Business communication ch 1 terms – Flashcards
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Business ethics
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Commonly accepted beliefs and principles in the business community for acceptable behavior
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Caring
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Understanding interests of others, cultivating a sense of community, and denizen accountability
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Character
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Reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values
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Code of conduct
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Code of ethics
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Competence
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Knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done
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Corporate values
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Stated and lived values of a company
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Credibility
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Your reputation for being trustworthy
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Engagement
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A measure of how much employees are connected emotionally to their work, how willing they are to expand extra effort to help their organizations meet their goals, and how much energy they have to reach those goals
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Ethics
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Rules of conduct or moral principals that guide individual or group behavior
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Personal values
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Those values that individuals prioritize and adhering to with corporate values in an important element of character
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Post-trust Era
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The public overwhelmingly views businesses as operating against the publics best interests
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Stakeholder
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Includes all groups in society affected by the business
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Transparency
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Sharing all relevant information with stakeholders
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Three components of credibility
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Competence, caring, and character
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Fair test
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Facts, access, impacts, respect
