Home Page Arts And Humanities Visual Arts Aids Business Comm. Chapters 13-16 - Flashcards

Business Comm. Chapters 13-16 – Flashcards

Michael Seabolt

7 July 2022

question

As you're revising the content of an online report

answer

strip out all information that doesn't directly meet audience needs.

question

You've used information from several websites to support your argument in a formal report. You should

answer

clearly document the sources in the report.

question

Information such as the report title, the writer's name, and the submission date are usually found

answer

on the cover

question

The text of a proposal

answer

consists of the introduction, body, and close.

question

Minor flaws in the final draft of a report

answer

may affect your credibility.

question

For printed reports, the letter of transmittal is most often positioned

answer

right before the table of contents.

question

An executive summary

answer

gives a fully developed "mini" version of the report.

question

The term ________ is another name for a synopsis in a technical or professional report.

answer

abstract

question

The letter of authorization and the letter of acceptance are used to

answer

make sure everyone is clear about the report's intent.

question

All appendices should be

answer

mentioned in the text of the report and listed in the table of contents.

question

What is the purpose of the bibliography section in a formal report?

answer

It fulfills your ethical obligations to credit sources and allows readers to consult the sources.

question

A descriptive synopsis

answer

tells what the report is about in moderately greater detail than the table of contents.

question

An ideal approach to proofreading a formal report or proposal is to

answer

have two people review it-one who is an expert on the topic and one who is not

question

Which of the following is the best heading for the close of a formal report?

answer

Summary

question

Using FedEx or UPS to deliver a formal report or proposal

answer

allows you to track the report and ensure that it is delivered on time.

question

The close of a report

answer

spells out exactly what should happen next

question

A letter of ________ is a specialized cover letter that introduces your report to the audience.

answer

transmittal

question

Placing detailed supporting materials online instead of in a traditional appendix

answer

can make it much more convenient for readers to access

question

When should charts, graphs, and other visual elements be incorporated into the report?

answer

when you are satisfied with the quality of your text

question

Urging readers to act in the close of a proposal

answer

is an effective and reasonable strategy.

question

One advantage in using a PDF file to send a report is the author's ability to

answer

control how the document is displayed on a computer

question

One way to indicate a major shift in the flow of the report is to incorporate

answer

page breaks.

question

An informative synopsis

answer

presents the main points of the report in the same order as the text.

question

In a complex formal report, it is often helpful to include

answer

two tables of contents: a high-level table that shows only major headings, followed by a detailed table that includes all headings and subheadings

question

For electronic distribution of reports and proposals, you should

answer

always send documents as PDF files, unless the audience requests otherwise

question

One advantage of developing a presentation as a webcast is

answer

the ability to download it and view at later.

question

Sending preview materials to the audience prior to an online presentation

answer

can help audience members become familiar with important background information.

question

When it comes to slide design

answer

consistency is critical because audiences assign meaning to visual elements beginning with the first slide

question

An effective introduction to a presentation will

answer

establish your credibility

question

Rehearsing your presentation will

answer

help you check your voice, timing, phrasing, and equipment

question

To hold your audience's attention during the body of your speech, you should

answer

relate your subject to your audience's needs

question

For business presentations, time constraints are usually

answer

rigid, permitting little or no flexibility

question

When you prepare a speech or presentation, your first step involves

answer

analyzing the situation.

question

In order to appear sincere, confident, and trustworthy,

answer

maintain eye contact with friendly audience members

question

Best practices for the question-and-answer session after a presentation include

answer

anticipating likely questions and thinking through your answers.

question

When preparing a background design for slides,

answer

be sure the background is not distracting.

question

Don't try to memorize a presentation because

answer

you'll probably sound stilted when you deliver the message.

question

For most business presentations, ________ are the medium of choice

answer

electronic slides

question

When using charts and tables in presentations,

answer

they should be simpler than visuals for printed documents.

question

Generally, when presenting to a larger audience,

answer

the presentation becomes more formal

question

To enhance the presentation through the use of visuals,

answer

make sure the message, not the visual, is the focus of the presentation

question

If the purpose of your presentation is to get your audience involved in an upcoming project, you should

answer

close by explaining who'll be involved and what they'll do.

