Bus ch 3: Interpersonal Communication – Flashcards
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Facial expressions generally have the same meaning across cultures.
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Which of the following correctly describes an aspect of body movement as nonverbal communication?
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what is not said.
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According to management guru Peter Drucker, "the most important thing in communication is to hear . . ."
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Facial expressions tend to convey a person's feelings very accurately and consistently.
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Which of the following correctly describes an aspect of body movement as nonverbal communication?
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7
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A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion.
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eyes.
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The most expressive part of the body is the
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interest
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What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?
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A nonverbal message and verbal message may not occur simultaneously.
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All statements about nonverbal messages are true except:
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a one-word response.
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All of the following are examples of nonverbal messages except
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Nervous people usually talk slowly.
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Which statement does not accurately describe voice qualities?
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intimate
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f your supervisor pats you on the back, he or she is entering your _____ zone.
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important for establishing rapport.
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Touching behavior is (A or E)
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status, culture, and specific situation.
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The meaning you attach to time depends on your
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personal
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If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.
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public
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If you are part of a large audience, the speaker on stage is considered in the _____ zone.
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conversation with close friends.
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An example of interaction in the personal zone is
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Most business interaction takes place in the personal zone.
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Which one of the following is not true about the personal zone?
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social zone. (where most occur)
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Interviewing a job candidate is an example of an interaction in the
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an active process of assigning meaning to sounds.
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Listening is
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listening.
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The least developed of the four verbal communications skills is
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eliminate physical and mental distractions
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A way to give the speaker your undivided attention is to
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plan what you will say next
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Which of the following is not a good way to involve yourself in the presentation?
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interrupting when the speaker pauses to clarify.
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The following are all ways to improve listening skills except
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Interrupt the speaker when you have a question or an idea to share.
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Which of the following is not a good way to improve your listening skills?
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seek to analyze why the speaker is taking a certain viewpoint.
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When you listen with an open mind, you
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allows the speaker time to elaborate.
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Allowing a few moments of silence in a conversation
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think about how the information relates to your goals.
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When you are involved in listening to a speaker, you
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the other person has no visual cues to supplement your voice.
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The main reason to make your telephone voice sound pleasant is that
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If a caller asks a question you can't answer, end the call politely.
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Which of the following is not an example of good telephone technique?
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Americans make more than 75 million calls every day.
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Which of the following statistics is not true?
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answer by the second ring
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Which of the following is not true about your telephone voice?
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Have your secretary leave a message.
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Which is not an effective approach in the use of voice mail?
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give your name, phone number, and the reason for your call.
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When you have to leave a voice-mail message, you should
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schedule your calls when the person is likely to be available.
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One way to avoid telephone tag is to
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in an airline terminal.
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You need not turn off your cell phone or switch it to silent-alert mode when you are
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decide what you want to achieve.
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The first thing you should do before calling a meeting is
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Keeping the agenda private until the meeting begins.
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Which of these factors is not necessary in planning a meeting?
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Prevents other topics from being discussed.
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Which of these points is not true with respect to an agenda for a meeting?
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It will help focus the attention of all participants.
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Why should you prepare an agenda even for informal meetings?
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using a circular arrangement to facilitate consensus.
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When planning the logistics of a formal meeting, you should consider
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rectangular.
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The most commonly used room arrangement for formal meetings is
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who made and seconded a motion.
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Minutes of a meeting include all these items except
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ensuring that participants support their ideas with evidence
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Which is not a function of the leader of a meeting?
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accurately summarize the discussions and decisions made.
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When you prepare minutes of a meeting, you should
