholders, suppliers, employees
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When receiving business-realted phone calls
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you should use frequent verbal responses (such as, "I see") to show that you are listening.
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A meeting agenda
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Should be circulated before the meeting providing participants with enough time to prepare.
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Attempting to promote products and services to customers who don't know they're being marketed to is known as ________ marketing.
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Stealth
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At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?
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Roberts Rules of Order
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Communication is
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The process of transferring information and meaning.
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When it comes to communication skills employers express frustration with
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Recent college graduates who haven't learned how to adapt to a professional environment
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Every organization has
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An informal communication network.
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The audience provides feedback to the sender
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The final step in the communication process is