question

If you face hostile or difficult questions during a question-and-answer session,

answer

respond honestly while keeping control of your emotions.

question

In business presentations, the backchannel is

answer

electronic communication among audience members during the presentation.

question

One of the best ways to organize, reposition, and delete slides while checking for design consistency is with the use of

answer

slide sorter view

question

The slide master feature in presentation software

answer

helps create a consistent design for your entire slide show

question

If there is a lack of consensus among the audience at the end of your presentation, you should

answer

make the disagreement clear and be ready to suggest a method for resolving the differences.

question

Delivering your presentation by reading it word-for-word is a good idea when

answer

you're covering policy statements or legal documents that must be presented verbatim.

question

One effective way to arouse interest at the start of a speech is to

answer

unite the audience around a common goal.

question

When developing a presentation for an online audience,

answer

break complicated slides into multiple slides.

question

The best way to handle frequent job changes on a résumé is to

answer

group similar jobs under a single heading

question

An effective résumé design looks

answer

clean and professional.

question

By definition, a résumé is a

answer

structured summary of a person's education, employment background, and job qualifications

question

To incorporate the best keywords in your résumé,

answer

study relevant job descriptions and seek to understand your target audience's needs.

question

When preparing your list of references,

answer

prepare a reference sheet using the same layout as the résumé.

question

A type of résumé that emphasizes a candidate's skills and accomplishments while also including a complete job history is termed

answer

a combination résumé.

question

Posting a job opening on a major job board such as Monster is often

answer

a company's last resort, after it has exhausted other possibilities for finding desirable candidates.

question

On your résumé, do not include items that could encourage discrimination, such as

answer

when you graduated from high school.

question

The best email address to include on a résumé is

answer

a free personal address from one of the many services that offer them.

question

Creating a plain-text file of your résumé

answer

allows you to include your résumé in the body of an email message, instead of as an attachment

question

An online résumé

answer

lets jobseekers use multimedia to expand on the information in a basic résumé.

question

An infographic résumé uses ________ to convey a person's career development and skill set

answer

visual metaphors

question

A scannable résumé differs from the traditional format in that

answer

it always includes a keyword summary.

question

Creating a traditional paper résumé is

answer

still useful, even if most or all of your application efforts take place online.

question

Résumés and curriculum vitaes, or CVs, are essentially the same, except

answer

CVs are more detailed and include personal information.

question

For someone who's involved in the job search process, volunteer work

answer

can highlight problem-solving and leadership skills

question

Applicant tracking systems use keyword filters to

answer

rank desirability of incoming résumés for current openings.

question

When you're evaluating a functional résumé as a way to present your qualifications, don't forget that many employers

answer

are suspicious of them

question

The vast majority of all job openings in the United States are

answer

never advertised to the general public.

question

If you are just graduating from college and have limited professional experience,

answer

your chronological résumé should probably list educational qualifications before listing experience.

question

In composing a résumé, it is best to avoid

answer

using the word "I".

question

Customizing your résumé for each job opening is

answer

an important step in showing each employer that you will be a good fit

question

Putting "References available upon request" at the end of your résumé is

answer

not necessary since the availability of references is usually assumed.

question

In the experience section of the résumé, the focus should be on

answer

what you accomplished in each position

question

Effective keywords to list on your résumé include

answer

position applying for and skills needed for the position

question

In the opening paragraph of an application letter, it is vital to

answer

explain how you can help the company meets its needs

question

When terminating the job with a current employer, your letter of resignation

answer

should include at least two weeks' notice.

question

During the interview, a candidate should ask questions about

answer

what the company is looking for in a new employee.

question

When you're responding to questions during an interview, you're more likely to answer them successfully if you

answer

pause for a moment before answering each question.

question

When a job interviewer indicates the interview is coming to a close, you should

answer

prepare to leave but (if possible) try to pin down what will happen next

question

You'll impress prospective employers with your application letter if you

answer

show that you know something about the company and its marketplace.

