BUSI Ch 7 part 3 – Flashcards
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Which of the following is greatly reduced in a just-in-time production system?
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number of goods in process
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Which of the following is a component of materials management?
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warehousing
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Which of the following best describes total quality management?
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the sum of all activities involved in getting high-quality products into the marketplace
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Which of the following best describes quality ownership?
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the principle that quality belongs to each person who creates it while performing a job
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Which of the following best describes competitive product analysis?
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the process by which a company analyzes a different company's products to identify desirable improvements
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When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?
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competitive product analysis
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Which of the following best describes value-added analysis?
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the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers
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Tootsie Roll Industry's corporate principle, "We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements," is an example of which of the following?
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value-added analysis
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Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?
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quality improvement teams
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Which of the following best describes ISO 9000?
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a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization
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Which program certifies improvements in environmental performance?
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ISO 14000
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Which of the following best describes ISO 14000?
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a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance
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Receiving and storing materials, billing patients for treatment, and filling customer orders from Internet sales are examples of which activity?
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process
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Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?
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business process reengineering
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Which of the following best describes business process reengineering?
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the redesigning of business activities to improve performance, quality, and productivity
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Which of the following best describes supply chain management?
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the principle of looking at the supply chain as a whole in order to improve the overall flow through the system
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When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?
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supply chain management
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When Ford assembles parts into a Ford Explorer, it creates which type of utility?
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form
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Which operations competence has Toyota given greatest credit for winning orders in the marketplace?
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quality
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Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?
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dependability
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Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?
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methods improvement
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Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?
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PERT chart
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When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?
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value-added analysis