question

Employers use ________ tests to measure a variety of attributes involved in acquiring, processing, analyzing, using, and remembering information

answer

cognitive

question

Within two days after an employment interview, you should

answer

follow up with a short note of thanks, using a tone that's positive while reinforcing why you are a good fit.

question

When it comes to length, an application letter should

answer

be short-no more than three paragraphs

question

During the close of the interview, be sure to

answer

emphasize your value to the organization.

question

If you're asked to submit to alcohol testing and drug screening during the hiring process, remember that

answer

a majority of companies require them of all applicants

question

During the warm-up phase of the interview, ________ is crucial in projecting confidence and professionalism.

answer

body language

question

When you discuss salary requirements with a prospective employer, you should

answer

let the interviewer raise the topic first.

question

Which of the following would be the best opening sentence for a solicited application letter?

answer

"Based on your company's remarkable growth over the past three years, I can appreciate your need for highly qualified and experienced sales personnel."

question

Searching LinkedIn to learn about the managers you will meet with in an upcoming interview

answer

can make it easier for you to build rapport with your interviewers.

question

When you're participating in a video interview with a prospective employer,

answer

make eye contact with the camera.

question

If you write a letter to decline the offer of a job,

answer

use an indirect format

question

Job offers and the acceptance of the offer

answer

are legally binding contracts.

question

When choosing the clothing you'll wear for a workplace interview, the best policy is to

answer

dress conservatively and professionally

question

In a(n) ________, the candidate meets with several interviewers at once.

answer

panel interview

question

Many interviewers begin making a decision about the applicant

answer

within the first 20 seconds of the interview

question

Which type of interview would be likely to include a question such as, "You seem wholly unqualified for this job, and your answers have been terrible so far. Why should we continue with this?"

answer

Stress

question

The best salutation for an application letter is

answer

one that addresses a specific individual by name

question

During a screening interview, your best approach is to

answer

keep your answers short, but offer key points that set you apart from other candidates.

question

Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job are known as ________ interviews

answer

situational

1 of

Unlock all answers in this set

Unlock answers

question

As you're revising the content of an online report

answer

strip out all information that doesn't directly meet audience needs.

question

You've used information from several websites to support your argument in a formal report. You should

answer

clearly document the sources in the report.

question

Information such as the report title, the writer's name, and the submission date are usually found

answer

on the cover

question

The text of a proposal

answer

consists of the introduction, body, and close.

question

Minor flaws in the final draft of a report

answer

may affect your credibility.

question

For printed reports, the letter of transmittal is most often positioned

answer

right before the table of contents.

question

An executive summary

answer

gives a fully developed "mini" version of the report.

question

The term ________ is another name for a synopsis in a technical or professional report.

answer

abstract

question

The letter of authorization and the letter of acceptance are used to

answer

make sure everyone is clear about the report's intent.

question

All appendices should be

answer

mentioned in the text of the report and listed in the table of contents.

question

What is the purpose of the bibliography section in a formal report?

answer

It fulfills your ethical obligations to credit sources and allows readers to consult the sources.

question

A descriptive synopsis

answer

tells what the report is about in moderately greater detail than the table of contents.

question

An ideal approach to proofreading a formal report or proposal is to

answer

have two people review it-one who is an expert on the topic and one who is not

question

Which of the following is the best heading for the close of a formal report?

answer

Summary

question

Using FedEx or UPS to deliver a formal report or proposal

answer

allows you to track the report and ensure that it is delivered on time.

question

The close of a report

answer

spells out exactly what should happen next

question

A letter of ________ is a specialized cover letter that introduces your report to the audience.

answer

transmittal

question

Placing detailed supporting materials online instead of in a traditional appendix

answer

can make it much more convenient for readers to access

question

When should charts, graphs, and other visual elements be incorporated into the report?

answer

when you are satisfied with the quality of your text

question

Urging readers to act in the close of a proposal

answer

is an effective and reasonable strategy.

question

One advantage in using a PDF file to send a report is the author's ability to

answer

control how the document is displayed on a computer

question

One way to indicate a major shift in the flow of the report is to incorporate

answer

page breaks.

question

An informative synopsis

answer

presents the main points of the report in the same order as the text.

question

In a complex formal report, it is often helpful to include

answer

two tables of contents: a high-level table that shows only major headings, followed by a detailed table that includes all headings and subheadings

question

For electronic distribution of reports and proposals, you should

answer

always send documents as PDF files, unless the audience requests otherwise

question

One advantage of developing a presentation as a webcast is

answer

the ability to download it and view at later.

question

Sending preview materials to the audience prior to an online presentation

answer

can help audience members become familiar with important background information.

question

When it comes to slide design

answer

consistency is critical because audiences assign meaning to visual elements beginning with the first slide

question

An effective introduction to a presentation will

answer

establish your credibility

question

Rehearsing your presentation will

answer

help you check your voice, timing, phrasing, and equipment

question

To hold your audience's attention during the body of your speech, you should

answer

relate your subject to your audience's needs

question

For business presentations, time constraints are usually

answer

rigid, permitting little or no flexibility

question

When you prepare a speech or presentation, your first step involves

answer

analyzing the situation.

question

In order to appear sincere, confident, and trustworthy,

answer

maintain eye contact with friendly audience members

question

Best practices for the question-and-answer session after a presentation include

answer

anticipating likely questions and thinking through your answers.

question

When preparing a background design for slides,

answer

be sure the background is not distracting.

question

Don't try to memorize a presentation because

answer

you'll probably sound stilted when you deliver the message.

question

For most business presentations, ________ are the medium of choice

answer

electronic slides

question

When using charts and tables in presentations,

answer

they should be simpler than visuals for printed documents.

question

Generally, when presenting to a larger audience,

answer

the presentation becomes more formal

question

To enhance the presentation through the use of visuals,

answer

make sure the message, not the visual, is the focus of the presentation

question

If the purpose of your presentation is to get your audience involved in an upcoming project, you should

answer

close by explaining who'll be involved and what they'll do.

question

If you face hostile or difficult questions during a question-and-answer session,

answer

respond honestly while keeping control of your emotions.

question

In business presentations, the backchannel is

answer

electronic communication among audience members during the presentation.

question

One of the best ways to organize, reposition, and delete slides while checking for design consistency is with the use of

answer

slide sorter view

question

The slide master feature in presentation software

answer

helps create a consistent design for your entire slide show

question

If there is a lack of consensus among the audience at the end of your presentation, you should

answer

make the disagreement clear and be ready to suggest a method for resolving the differences.

question

Delivering your presentation by reading it word-for-word is a good idea when

answer

you're covering policy statements or legal documents that must be presented verbatim.

question

One effective way to arouse interest at the start of a speech is to

answer

unite the audience around a common goal.

question

When developing a presentation for an online audience,

answer

break complicated slides into multiple slides.

question

The best way to handle frequent job changes on a résumé is to

answer

group similar jobs under a single heading

question

An effective résumé design looks

answer

clean and professional.

question

By definition, a résumé is a

answer

structured summary of a person's education, employment background, and job qualifications

question

To incorporate the best keywords in your résumé,

answer

study relevant job descriptions and seek to understand your target audience's needs.

question

When preparing your list of references,

answer

prepare a reference sheet using the same layout as the résumé.

question

A type of résumé that emphasizes a candidate's skills and accomplishments while also including a complete job history is termed

answer

a combination résumé.

question

Posting a job opening on a major job board such as Monster is often

answer

a company's last resort, after it has exhausted other possibilities for finding desirable candidates.

question

On your résumé, do not include items that could encourage discrimination, such as

answer

when you graduated from high school.

question

The best email address to include on a résumé is

answer

a free personal address from one of the many services that offer them.

question

Creating a plain-text file of your résumé

answer

allows you to include your résumé in the body of an email message, instead of as an attachment

question

An online résumé

answer

lets jobseekers use multimedia to expand on the information in a basic résumé.

question

An infographic résumé uses ________ to convey a person's career development and skill set

answer

visual metaphors

question

A scannable résumé differs from the traditional format in that

answer

it always includes a keyword summary.

question

Creating a traditional paper résumé is

answer

still useful, even if most or all of your application efforts take place online.

question

Résumés and curriculum vitaes, or CVs, are essentially the same, except

answer

CVs are more detailed and include personal information.

question

For someone who's involved in the job search process, volunteer work

answer

can highlight problem-solving and leadership skills

question

Applicant tracking systems use keyword filters to

answer

rank desirability of incoming résumés for current openings.

question

When you're evaluating a functional résumé as a way to present your qualifications, don't forget that many employers

answer

are suspicious of them

question

The vast majority of all job openings in the United States are

answer

never advertised to the general public.

question

If you are just graduating from college and have limited professional experience,

answer

your chronological résumé should probably list educational qualifications before listing experience.

question

In composing a résumé, it is best to avoid

answer

using the word "I".

question

Customizing your résumé for each job opening is

answer

an important step in showing each employer that you will be a good fit

question

Putting "References available upon request" at the end of your résumé is

answer

not necessary since the availability of references is usually assumed.

question

In the experience section of the résumé, the focus should be on

answer

what you accomplished in each position

question

Effective keywords to list on your résumé include

answer

position applying for and skills needed for the position

question

In the opening paragraph of an application letter, it is vital to

answer

explain how you can help the company meets its needs

question

When terminating the job with a current employer, your letter of resignation

answer

should include at least two weeks' notice.

question

During the interview, a candidate should ask questions about

answer

what the company is looking for in a new employee.

question

When you're responding to questions during an interview, you're more likely to answer them successfully if you

answer

pause for a moment before answering each question.

question

When a job interviewer indicates the interview is coming to a close, you should

answer

prepare to leave but (if possible) try to pin down what will happen next

question

You'll impress prospective employers with your application letter if you

answer

show that you know something about the company and its marketplace.

question

Employers use ________ tests to measure a variety of attributes involved in acquiring, processing, analyzing, using, and remembering information

answer

cognitive

question

Within two days after an employment interview, you should

answer

follow up with a short note of thanks, using a tone that's positive while reinforcing why you are a good fit.

question

When it comes to length, an application letter should

answer

be short-no more than three paragraphs

question

During the close of the interview, be sure to

answer

emphasize your value to the organization.

question

If you're asked to submit to alcohol testing and drug screening during the hiring process, remember that

answer

a majority of companies require them of all applicants

question

During the warm-up phase of the interview, ________ is crucial in projecting confidence and professionalism.

answer

body language

question

When you discuss salary requirements with a prospective employer, you should

answer

let the interviewer raise the topic first.

question

Which of the following would be the best opening sentence for a solicited application letter?

answer

"Based on your company's remarkable growth over the past three years, I can appreciate your need for highly qualified and experienced sales personnel."

question

Searching LinkedIn to learn about the managers you will meet with in an upcoming interview

answer

can make it easier for you to build rapport with your interviewers.

question

When you're participating in a video interview with a prospective employer,

answer

make eye contact with the camera.

question

If you write a letter to decline the offer of a job,

answer

use an indirect format

question

Job offers and the acceptance of the offer

answer

are legally binding contracts.

question

When choosing the clothing you'll wear for a workplace interview, the best policy is to

answer

dress conservatively and professionally

question

In a(n) ________, the candidate meets with several interviewers at once.

answer

panel interview

question

Many interviewers begin making a decision about the applicant

answer

within the first 20 seconds of the interview

question

Which type of interview would be likely to include a question such as, "You seem wholly unqualified for this job, and your answers have been terrible so far. Why should we continue with this?"

answer

Stress

question

The best salutation for an application letter is

answer

one that addresses a specific individual by name

question

During a screening interview, your best approach is to

answer

keep your answers short, but offer key points that set you apart from other candidates.

question

Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job are known as ________ interviews

answer

situational

Business Comm. Chapters 13-16 – Flashcards

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